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Business Profile

Dry Cleaners

Discount Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Discount Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Discount Cleaners has 13 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Discount Cleaners, located at *************************************; email: ********************** due to the unsatisfactory service and damages that occurred on April 5th, 2024.On April 5th, I entrusted Discount Cleaners with several items of my daughter's clothing. Upon collecting the garments on April 6th, I discovered that a pair of white pants and a white shirt had been stained blue, and a black coat appeared unclean. I immediately returned to the store with the stained items and provided photographs for verification. I returned only the white blouse and pants, not realizing that the black coat and pants were the source of the staining. Unfortunately, the store employee failed to inform us of this possibility or suggest re-cleaning the black coat and pants.Later that day, my daughter wore the black coat during our flight to *********. During the flight, the dye from the black coat and pants transferred to other garments, causing further damage. Additionally, my daughter experienced severe skin irritation, which I believe was caused by residual chemicals left on the coat after cleaning.Due to her imminent travel to the ** on April 9th, where a coat was essential, we had no choice but to purchase a new coat at a cost of $447.59. Upon returning to ******* on April 10th, I provided Discount Cleaners with the original damaged black coat as evidence of their defect. Despite what was claimed by the store, I did not take the coat back; it remains with them as evidence. I also have photographs taken on May 4th, 2024, showing the re-cleaned black pants and light jeans that were stained by the black pants in the suitcase.Given the circumstances, I am seeking a total reimbursement of $497.12, which includes the cost of the replacement coat and related expenses. Additionally, I believe an apology is warranted for the health hazard posed to my daughter and the disruption caused to our family during our time in *********.

    Discount Cleaners is NOT a BBB Accredited Business.

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