Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/29/24, I bought a laser tattoo removal package for future use. I paid $990. They committed to provide me with 5 future sessions. I did use one of my treatments in the package on 3/1/25. I have an appointment scheduled for May 24, 2025 at 10:45. Today I received a text from another business that the young lady that does my laser treatments is moving to another company. I ******* the business to look up the phone number and the internet says business is "permanently closed". I live 2 hours south of Memphis, **, and the business did not even reach out to explain the process or cancel my appointment. I have heard nothing from Memphis Laser Clinic whatsoever. I now have an appointment with the new business where my laser technician moved to in June 2025. However, can this be resolved? Is there anything I can do? This is bad business.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a package of laser treatment back in October/November 2023 and had a few treatments but after being unable to use them the business will not only not provide a refund, but they will also not allow me to transfer, use, or reschedule future treatments. I've tried contacting them and was getting '0' response. I explained the situation and they understood but once the position I was in was better due to family reasons out of my control I did attempt to reconcile and reschedule.

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 10/25/21 & 8/3/22 I paid Memphis Laser Clinic $396.00 for 6 tattoo removal treatments Commitment: Provide me w/ 6 tattoo removal treatments at $396.00 Dispute: On 7/26/22 - 7/28/22, I received a call from ****** MLC ********** Manager. She stated she would have to cancel my future appointments & refund me for my 3 remaining treatments. I told her that I needed a detailed copy of my receipt, w/ a refund for treatments not received. She stated she would send me a check for $99.00 & ended the phone call very quickly. I called her back to correct her mistake & have her send me a check for $198.00. 8/4/22 I received a check for $99.00 from MLC & a copy of my receipt for the 6-tattoo removal treatments. The receipt lists the purchase of my package @ $396 for 6 *************** 3 removal treatments I received @ $66 a piece. At the end of the services list, is a $99 charge, to me for overhead costs. I do not owe MLC $99 for overhead cost. If I did, that $99 charge, would've been included, in the $396 package price, purchased 10/25/21. $396/6 tattoo removal treatments = $66 per treatment. 3 treatments received at $66 a piece = $198 paid total for treatment received. $396 package total - $198 for 3 treatments received = $198 refunded to me for 3 treatments not received. I left a msg w/ MLC concerning the remaining $ they owed me. I got a voice msg from ****** 8/9/22 @ MLC stating that the $99 charge to me, was a commission paid to the provider, for services & since MLC will not get that money back, they wanted to charge me for it. That's not my responsibility. If I owed a $99 fee for services, that would've been included, in the total cost of the package purchased 10/25/21. I have left ************************* MLC's operations manager, concerning this matter. The business has ignored me & avoided all responsibility to resolve the dispute w/ me.

  Business Response

  Date: 02/09/2023

  On October 25th, 2021, this client purchased a 6 treatment Laser Tattoo Removal package for a xsmall/small, black tattoo; this package is regularly priced at $660.00, client received a 40% discount, totaling a charge of $396.00. 
  
  The employee who sold the package to the client was awarded a commission pay of $99.00 for the sale made, per the employee's compensation schedule at the time, and that was paid out in the subsequent payroll to the employee on or around approximately November 1st, 2021.
  
  Client received 3 of the 6 Laser Tattoo Removal treatments in the package, on the following dates: December 20th, 2021, February 28th, 2022, and May 17th, 2022. At client's last visit, a employee indicated that laser tattoo removal treatment had reached a clinical end point, and suggested micro-needling as a supplemental treatment; management would normally approve an exchange of value for the remaining laser tattoo removal treatments in a package towards a different and supplemental service, even though company has a No Refund policy in place.
  
  On several occasions, client was argumentative and hostile with employees and management, client refused to follow company protocol for medical documentation of treatments, client delayed schedule; multiple employees requested not to work with this client. In consideration of all, management elected to terminate the working relationship between company and client, and to make a refund to client for the remaining value of the package; client was advised of this and the calculation of the refund amount was explained. Client did not agree with the refund amount and called repeatedly to rudely tell managing members so.
  
  The invoice explains the charge for the original package and breaks down the ways that payment was applied. The remaining balance available for refund to client was $99.00: a check for $99.00 and a copy of the invoice was sent to the client within 30 days of the conversation at the end of July 2022. 

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18718828
  
  I am rejecting this response because:  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is NOT satisfactory to me. I have attached a screenshot, of the voicemail, that the Memphis Laser Clinic left me.  It clearly states that the $99, that was not refunded back to me, was to pay to the providers for overhead cost.  Which btw is still incorrect.  Now, in there response to me, they are changing the story to, my money owed to me, for services not rendered, was commission awarded to an employee.  Still incorrect.  The sale of the package was for $369 for a total of 6 treatments.  I am owed a refund, for the ***** AMOUNT due back to me, for the cost difference of treatments not received.  Whatever commission or overhead cost are due to an employee/provider, is the responsibility of the business & should have been added, into the total cost, of the item being sold at the sale of the package.  Also, my behavior, as a paying customer, is irrelevant to the situation, of a business trying to rob me.  The fact that Memphis Laser Clinic has made statements about employees, not wanting to work with a paying customer, stating that I was argumentative is 100% irrelevant to a business robbing a customer.  Any paying customer has the right to be VERY ARGUMENTATIVE, when they are not being refunded the total amount due for services not rendered.  The receipt simply states the sale price of a package that I purchased & the treatments not received.  Any added extra cost tagged onto the receipt, at the end, is robbery & unethical.  They stated that the business decided to end the relationship between customer & company & to make a refund, to me for the remaining value of the package.  So again, as Memphis Laser Clinic stated, in their response, in the screenshot, I have attached, the total value of the package and THE PACKAGE ONLY WAS $396.00 Therefore, owing me a refund of $198.00, $99 of that already being refunded to me, with only $99 left to pay to me.  Its like buying a shirt for $10, returning the **shirt, & the store only refunded you $5 because they want to keep the other $5 for an employees reward, that was never included on the sales receipt.  You just dont do it & most businesses in Shelby County always refund me my full total amount due to me, if I have to make a return.  Memphis Laser Clinic still owes me a refund of $99, should be investigated & helped by people who know how to do better business.  This is a huge NO.  If its not in the original sale price of the product, at the time of purchase, then I dont owe it.  Period.  Memphis Laser clinic, you still owe me $99.00.
  
  ********************************************************'
  
  
  

  Business Response

  Date: 03/08/2023

  ***** signed this policy stating we do not offer refunds.  We made an exception in this case since she got physical with one of our service providers and verbally assaulted the owner and manager.  The $99 was to compensate for commission paid out to the provider for the sale. ********* law states we can deduct that amount in the event of a refund.