Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company did work at my home on June 6, 2024. The work included trimming two large oak trees. When Mr. ******* ********************** visited to view the area prior to giving an estimate, he stated he was certified to perform tree work. Within a month of the trimming, one of the trees began exhibiting signs of distress. Leaves began turning brown and falling off. I contacted 3 tree companies and an arborist, and all said what was done to the trees was completely wrong. The trees had been spiked and too much volume had been removed from them, leaving them open to distress and disease. The arborist provided an intensive $250 treatment for both trees in an effort to save them. I originally texted Mr. ********************** on July 19, and requested a refund for the tree work. He refused. I again texted on August 5, and sent the invoice and receipt, and he said he would reimburse me for $250. I have since texted him several times with no response. In his last text on August 7, he also said he would cut down the tree and grind the ***** for free if needed. We wont know until spring if the tree survives. The tree and my yard currently look like October. However, since he has not responded or paid the $250, I dont hold any hope that he would respond if or when I need the tree removed. As late as yesterday, he was posting on local social media for tree work business but he has failed to respond to me. This man and his company should not have anything to do with tree work. I have copies of all communication with Mr. **********************.

  Customer Answer

  Date: 09/11/2024

  The business finally responded and paid me $250 for the cost of root treatment to save the tree (hopefully). The business also contacted me and asked me to remove the complaint, and stated they will remove the tree at no cost if needed. I will agree to resolve this current BBB complaint, however I reserve the right to submit a new complaint if the company does not honor their word and remove the tree at no cost, if needed in the spring.

  Business Response

  Date: 09/12/2024

  We have resolved the issue and refunded the tree root treatment to client.We performed the job and client was very satisfied.the tree that was inn rough snape had already signs of distress before trimming. We did notify the client incase tree doesnt survive we will gladly remove it for no charge as we are never in the situation to perform bad business and ultimate customer satisfaction is our priority

  Customer Answer

  Date: 09/20/2024

   
  Date Sent: 9/11/2024 12:04:17 PM
  The business finally responded and paid me $250 for the cost of root treatment to save the tree (hopefully). The business also contacted me and asked me to remove the complaint, and stated they will remove the tree at no cost if needed. I will agree to resolve this current BBB complaint, however I reserve the right to submit a new complaint if the company does not honor their word and remove the tree at no cost, if needed in the spring.