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Business Profile

Cardiologist

Stern Cardiovascular Foundation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Stern Cardiovascular Foundation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stern Cardiovascular Foundation has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/12/2024 doctor ***** saw me.On 6/21/2024 I found out they lied to me about taking my insurance and they had billed me for a 30-day heart monitor instead of a 6-day one.On 6/24/2024 after many calls, I talked with *****, and she apologized for the trouble. She told me that she would only bill me for whatever the insurance paid them. Regarding the Heart monitor, she told me they only use the 2 CPT codes listed below for 30 days: "CPT ***** and CPT *****". In doing this "Cardionet the monitoring company" charges my insurance company *******. My insurance company then sends them all the money in my health savings account and only pays Cardionet ******. Cardionet gives a commotion to stern for using the wrong CPT codes.I filed a complaint with my insurance and nothing has happened

      Business Response

      Date: 11/20/2024

      After reviewing this complaint with our business office, they say that this is between you, your insurance company and Cardionet. We billed the appropriate CPT codes and did not collect $865 from you or your insurance company. If you care to discuss this further, you can call us at ************. Thank you

    • Initial Complaint

      Date:10/31/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen in the ********** office of Sterns Cardio on 5/22/24 where I presented my insurance card with a primary and secondary insurance. I inform the representative at the desk that there were two insurances. I was told the information was put in the same. I was told at time of service that I didn't have a co-pay. Fast-forward I started getting statements about a bill and I also started getting letters to sign where they would try and bill the primary insurance again. I have faxed information to Sterns Cardio multiple times as well as placed calls with no results. Now Sterns Cardio has place the bill in collections when all they simple could have filed the secondary insurance as requested.

      Business Response

      Date: 11/02/2024

      We have spoken to the person and resolved the complaint.

      Stern Cardiovascular 

      Customer Answer

      Date: 11/02/2024

       
      Complaint: 22496730

      I am rejecting this response because:

      I haven't spoken with anyone about the the matter. Its sad when a company can't tell the truth. And employees are so nonchalant to they have did something and in fact haven't.


      Sincerely,

      ******* ******

      Business Response

      Date: 11/02/2024

      Not sure what the communication problem is here but we have documented evidence of your discussions with our business office director who assures me that the problem has been taken care of to your satisfaction. Please call ************ if you feel otherwise.

      Customer Answer

      Date: 11/02/2024

       
      Complaint: 22496730

      I am rejecting this response because: I'm not sure how there's a problem with the communication. But I faxed letters asking for insurance information that seems to never was filed because the insurance company never sent an ebo for Sterns Cardio in fact the only Stern only was trying to file on the primary. So as for documenting and putting into action are two different things.

      Sincerely,

      ******* ******

      Business Response

      Date: 11/04/2024

      According to the Director of the ***************. You have been taken out of collections and we have sent claims to all of your insurance carriers. We are unsure why you do not think this situation has been resolved. We have documented evidence that you have spoken to the business office but if you have more questions, please call again.

      Customer Answer

      Date: 11/04/2024

       
      Complaint: 22496730

      I am rejecting this response because:

      The bill only needed to be sent to the secondary insurance which is ************ not BCBS. Also one would have to assume that the matter hasn't been resolved since there was a letter from a collection agency. 
      Sincerely,

      ******* ******

      Business Response

      Date: 11/19/2024

      We have spent numerous hours speaking to this man on the phone and responding to his complaints via your website. We obviously believe the matter has been resolved and he does not. Its a standoff and we will no longer respond.

      Business Response

      Date: 11/19/2024

      You have not been put out for collections. As we have said repeatedly before, we have the correct insurance information now and the situation is resolved. You are welcome to call our business office at ************ if you have further questions.

      Customer Answer

      Date: 11/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      ******* ******
      , ** 38614

    • Initial Complaint

      Date:02/08/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account ******* - Referral made 6/29/2022 Sterns Cardiovascular called to schedule my appointment 7/8/2022.The appointment was scheduled for 8/10/2022 32 days to notify me that my insurance was not in their network. 8/10/2022 appointment check-in presented driver license and insurance information. After completing paperwork presented credit card for the co-pay there was confusion it would be collected at the end of my appointment, which was not standard procedure. At checkout I was scheduled for 3 tests, asked about the copay administrator confirmed my account and I was told that there was no out of pocket. I asked them to double check my insurance for the co-pay and no co-pay was collected. I was assured again of my insurance coverage. 8/26/2023 received an invoice from Sterns for $434.Sterns called me 8/29/2022 informed me I was out of network cancelled my test. I contacted my insurance company and they explained they should never have made your appointment. I had to start the process completed over and schedule an initial examination, follow up test with ******* Heart Clinic, where a co-pay was collected and other cost.I called Sterns several times to discuss the invoice for $434. I finally spoke with ***** at Sterns on 10/13/2023. On good faith I did submit the bill on the behalf of Stern to Cigna as a HIPPA claim. I spoke personally with our health coordinators and after 3 submissions Sterns was paid $260.58 by ***** on a HIPPA good faith. I do not owe them the remaining balance of $173.42. This appointment should never have occurred. ***** promised to contact me in two weeks, which I was never contacted. I consider this matter closed and I owe nothing to Sterns. They had multiple opportunities to catch this mistake. I have left several messages over the course of this issue, and no one will call me back. Last call was 2/6/2023.

      Business Response

      Date: 03/16/2023

      As to the complaint 19367356, this was responded to and taken care of by our *************** Director in February.

      Customer Answer

      Date: 03/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      ***********************
      5117 ***************
      ************, ** 38654

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