Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 529 total complaints in the last 3 years.
- 144 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to the Dollar General on *************** in **********, ** earlier today, and your store has no air condition. When we asked the cashier how long the air had been off, she said it has been broken all week. Temperatures have been in the 90s all week, and I can only imagine the temperature inside the store. The cashier had box fans to help cool her down, but she not be there at all. And frankly not having air conditioning in a business in ******* is inhumane. There is no reason I should even be making this complaint. It shouldnt be allowed period.
Business Response
Date: 06/24/2024
June 24, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** - Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the temperature in our ***************************, ** location.
Upon receipt of this complaint, we reached out to our Store Facilities Maintenance team and were advised they are doing their best to ensure this issue is repaired as soon as possible.
We apologize to our customer and our associates for their discomfort, and we believe this matter will be appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:06/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** equipment not working at my local Dollar General at *************************************************************************************************** also its phone number is not working too...Business Response
Date: 06/24/2024
6/24/2024
Better Business Bureau of ****************
Attn: *************************
P.O. Box 198436
*******************
Case#: 21852252
Customer Name: *******************Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in *****, ***This is an initial response to let you know we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint.
We are confident this matter will be addressed, and we will send an additional response once we have confirmed that this complaint has been resolved.
Again, thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************
~LBCustomer Answer
Date: 06/26/2024
Complaint: 21852252
I am rejecting this response because: I have not heard from Dollar General as of today June 26th 2024
Sincerely,
*******************Business Response
Date: 07/07/2024
July 7, 2024
Better Business Bureau of ****************
Attn: *************************
P.O. Box 198436
*******************
Case#: ******** - Customer Name: *******************
Dear **************:
Thank you for notifying us of our customers rebuttal to our response to his complaint regarding a visit to one of our stores in *****, ***
Upon receipt of this rebuttal, we reached out to our district manager who confirmed she was able to speak with our customer to address his concerns. We also verified the reported ***** issue at the store has been resolved and the store has also submitted a ticket to address their phone issues.
We are confident this matter has been appropriately addressed. We again thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:06/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 9, 2024, during the three-day half-off sale at all Dollar Generals, store number ***** located at ************************************, unfortunately refused to honor the sale. Frustrated by this, I immediately contacted Dollar General's customer service and filed a complaint, which was assigned the reference number D662087. Hoping for a resolution, I patiently waited for the district manager to reach out, but when no contact was made by June 12, 2024, I decided to follow up. My family is a frequent shopper at Dollar Generals, and we eagerly anticipate the opportunity to take advantage of the 50% off discount, along with an additional 50% off at the register. Typically, when an item is on clearance for $10.00, it is expected to be reduced to $5.00 with the initial 50% off, and then further discounted to $2.50 at the register. It is disheartening to encounter a store that does not honor the advertised sign, especially when the expectation of receiving 50% off and an additional 50% off at the register is not met.Business Response
Date: 06/15/2024
June 15, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *******************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our locations in ******, **.
Upon receipt of this complaint, we partnered with our district manager who reported she was able to reach out to our customer to address and resolve his concern.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 06/17/2024
Complaint: 21843604
I am rejecting this response because:No one has reached out to me whatsoever. I have not received any communications.
Sincerely,
*******************************Business Response
Date: 06/19/2024
June 19, 2024
Better Business Bureau of ****************
Attn: ******* Sharp
P.O. Box 198436
*********, ** 37219Case # ******** Customer: *******************************
Dear **************:
Thank you for notifying us of the rebuttal from our customer regarding a visit to one of our locations in ******, ***
Upon receipt of this rebuttal, we partnered with our district manager who reported she was able to successfully connect again with our customer and resolve his concerns.We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
Dollar General Corporation~LB
Initial Complaint
Date:06/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been contacting Dollar General contact center since 5/19/2024 about the stores ********************************************** and the one located on ************* in ****************** tx They wouldnt accept my return on the morning of 5/19. I purchased a shelf on 5/18 and used my number I did get a paper receipt but I lost it but gave the receipt on the app that neither store would take saying they needed a paper receipt wouldnt even accept the return using my drivers license. At the point I just want my money back to not shop at Dollar General again this has been the most frustrating experience I have ever experienced. As you can see at the bottom it says I can present it to a representative for a return.Business Response
Date: 06/19/2024
June 19, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a return she wished to make at one of our locations in ******, **.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for her inconvenience and to address her concerns.Unfortunately, she was unable to reach her, but she was able to leave her name and number and when our customer returns her call, she hopes to be able to resolve her complaint.
We are confident we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Business Response
Date: 06/19/2024
June 19, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***********************
Dear *************:
Thank you for notifying us of the complaint from our customer regarding a return she wished to make at one of our locations in ******, **.
We have just received confirmation that our district manager has spoken with our customer and that she will visit the store in the morning so her refund can be processed.
We are confident this complaint has been appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:06/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Saturday 06/08/2024, went to Dollar General#*****, located at ***********************************, and purchased $74.31, worth of stuff. Asked cashier(hispanic female) do they take 100 dollar bill, she said yes, when handing her the money she told me did I have another form of payment because they do not take old hundreds dollar bills. I proceeded to pay with my debit card but after thinking about what just happened decided to return everything for a full refund. As to date I have not been refunded and want the business headquarters to know of my experience and what is the meaning of this and is unacceptable and is this being done to every black person that comes in their establishment with a $100 bill and if not why me???Business Response
Date: 06/19/2024
June 19, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** - Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in ******, **.
This is an initial response to let you know we have shared our customers information with our respective district manager requesting they reach out to our customer to apologize for her inconvenience and to address her complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:06/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited the store at ********************************************************** twice (5/30/24 and 5/31/24) and the store would not honor the sale prices advertised for 2 *************** products in the weekly sale paper for the dates of 5/26-6/1. This was published online and was received in print form in the local weekly newspaper. The ad said 3 for $5. The store said the price is 2 for $5.50. The clerk would not honor advertised sale price. I contacted customer service and spoke to Armon on 5/31/24. He said he would need to refer the complaint to a district manager. He stated someone would follow up within 48 hours. On 6/1, I visited the store at ******************************************** where I was told again that the products were 2 for $5.50. No one from your corporate office has followed up with me, despite a second request on 6/4/24 for someone to contact me. I have filed a complaint with FTC for false advertising. I want to know why stores are not honoring published sale prices.Business Response
Date: 06/15/2024
June 15, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a shopping experience at one of our locations in ********, **.
Upon receipt of this complaint, we partnered with our district manager who reported he was able to reach out to our customer to address and resolve her concern. Our district manager believes our customer was satisfied with his resolution.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 06/26/2024
Complaint: 21825230
I am rejecting this response because:I did speak with the district manager on 6/13/24. He said they are working on all stores honoring advertised prices and apologized. He also stated a $25 gift card would be available at the store for me. I visited the store on 6/21/24 and was told by the clerk that she didnt know anything about it. How about mailing the gift card to me?
Sincerely,
*******************Business Response
Date: 07/12/2024
July 11, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying us of the rebuttal from our customer to our response to her complaint regarding a shopping experience at one of our locations in ********, **.
Upon receipt of this rebuttal, we again partnered with our district manager who apologized for our customers inconvenience and reported he was able to speak with our customer and he believes he resolved this complaint to our customers satisfaction.
We believe this rebuttal has been addressed and resolved. Thank you again for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:06/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: June 8, 2024 - Total paid: $57.00 The cashier refused to take the paper coupons printed from ***********************************************. The total of these coupons was $10.00. There were no other coupons provided digitally by the store. The deductions were the $5 discount divided up between all items purchased. The cashier indicated she could not take paper coupons printed from the internet. The cashier brought out a sign that supported her side.The Dollar General website has a section called Coupons. It indicates "paper coupons can be used but are not able to be combined with other manufacturer's multiple Dollar General coupons for the same item in the same transaction. Customers can use manufacturer's coupons found online."Their policy states: "Dollar General stores accept manufacturer, DG store, and DG digital coupons.A manufacturer coupon is an offer that is specific to a particular national brand, such as **************** or Kraft. A DG store coupon is labeled Dollar General in the coupon gallery.Applicable coupons come from a variety of sources, including, but not limited to DG.com, Dollar General mobile app, newspapers, magazines, print-at home (internet), direct mail, product packaging, DG produced text and in-store coupon boxes."Customer Answer
Date: 06/11/2024
Dollar General Store Information:
Address - *********************************************
Phone: *************
Customer Answer
Date: 06/12/2024
Dollar General
**************
******************, **. 47265
Business Response
Date: 06/16/2024
June 16, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** - Customer: *******************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in ******************, **.
This is an initial response to let you know we shared our customers information with our respective district manager requesting they reach out to our customer to apologize for her inconvenience and to address her complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Business Response
Date: 06/18/2024
June 18, 2024
Better Business Bureau of Middle *********
Attn:*************************;
P.O.Box ******
*******************
Case # ******** Customer: *******************Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our locations in ******************, IN.
Upon receipt of this complaint, we partnered with our district manager who reported he was able to reach out to our customer to address and resolve her concern.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.Sincerely,
************************;
Customer Relations Supervisor
**********************(LB)
Customer Answer
Date: 06/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:06/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is no air conditioning in the building and employees say corporate has no plans to fix it! They are working in 90+ degrees. I went in to shop and it was way too hot. They only have 2 fans. Something needs to be done.Customer Answer
Date: 06/07/2024
Store location
******************
******************
Manager states that the A/C is being fixed just waiting on a part but employees say differently. I dont feel it is even safe to buy any type of food from there due to the inside temperature of the store.
Business Response
Date: 06/15/2024
June 15, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer concerning the status of air conditioning repairs at one of our stores in ********, **.
Upon receipt of this complaint, I contacted our district manager and verified the repairs that were in progress have been completed.
With our apology for our customer and associates discomfort, I believe this matter has been appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 06/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:05/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband used my EBT card at dollar general in ********** ny and long story short the employee kept saying the card didn't go through and he put the pin in 3 times and my card was charged 3 times for the same order. So I'm so upset and I complained to DG corperate and after couple days j get a call from ****** in corperate she said she was calling to try to fix the complaint. Basically she tries to resolve problems. And what a great lady. I have been dealing with this for over 2 weeks now and i talk to her like every 2 days she is so sweet and wants to help so much bit every time she reports to corperate that I'm unhappy customer they give her messages to shut me up and she has to keep relaying messages to me I have asked several times if she could have corperate call me personally but they refuse to call me they just keep giving her messages to relay to me like they are refunding the 3 charges right away back to my card but no such thing has happened . Poor ****** stuck in the middle she sent me 30 dollar gift card to try to make a bandaid until corperate egknowleges my seriousness of my complaint. Corperate has offered me NOTHING . I'm upset and I feel taken advantage if these credit card machines are ripping customers off because if I didn't check my card balance when he got home I wouldn't have known there were 3 exact charges on my card. I'm mad .Business Response
Date: 05/27/2024
May 27, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding being double charged for a purchase her husband made at our store **********,**.
Upon receipt of this complaint, after determining Dollar General only received one payment we began communicating with our third-party processor. After our customer told us the monies were not credited back to account on May 17, we went back to the processor and were advised on Friday, May 24, the monies should have been returned to her account on that day. I did try to call our customer Saturday May 25 to confirm, but I was unable to reach her. As this is a holiday weekend, I hope to speak with our customer tomorrow, May 28 to see if the refund has been posted to her account. At this time, I will also discuss our customers desired settlement with her.
With our sincere apology for our customers inconvenience,I am confident we are doing our best to facilitate the resolution of this complaint.We will send an additional reply once we receive an update from our customer. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 05/28/2024
Hello first I'd like to say that my issue at dollar general I was charged 3 times not double chafmrged I was charged on my card 3 times. Then took me over a month now to argue the fact like I did something wrong. Even after several attempts for ****** from dollar generals corperate she kept relaying messages to her upper corperate people and they were ignoring my request to speak to anyone else besides ****** she was supposed to resolve this for them. I did not agree and then yes rhe money got put back on my card may 24th. *** a month after my complaint. . Now what is dollar general going ro do for all the stress I incurred and phone calls I had to make and recieve looking like a lier that money was charged on my card 3 times instead of one time ..
Initial Complaint
Date:05/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Saturday May 11th I visited the Dollar General on *******************************, store number *****. While in the store I opened the DG app on my phone and added the $5 off $25 coupon to my account along with a few other digital coupons. When I went to check out, I input my phone number on the keypad and spent $30.21. Transaction ******. I asked the cashier if it took the $5 off and she said yes. Then, after the transaction she said no, realizing it in fact did not. I asked to have that $5 refunded and she said she would have to do a full return of all my items and then could re-ring it. There was a line of people so I let the young lady behind me go first. I was then told that I would have to wait for the cashiers co-worker to return from lunch, it could be a bit. I had ice cream and other cold items in the bags which were now sitting on the floor behind the register. I waited a couple minutes, then said never mind, I would reach out online to discuss it.I did that. I then got an email back that said they wouldn't be doing anything about it for me at all.Business Response
Date: 05/17/2024
May 17, 2024
Better Business Bureau of Middle *********
Attn:*************************
P.O.Box 198436
******************
Case#:21710399 Customer Name: *******************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding his ********************** digital account.
Upon receipt of this complaint, we have reached out to our digital team and were advised that unfortunately our customer had not clipped the May 11, 2024, $5 off $25 coupon to his digital account, therefore, we were not able to deduct $5 from his purchase. This was communicated on Monday May 13, 2024, to our customer in response to his email sent to our digital team on Saturday May 11, 2024.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
C.H.
Customer Relations Supervisor
**********************Customer Answer
Date: 05/22/2024
Complaint: 21710399
I am rejecting this response because:I definitely did clip the coupon, while in the store, and saw that it was clipped. Had I not clipped it I would not have spent $30. If it didn't work for whatever reason, there is a technical issue on DG's side, not mine.
Sincerely,
*******************Business Response
Date: 05/29/2024
May 29, 2024
Better Business Bureau of Middle *********
Attn: *************************
P.O. Box 198436
*******************
Case#: 21710399 Customer Name: *******************
Dear **************:
Thank you for notifying us of the rebuttal from our customer regarding his ********************** digital account.
Upon receipt of this rebuttal, we went back to our digital team and they, with the coupon administrator confirmed that the May 11,2024, $5 off $25 coupon was not clipped to our customers digital account.
Because of the efforts our customer took to have this issue reviewed and addressed, in the name of customer service we will be sending him a $5 gift card to compensate for his missed discount.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this rebuttal to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.