Business Profile

Discount Stores

Dollar General

Complaints

This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

528 total complaints in the last 3 years.
144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sunday May 12, 2024 Spent 3.24 The item was a *************** drink listed as 2.75. The employee, ****, acknowledged the price, but stated it may have been part of a price increase but they hadnt gotten to changing she then said she couldnt do anything about it. Made me wonder how many other things in that store fell u see this category and how many people they were ripping off under this pretense.
Customer Answer
Date: 05/16/2024
The address is
5103 w. ********, ***********, ny 14559
Business Response
Date: 05/26/2024
May 26, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding product pricing at our store in ***********, **.
Upon receipt of this complaint, we partnered with our district manager who reported he was able to reach out to our customer to address and resolve his concern. Our district manager also said he will be doing a price audit in the store to ensure price accuracy and that all members of the store team are aware to handle this type of concern if it arises again.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:05/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to return some items back to the store. There was something wrong with their system. I was told it was a 90 day return policy. When I tried to return the items, they were not showing up in their system. The manager said something was going on with their cash register system. Some of my items she scanned were showing a different price. I told her that I was within a certain time frame. I told her I want my full amount of money that I paid on the receipt back. The rep said the store manager would be in the next day and I could return my things the next manager. I went back and the store manager was not there. I called the store back and the manager was going to call me back but she didn&#**;t do this. She was supposed to call me back and I have not heard from anyone. They are giving me the runaround. Also I reached out to the district manager, left a message and no response and the complaint line, I talked to someone and still nothing was done. I was supposed to get a call back in 24 hours and nothing was done. I would like to get my full refund of what I paid for the items I had purchased there back.
Business Response
Date: 05/26/2024
May 26, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a return she wished to make to one of our stores in *********, **.
Upon receipt of this complaint,we shared our customers information with our respective district manager requesting they reach out to our customer to apologize for her inconvenience and to address her complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Business Response
Date: 05/30/2024
May 30, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a return she wished to make to one of our stores in *********, **.
We have received confirmation our customer has been contacted and she has agreed to revisit the store to receive her refund.
We are confident this complaint was appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:04/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 23rd, I went to the Dollar Gneral in *****, ***********, on Highway 15 ssssssouth nd purchsed a ******* Galaxy J3 Orbit cell phone Consumer Cellular to help me set it p Upon returning home, I went online to the address given on the box the phone was in, wanting to activate the phone and get a number for it I went through the steps to ativate my phone, and it listed several ******* phones, but did not list the one I bought I attempted to get my Consumer Cellular to help me and they told me that model can not be set up because it is old. I wish you would speak with someone at Dollar General and try and help me get my money back for the worthless phone. Thanks
Business Response
Date: 04/27/2024
April 27, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: *****************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a product purchased at our store in *****, **.
This is an initial response to let you know we shared our customers information with our respective district manager requesting they reach out to our customer to apologize for their inconvenience and to address their complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Business Response
Date: 05/01/2024
May 1, 2024

Better Business Bureau of ****************
Attn: ******* Sharp
P.O. Box 198436
*********, ** 37219
Case # ******** Customer: *****************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a product purchased at our store in *****, MS.

Since our last response, we partnered with the district manager who has informed us that she has been in direct contact with our customer. Our customer will be returning to the store for a full refund.

We are confident this matter has been resolved to satisfaction. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
Dollar General Corporation
Initial Complaint
Date:04/24/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Why is there no ***** or *** drop off the dollar general located at **************************************
Business Response
Date: 04/27/2024
April 27, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: *******************************
Dear **************:
Thank you for notifying us of the concern from our customer regarding ***** / *** drop off services not being offered at our store in **********, **.
Although many of our locations do offer ***** services, our store in ********** does not. However, our locations in ************, ********** and ************** do have this service available.In addition, Dollar General does not offer *** services in any of our locations.
We appreciate the opportunity to respond to this inquiry. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 04/28/2024

Complaint: 21620949

I am rejecting this response because:
those locations are over an hour from my house why cant you just put a ***** at the wardsville location

Sincerely,

*******************************
Business Response
Date: 04/29/2024
April 29, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *******************************
Dear *************:
Thank you for notifying us of the rebuttal to our response regarding the concern from our customer connected to ***** services not being offered at our store in **********, **.
Although many of our locations do offer ***** services, our store in ********** does not.However, our locations in ************ (17.9mi.) ********** (18mi.) and ************** (23mi.) do have this service available.
We appreciate the opportunity to respond to this rebuttal and we respectfully suggest our customer reach out to ***** directly to see if they can offer any locations closer to his proximity. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 04/30/2024

Complaint: 21620949

I am rejecting this response because: it might only be 18 miles to the nearest location that does offer ***** however that is an hour and 15 minute round trip drive which is a lot of time and gas. Can you just put a ***** in wardsville is it really that hard? I'm sure that would increase a ton of business if people knew they accepted ***** and now they don't have to drive an hour

Sincerely,

*******************************
Customer Answer
Date: 04/30/2024
How did they make a good faith they did nothing to resolve the complaint
Initial Complaint
Date:04/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 23rd, 2024 about 830 pm. I went to the store at *********************************************************************** to return a few items. I checked DGs return policy online. The manager, *****, refused to allow the return. I did not have a receipt, the items were not damaged and in original packaging, unopened. I should have received store credit, like a gift card to DG as your return policy states. He called someone who he said was his boss and that person apparently told him that without a receipt it is managers decision. Your return policy states nothing about managers decision. He said I could try another store. No I'm not trying another store.
Business Response
Date: 04/24/2024
4/24/2024

Better Business Bureau of ****************
Attn: *************************
P.O. Box 198436
*******************

Case#: 21617512 Customer Name: ***********************

Dear **************:

Thank you for notifying us of the complaint from our customer regarding an attempt to return a product at one of our stores in **********, ***

This is an initial response to let you know we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint.
We are confident this matter will be addressed, and we will send an additional response once we have confirmed that this complaint has been resolved.

Again, thank you for bringing this matter to our attention.

Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 04/26/2024

Complaint: 21617512

I am rejecting this response because: I have not been contacted by anyone yet.

Sincerely,

***********************
Business Response
Date: 05/06/2024
May 6, 2024
Better Business Bureau of ****************
Attn: *************************
P.O. Box 198436
*******************

Case#: 21617512 Customer Name: ***********************

Dear **************:

Thank you for notifying us of the complaint from our customer regarding an attempt to return a product at one of our stores in **********, ***

Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for his inconvenience and to address his concerns. Unfortunately, she was unable to reach him, but she was able to leave her name and number, and she sent an email as well and when our customer returns her call or her email, she hopes to be able to resolve his complaint.
We are confident we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,

Again, thank you for bringing this matter to our attention.

Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:04/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I visited the Dollar General located at ************************************************************************************************************ evening, the coolers at the back of the store reeked of mildew, with black mold visible all over the bottom of every shelf. There was milk spilled all over the cooler doors as well. For the safety of both shoppers and workers, the cooler needs to be properly cleaned and disinfected immediately.
Business Response
Date: 04/23/2024
4/23/2024

Better Business Bureau of ****************
Attn: *************************
P.O. Box 198436
*******************

Case#: 21611412 Customer Name: ***************************

Dear **************:

Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in ************, *********

This is an initial response to let you know we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint.

We are confident this matter will be addressed, and we will send an additional response once we have confirmed that this complaint has been resolved.

Again, thank you for bringing this matter to our attention.

Sincerely,

*************************
Customer Relations Supervisor
**********************

Customer Answer
Date: 04/24/2024

Complaint: 21611412

I am rejecting this response because:
1) The issue still exists, and
2) The individual who replied referred to me as **************, and I have no idea who that is.

Sincerely,

***************************
Business Response
Date: 04/30/2024
4/30/2024

Better Business Bureau of ****************
Attn: *************************
P.O. Box 198436
*******************

Case#: 21611412 Customer Name: ***************************

Dear **************:

Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in ************, ***

After receiving this complaint, we partnered with the district manager who has informed us that she has been in direct contact with our customer and that our customer is satisfied that the coolers are clean.
We are confident this matter has been resolved to satisfaction.

Again, thank you for bringing this matter to our attention.

Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 04/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/22/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was dented by a DG employee and a shopping cart in January and I can't get them to call me back to pay for damages. I've been calling risk management for months
Business Response
Date: 04/22/2024
April 22, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in ************,**.
Upon receipt of this complaint, I reached out to our *************** team and was advised our customer has a claim registered with this team; his claim number is **********.To address any questions or concerns with his claim, we respectfully request our customer reach out to his assigned *************** representative directly at: ************
Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:04/18/2024
Type:Facilities Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DG at ************************************* I went by this store 3 time and they closed at 8 pm instead of the normal hours advertised to return 1 food item that I had to return or exchange however this was not possible since they were closed I too a picture of the sign on the door. any way is it possible I can just get a 25 dollar coupon instead thanks you *************************** cell ************
Business Response
Date: 04/18/2024
April 18, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer:***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in ********,**.
This is an initial response to let you know we shared our customers information with our respective district manager requesting they reach out to our customer to apologize for his inconvenience and to address his complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Business Response
Date: 04/19/2024
April 19, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer:***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in ********, **.
We have received a response from our district manager confirming she had the opportunity to speak with our customer and apologize for his inconvenience. She also shared her contact information with him so he can contact her directly if he has any concerns going forward.
We are confident this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:04/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a 15 dollar SD card .. worth nothing and it's not working.. Told to walk all the way there. That they'd help me.. Guess what they didn't!! She was really rude and furious as well as bogus.. she doesn't wear a name tag and she's the store ***************************. She lied to me when I asked her if she was the store manager.. Please check they're store.. She told me go head call the BBB tell them they don't pay us.. I said why should I do that for you when you lied to me, pretty much her real irritable and irrational.. And they also have little girls and boys working there that look ***** and illegal.
Business Response
Date: 04/18/2024
April 18, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a card purchased at one of our locations.
This is an initial response to let you know we have reached out to our customer via the email address included in his complaint, to request additional information needed to investigate his concerns. Once we receive his response and partner with our third-party card vendor, we will submit an additional reply.
Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Business Response
Date: 04/23/2024
April 18, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box 198436
*********, ** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a card purchased at one of our locations.
This is an initial response to let you know we have reached out to our customer via the email address included in his complaint, to request additional information needed to investigate his concerns. Once we receive his response and partner with our third-party card vendor, we will submit an additional reply.
Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
Dollar General Corporation
Initial Complaint
Date:04/11/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Location: Store# ***** in *******, ** I purchased this card on March 13, 2024 from H3233**30373732383236H. I have been a victim of identity theft and am skeptical of everything. This person told me I don&#**;t know how to enter a pin number and gave me the runaround. The customer service office of ********************** is giving me the runaround to get a refund on the gift cards that I purchased at their store. **************** from the corporate office of H3233**30373732383236H has emailed me saying he is on top of it for a resolution and he has not been on it. I would like to get a refund for the gift card I bought from them.
Customer Answer
Date: 04/11/2024
I only purchased one (1) card to pay auto insurance, I dont have a bank account anymore and $1 reloadable card convenient and less expensive than purchasing a gift card each month. I bought the ******* reloadable for $1 (receipt attached) on the day I officially had to pay my auto insurance before cancellation, and no problems! To activate the DG Spendwell card you are REQUIRED to give your phone #, which sends a text for verification. This will continually run you in a circle through their app with the same verbiage oops this is awkward. Try again later as it collects your data.Their customer service told me verbatim you have to register the card first, but you cant, it just runs you in another circle collecting your data. Dont buy the DG Spendwell card
Business Response
Date: 04/13/2024
April 13, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a card purchased at one of our stores in *******, **.
***** to receiving this complaint and after hearing directly from our customer, we reached out to our third-party vendor to review and investigate this complaint. After receiving information from our third-party vendor and after partnering with our ******* district manager who reached out to our customer, we received confirmation this complaint has been favorably resolved.
We are confident this matter was appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 04/19/2024
I did receive a phone call from I did receive a phone call from District Manager, *****, Southern, MO. I did receive a refund in full of $401, over 1 month later only AFTER I enlisted the help from the BBB, I am grateful for your help, thank you. HOWEVER, now I am once again in the midst of identity theft happening all over again, as I stated in my initial complaint, stated numerous times to all parties involved. DG Spendwell is focus of blame for lack of secure site allowing cyberattack once again.
Customer Answer
Date: 04/19/2024

Complaint: 21563098

I did receive a phone call from I did receive a phone call from District Manager, *****, Southern, MO. I did receive a refund in full of $401, over 1 month later only AFTER I enlisted the help from the BBB, I am grateful for your help, thank you. HOWEVER, now I am once again in the midst of identity theft happening all over again, as I stated in my initial complaint, stated numerous times to all parties involved.  DG ********* is focus of blame for lack of secure site allowing cyberattack once again.

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