Business Profile

Discount Stores

Dollar General

Complaints

This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

528 total complaints in the last 3 years.
144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a 15 dollar SD card .. worth nothing and it's not working.. Told to walk all the way there. That they'd help me.. Guess what they didn't!! She was really rude and furious as well as bogus.. she doesn't wear a name tag and she's the store ***************************. She lied to me when I asked her if she was the store manager.. Please check they're store.. She told me go head call the BBB tell them they don't pay us.. I said why should I do that for you when you lied to me, pretty much her real irritable and irrational.. And they also have little girls and boys working there that look ***** and illegal.
Business Response
Date: 04/18/2024
April 18, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a card purchased at one of our locations.
This is an initial response to let you know we have reached out to our customer via the email address included in his complaint, to request additional information needed to investigate his concerns. Once we receive his response and partner with our third-party card vendor, we will submit an additional reply.
Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Business Response
Date: 04/23/2024
April 18, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box 198436
*********, ** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a card purchased at one of our locations.
This is an initial response to let you know we have reached out to our customer via the email address included in his complaint, to request additional information needed to investigate his concerns. Once we receive his response and partner with our third-party card vendor, we will submit an additional reply.
Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
Dollar General Corporation
Initial Complaint
Date:04/11/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Location: Store# ***** in *******, ** I purchased this card on March 13, 2024 from H3233**30373732383236H. I have been a victim of identity theft and am skeptical of everything. This person told me I don&#**;t know how to enter a pin number and gave me the runaround. The customer service office of ********************** is giving me the runaround to get a refund on the gift cards that I purchased at their store. **************** from the corporate office of H3233**30373732383236H has emailed me saying he is on top of it for a resolution and he has not been on it. I would like to get a refund for the gift card I bought from them.
Customer Answer
Date: 04/11/2024
I only purchased one (1) card to pay auto insurance, I dont have a bank account anymore and $1 reloadable card convenient and less expensive than purchasing a gift card each month. I bought the ******* reloadable for $1 (receipt attached) on the day I officially had to pay my auto insurance before cancellation, and no problems! To activate the DG Spendwell card you are REQUIRED to give your phone #, which sends a text for verification. This will continually run you in a circle through their app with the same verbiage oops this is awkward. Try again later as it collects your data.Their customer service told me verbatim you have to register the card first, but you cant, it just runs you in another circle collecting your data. Dont buy the DG Spendwell card
Business Response
Date: 04/13/2024
April 13, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a card purchased at one of our stores in *******, **.
***** to receiving this complaint and after hearing directly from our customer, we reached out to our third-party vendor to review and investigate this complaint. After receiving information from our third-party vendor and after partnering with our ******* district manager who reached out to our customer, we received confirmation this complaint has been favorably resolved.
We are confident this matter was appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 04/19/2024
I did receive a phone call from I did receive a phone call from District Manager, *****, Southern, MO. I did receive a refund in full of $401, over 1 month later only AFTER I enlisted the help from the BBB, I am grateful for your help, thank you. HOWEVER, now I am once again in the midst of identity theft happening all over again, as I stated in my initial complaint, stated numerous times to all parties involved. DG Spendwell is focus of blame for lack of secure site allowing cyberattack once again.
Customer Answer
Date: 04/19/2024

Complaint: 21563098

I did receive a phone call from I did receive a phone call from District Manager, *****, Southern, MO. I did receive a refund in full of $401, over 1 month later only AFTER I enlisted the help from the BBB, I am grateful for your help, thank you. HOWEVER, now I am once again in the midst of identity theft happening all over again, as I stated in my initial complaint, stated numerous times to all parties involved.  DG ********* is focus of blame for lack of secure site allowing cyberattack once again.
Initial Complaint
Date:04/11/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Numerous times, including my purchase on 4-10-2024 (***********, **) I have made purchases at 3 different Dollar General stores where the price I was charged did not reflect the sticker on the shelf. Each time, I am told you must have the app to get the special pricing. However, the regular price cannot be seen under the special pricing.The purchase on 4-10 I was charged $24 and some change but according to the advertised price on the product shelf my items should have totaled $15 plus tax. This deceptive practice needs to be corrected.
Customer Answer
Date: 04/24/2024
you requested the address, *************************************
Business Response
Date: 04/27/2024
April 27, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in ***********,**.
This is an initial response to let you know we shared our customers information with our respective district manager requesting they reach out to our customer to apologize for their inconvenience and to address their complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Business Response
Date: 05/02/2024
May 2, 2024

Better Business Bureau of ****************
Attn: ******* Sharp
P.O. Box 198436
*********, ** 37219
Case # ******** Customer: *************************
Dear **************:

Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in ***********, ***

Since our last response, we have partnered with the regional director, who has informed us that direct contact was made with our customer.
We are confident this matter has been resolved to satisfaction. Thank you again for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
Dollar General Corporation
Initial Complaint
Date:04/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My otc card stopped working there over a month ago and I had to return carts of groceries when it dont work and have spoke with them about it many,many times it worked last month but not any more they called and keep saying my card is bad but its not I had it checked, and other people have had this issue I dont think they should be able to advertise they accept this card then not make it work!!!! This is hard on us seniors this card is a common benifit of insurance we have to pay for.
Customer Answer
Date: 04/10/2024
*********************************************************************

Business Response
Date: 04/11/2024
4/11/2024
Better Business Bureau of Middle *********
Attn: *************************
P.O. Box 198436
*********, ** 37219

Case#: 21554392
Customer Name: *************************
Dear **************:

Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in *****, **.
This is an initial response to let you know we have reached out directly to our customer to request additional information regarding the complaint.
We are confident this matter will be addressed, and we will send an additional response once we have confirmed that this complaint has been resolved.
Again,thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************
Business Response
Date: 04/15/2024
4/15/2024

Better Business Bureau of Middle *********
Attn:*************************
P.O.Box 198436
*********,** 37219

Case#:21554392 Customer Name: *************************

Dear **************:

Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in *****, **.

After reaching out to our customer for more information, and receiving his response, we partnered with our internal team and have been advised our customer should now be able to use his OTC card in his local store. We have communicated this update to our customer via email.

We are confident this matter has been appropriately investigated and addressed.

Again, thank you for bringing this matter to our attention.

Sincerely,
*************************
Customer Relations Supervisor
**********************

Customer Answer
Date: 04/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been going to this store since it first opened. The past few months has been a disaster. Two days in a row now carts have been blocking shelves, even the emergency exit is blocked. I've contacted this store once already and nothing has been done. There has been nothing on the shelves, a store manager that is clueless and is always on her phone. This is absolutely unacceptable from such a business.
Customer Answer
Date: 04/01/2024
******************
Davisburg ** 48350
Business Response
Date: 04/03/2024
April 3, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ********    Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to our store in Davisburg, **.
Upon receipt of this complaint, I shared the information with our respective district manager requesting they reach out to our customer to apologize for their inconvenience and to address their complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 04/03/2024

Complaint: 21499973

I am rejecting this response because: After a previous complaint, I was told this situation would be handled. It never was as a matter of fact, it seemed to have made things worse. Yesterday the store was closed with no sign on the door.

Sincerely,

***********************
Business Response
Date: 04/05/2024
April 5, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ********   Customer: ***********************
Dear **************:
Thank you for notifying us of the response from our customer to our initial reply to her complaint regarding a visit to our store in Davisburg,**.
We have received confirmation from our district manager that he spoke with our customer, addressed her concerns and that our customer was satisfied their conversation. Our district manager also gave our customer his contact information so she can contact him directly should she have any ***************.
We are confident this matter was appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 04/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to pick up my package from dollar general, 1232 ************, ***** ** ***** (Door Tag DT7072 4790 3140) and was refused due to scanner issue. I asked for ***** number and was refuse that also. I dont know if it still there or stolen but I stopped there around 3:30PM. The cashier was unhelpful and seemed really not to care about doing the job. I will be filling complaint with ***** and **** so we can figure out how I can get a refund and deal with your company sloppy business practices.
Business Response
Date: 04/03/2024
April 3, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ********   Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a ***** pick-up at one of our stores in *****, **.
Upon receipt of this complaint, I shared the information with our respective district manager requesting they reach out to our customer to apologize for their inconvenience and to address their complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Business Response
Date: 04/11/2024
April 11, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ********  Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a ***** pick-up at one of our stores in *****, **.
Upon receipt of this complaint, I shared the information with our respective district manager, and he responded he has spoken with our customer, explained that technical difficulties caused the issue at the store and ensured our team was trained and coached how to handle such difficulties if they were to arise in the future.
We are confident this matter was appropriately addressed and resolved. Thank you again for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:03/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 16, 2024 I purchased a $500 Apple gift card from the Dollar General in *********, **. Store # *****. I paid cash for this. The card was not properly activated. I called Apple since instructions on the card say to do just that. After several calls, I sent photos of the card and receipt. I was assigned case # ************. After several more calls with Apple, I was told to return to the store and tell the manager to either give me a card properly activated or my $500 back. She called Apple while I was standing beside her and heard the Apple rep tell her to either give me a properly activated card or return my money. She refused to do either. I contacted Dollar General headquarters on March 7. I received notice that they got my complaint but they have not acted on it to date. The person I bought the card for no longer needs it and I would like my $500 returned. No matter how this turns out I will NEVER set foot in that store again.
Business Response
Date: 03/25/2024
March 25, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *****************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding an Apple gift card purchased at our store in *********, **.
Upon receipt of this complaint, I emailed our customer for additional information needed to address her complaint. Once received we will partner with our third-party vendor and respond directly to our customer; we will also submit a reply to your office once this complaint has been resolved.
Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:03/25/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every time they have a sale on soda, they ring it up at full price and try to s**** customers paying a higher amount. Today, my bill was $3.75 plus tax and they tried to charge me almost $7.00 This is the 5th time they tried this c*** Someone needs to stop them.
Customer Answer
Date: 03/25/2024
Dollar general 491 ******* Av ************
Business Response
Date: 03/28/2024
March 28, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a promotional sale at our store in ********, **.
Upon receipt of this complaint, I reached out to our customer for more information regarding his pricing concern, however he did not have the detailed information allowing us to investigate so we asked our Bellevue district manager to reach out to him directly to address his concerns. Once we receive contact confirmation from our district manager,we will submit an additional response.
Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 03/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/24/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The store located ***************************************************************************************** evidently doesnt accept their digital coupons which is fine. Its their store. But nowhere in the store does it indicate that they dont. I called their customer service number and was pretty much given the runaround.I went to this store today selected my items went to the register and no coupons worked. I ended up getting into an argument with the clerk who was 100% wrong on everything he said. I left without making the purchase. I went to a different store afterword and had no problems.So the question is does this store accept their digital coupon or not. Id like to know so I can avoid the store if they dont. Im getting older and I dont need to be driving around for nothing.
Business Response
Date: 03/28/2024
March 28,2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the application of our digital coupons at our store in ********************, **.
Upon receipt of this complaint, a specialist from our ********************* team emailed our customer to apologize for his inconvenience and request additional information needed to investigate and address his concerns. Once our customer responds and his issue has been addressed, we will submit an additional response.
Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 03/28/2024

Complaint: 21479181

I am rejecting this response because:

Sincerely,

*********************
Customer Answer
Date: 03/28/2024
I have always had difficulty with digital coupons at this store so much so I stopped going there. I returned last weekend to buy a lamp and was able to use a 5 off 25 digital coupon. I went back the next day to use 3 digital coupons and they did not work. The man behind the register said it was my fault but I knew it wasnt. I left the store without making a purchase and went to another store on ************************ in ************* and was easily able to use two of the 3 coupons. They did not have the third coupon item in stock. I just want to know if this store accepts coupons or not. Arguing with a clerk is not my idea of a pleasant experience.
Business Response
Date: 03/29/2024
March 29,2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the additional information submitted by our customer in response to our reply to his complaint regarding the application of our digital coupons at our store in ********************, **.
Once we receive our customers response to our email regarding his digital concerns, we plan to ask our respective district manager to reach out to him regarding his *******************.
Thank you again for bringing this additional information to our attention. We hope to have this issue addressed and resolved as soon as possible.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:03/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 4th, I was in Dollar General store #**** in Vienna, **, and tried to make a purchase. They were having trouble with their machine and it went down before a receipt was printed. They actually tried to ring up the purchase several times. In spite of me showing them that a debit had gone through, I could not get my purchase because no receipt was printed and then it rang up as insufficient funds since the funds had already been taken out of my account.I showed them the debit in my bank account and the manager I talked to reassured me to wait and that those funds would not be taken out, but that the amount would credit back in a couple of days.We agreed to wait. On the third day I went back to the manager I had talked with and showed him the debit status had been upgraded as complete. He more or less hem hawed around and did nothing to correct the matter. Over the weekend I gave them one more shot to correct the matter but did not get any return of the money they collected. Today, is 9 days since the transaction occured and my account still has not been credited.My bank account clearly shows this March 4th transaction in the Dollar General store #**** in Vienna, ** is complete. We have made every effort to allow them to correct this issue without satisfaction. I want to know What we need to do in order to get the $32 we paid to them for items not received back.
Business Response
Date: 03/19/2024
March 19, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding an incomplete transaction during a visit to our store in ******, **.
As this complaint contained an incomplete phone number, we are going to reach out to our customer via email for additional information needed to investigate their complaint. Once the information is received, we will partner with our ******* Services team to address this concern.
We are confident this matter will be appropriately addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************

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