Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 529 total complaints in the last 3 years.
- 146 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I like to use the Dollar General app for the coupons but it's very upsetting when they don't work and the employees cannot do anything about it. On more than one occasion, I've walked around the store, shopped and chose the items I wanted to save money on and then some, but then I don't get the discounts due to an issue with the app. I'm sorry but that's not my fault and shouldn't happen. I witnessed it happening to another customer as well. So what did I do? I walked out mad, and didn't purchase anything! That's totally unacceptable and not fair. Why advertise digital deals, in store and on the app, when you can't get them. False advertising? Definitely not good. Locations: *********************************************** and ***********************************************************.
Business Response
Date: 03/14/2024
March 14, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding ********************** digital coupons and two of our locations in ************, **.
Upon receipt of this complaint, we reached out to our customer for additional information and when we received her reply, we will do our best to address and resolve her concerns.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 03/26/2024
Sorry, I was out of town with no email access. I did not receive any communication from Dollar General as stated. Thanks.Business Response
Date: 03/30/2024
March 30, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying us of the rebuttal from our customer after she reviewed our response to her complaint regarding Dollar General digital coupons and two of our locations in ************, **.
Our customer also emailed me directly and when I responded I included a copy of the email I sent to her on March 14. When she replied to this message,I forwarded her information to our digital customer care team with a request one of their specialists reach out to our customer directly. With the Easter holiday, I would respectfully request our customer allow a few days to be contacted.
Once our digital team communicates with our customer and we have a reply from the team we will submit a final response.
Thank you for bringing this rebuttal to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Business Response
Date: 04/02/2024
April 2, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *******************
Dear **************:
This afternoon I had the opportunity to speak with our customer to address her complaint and to offer a resolution that I believe was satisfactory.I also encouraged our customer to reach out to our digital care team at ************************************** if she has any questions, concerns, complaints, or comments in the future.
We are confident this matter has been appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:03/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cashier had difficulty feeding check into machine. Tried multiple times at two different checkout stations. Finally refused my check and kept my basket of goods. Later that day I got a receipt via email for the purchase which I was not allowed to make. I called the customer service number and was told to go to the store to get a refund. The store refused. I called the customer service number again. I was told that the regional manager would call me. I was not called. I want my $166.20 paid to me. See excerpts below from the receipt, March 02 Total price: $166.20 ************** $6.21 (3.96%)36 items | Cash/r | 12:43 PM Savings Summary M, you saved $6.21 (3.96%) on your trip to Dollar General **********.Coupons: $1.00 (1 ********************* $5.21 Dollar General ********** *********************************************************** Store Code: ***** Register number: 2 Transaction Number: 1336Business Response
Date: 03/10/2024
March 10, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *******************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a check written during a visit to one of our stores in **********, **.
Upon receipt of this complaint,I partnered with our district manager who said she spoke with our customer, and our customer said she checked with her bank and was advised her account was not charged for this transaction.
We believe this matter was appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 03/11/2024
I did check with my financial institution. I paid to have a "stop payment" issued for the check. The concern is that whatever computer issue allowed a receipt to be sent when a purchase was not made could result in the account being drafted. The company needs to address its issues with check acceptance and needs to address the *************** training, and machinery issues.Customer Answer
Date: 03/19/2024
Complaint: 21377974
I am rejecting this response because:
I did check with my financial institution. I paid to have a "stop payment" issued for the check. The concern is that whatever computer issue allowed a receipt to be sent when a purchase was not made could result in the account being drafted. The company needs to address its issues with check acceptance and needs to address the *************** training, and machinery issues.Initial Complaint
Date:03/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2-13-2024 I was charged $39.72 for a number of products I purchased at the (now oob) Dollar General Store #*** located at ******************************************************************. The store was having a "Going Out of Business" Sale and I was told by the 2 clerks working (one I believe *** have been the store manager) that evreything in the store was currently 90% off. I was also told the 90% sale had just started that morning. There were also many price signs throughout the store saying 90% off, along with price examples of different price points and their new price after the 90% was applied. There were no other pricing signs besides these 90% off signs and there were also very few shelf price tags remaining anywhere in the store. When I got home I realized I had been overcharged by $22.43, as many of the items I purchased did not ring up at the promised 90% off price point. I returned to this store the next morning with my receipt to get my refund. The store clerk said she did not have the access or ability to give refunds ay longer because the store was going out of business. She also said her District Manager would be in the following morning, if I wanted to come in again and talk to her. The next day I returned to this store again, and the DM (named ***********************************) was indeed there, and I was able to talk with her and explain the issue I had with the overcharge. She was immediately defensive and said there were absolutely no refunds because it was a Going OOB sale. She at one point was pointing at the sign that stated this. I explained to her I was overcharged, and she denied that as well, saying the 90% off sale did not apply to everything in the store. I explained how both clerks told me it was 90% off everything. One of those clerks was present during this conversation, and she agreed with me. The DM would not budge, so I left unhappy. I have contacted Dollar General's **************** number 2x and spoke with them, but nobody has called me back.Business Response
Date: 03/05/2024
March 5, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *****************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to our store in *******, ** during their Going Out of Business sale.
Upon receipt of this complaint, I reached out to our regional director who responded she had the opportunity to speak with our customer at which time she addressed and resolved his complaint. I believe our customer was pleased with the resolution.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used self check out and Selected no cash back. It then asked me if I was OK with a $1.50 feet for $40. Cash back , I said no! it charged me a fee and gave me the $40 anyway! When I rang the bell for the cashier, She was extremely rude and told me she knew it's just sensitive. So they're aware of the problem and are just letting people get scammed out of money! Now I also have to take time out of my day to go put money back in my bank account! How many other people are they doing that to? And how many other people might not have the money and get charged an extra fee for over drawing! I want my time back that I have to spend going to the ******** want the fee refunded!Customer Answer
Date: 03/01/2024
Dollar General
*********************************;
*********, **. 32506
Business Response
Date: 03/04/2024
March 4, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***************************
Dear *************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in *********, **.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer, unfortunately she was unable to do so as our customers voicemail was not set up, so she was unable to leave a message. Our district manager then emailed twice, and when our customer responds,she hopes to be able to resolve her complaint.
We are confident we have done our best to address and resolve this complaint.Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A couple weeks ago I went to my local Dollar general store in *****, ************** to get just a few things. It was close to closing time, it was about 9:48pm. They don't close until 10:00pm. But the people working that night had already locked the doors and weren't letting anyone else in. Only letting people out. There was 12 minutes before closing, i didn't think they could lock the doors until exactly 10:00pm closing time. I really needed something personal and couldn't get it at my local dollar store. So had to drive out of my way to get what I needed, all because someone decided they weren't going to work the last 12 minutes on the job.Customer Answer
Date: 02/21/2024
***** ************** ***** on highway 10 is where the dollar general is located. Cleveland county is the county and ***** is the small town where Dollar general store is located on highway 10. ThanksBusiness Response
Date: 03/03/2024
March 3, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***************************
Dear *************:
Thank you for notifying us of the complaint from our customer regarding a visit to our store in *****, **.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for her inconvenience and to address her concerns. Unfortunately, she was unable to reach her, but she was able to leave her name and number and when our customer returns her call, she hopes to be able to resolve her complaint.
We are confident we have done our best to address and resolve this complaint.Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/16/2024 @ 9:00am I purchased an apple gift card for my sister in the amount of $400 from Dollar General, store #*****. I literally live 3 minutes from this store. By the time I got home and gave it to my sister, which took about 5 minutes, upon activation attempt it stated that the code had been redeemed. I returned to the store to ask if they would check and make sure that the card had been activated, as apple says that that message will appear when it has not yet been activated. The store manager was very prompt and adamant that the card was activated and turned to walk away without providing any further assistance. I called apple and they said that it had been redeemed and that they would put a fraud alert on it for whatever its worth. No one had that information other than me and my sister. So Im not sure how it got redeemed other than someone at the store. Store #***** Transaction #***** Ref #************ Issuer CHMBusiness Response
Date: 02/25/2024
February 25, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding an Apple gift card purchased at our store in ***************, **.
Upon receipt of this complaint, we reached out to our customer for additional information and when we received her reply we contacted our third-party vendor so this issue can be investigated. Once we receive a response, we will submit an additional reply.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 03/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that further investigation with a follow up response in a timely manner is satisfactory to me. I will anxiously wait.
Sincerely,
***********************Initial Complaint
Date:02/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to make a complaint about store dollar general store #**** at ****************************************************** on the 12th of February I was going to purchase a prepaid debit card a my vanilla card when I got to the counter **** was the cashier she went and grabbed a different one and insisted that I get a western union one so she brought about 3 or 4 to the counter scanned them saying they weren't registering and supposedly one finally went through I put ****** dollars on it got home tried to activate it and they wouldn't allow me to saying it was already purchased and put back in the store that they were going to put a block on it. **** is not trust worthy at all whats the chances she cashed me out with one I would be scammed on. Also after reviewing the receipt it does even have her name on it it says cashier was ******* he did not cash me he was stocking shelf the as just as I'm getting ready to go to self check out she's digging in the garbage for the card she just throw in there. Now im out 300 dollars. I will be boycotting this store it sad cause I'm in there anywhere from 4-8 time a week. I truly hope this company fires her this was done intentionally It's totally wrong. She shouldn't be running on someone else's till and living on a set income I will never shop here again I can't afford to loose 300 everything I'm trying to save money because the employees are not trust worthy.Business Response
Date: 02/24/2024
February 24, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *****************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the purchase of a pre-paid card from our store in ******************, **.
Upon receipt of this complaint, we partnered with our district manager who reached out to our customer and responded that he spoke with our customer, and she said the card referenced in her complaint sent her a check. Our customer said she was taking the check to the bank and when it clears, she will be whole.
Our district manager gave her his name and direct number should she need to speak with him again for any reason.
We are confident this matter was appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:02/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently had a rather disappointing experience at this store due to their recent implementation of a 5-item limit at the self-checkout. While I understand the need for policies, the way it was handled left much to be desired. I get that this policy may apply when the store line is long and to keep the flow of customers checking out. However, I was one of the few customers at the store and no one at the cash register.Upon arriving at the self-checkout with more than 5 items, I noticed the classy construction paper sign indicating limit 5 items. However, there was no staff at the front, and no one in the store or line at the regular cash register. In an attempt to proceed, I was confronted by two cashiers who, instead of politely informing me of the new policy, exhibited a condescending tone.One of the cashiers turned the monitor away, stating the 5-item limit "para la otra" (for next time), and walked away without offering any assistance. The other cashier, *******, was then called over to repeat the same message. What struck me as particularly frustrating was that neither cashier offered to cancel my transactions and move my items to the regular cash register.This encounter was made even more unpleasant by the fact that it occurred in front of vendors who were making deliveries. The lack of professionalism and customer service in handling the situation was evident, leaving a lasting negative impression.While I understand the need for store policies, it's crucial that they are communicated respectfully, and staff should be equipped to assist customers in finding suitable alternatives, especially when the situation could have been easily resolved by cancelling my transaction and moving me to the other cash register.I hope that this store can address these customer service issues to ensure a more positive experience for customers in the future. I did not continue with the purchase and asked for the cashier to Cancel it. She proceeded with saying "Thank you have nice day".Customer Answer
Date: 02/22/2024
1. Store location - Dollar General ********
a. Street -400 E Farm to Market 2812
b. *********************
c. State - **Business Response
Date: 02/25/2024
February 25, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *******************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in ********, **.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for her inconvenience and to address her concerns. Unfortunately, he was unable to reach her, but he was able to leave his name and number and when our customer returns his call, he hopes to be able to resolve her complaint.
We are confident we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 02/27/2024
Complaint: 21303762
I am rejecting this response because: I have reviewed my missed calls and messages and did not find any missed calls from DG. Please feel free to contact me again at ************, or provide me with your contact information so that I can reach out to further discuss my complaint. Thank you!
Sincerely,
*******************************Business Response
Date: 03/03/2024
March 3, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *******************************
Dear *************:
Thank you for notifying us of the rebuttal to our response to the complaint submitted from our customer regarding a visit to one of our stores in ********, **.
Upon receipt of this rebuttal, I partnered with our district manager who responded he was able to speak with our customer, review her concerns and apologize for her experience.
We are confident this complaint has been appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have visited this store several times and I have gotten overcharged EVERY SINGLE TIME!!!!!!!!MY LAST VISIT I WAS OVERCHARGED $18.00 + TAX. WHEN I SHOWED MY RECIEPT THE *** AT THE REGISTER WOULD NOT DO ANYTHING TO FIX IT OR EVEN HELP WITH A STORE CREDIT!!!!!!!! HE ASSURED ME THAT ALL COUPONS OR DEALS WOULD BE TAKEN OFF AT THE END OF THE TRANSACTION. TODAY I KNEW EXACTLY WHAT THE PRICES WERE ON THE ***** I PURCHASED. I HAD THE STORE ADD IN MY HAND AND SHOWED THIS SAME *** EACH PRICE IN THE ADD. HE ASSURED ME THAT THE CREDITS WOULD COME OFF AT THE END.THEY DIDN'T, I ASKED HIM TO PLEASE GET THE MANAGER WHOM ALSO ASSURED ME THAT EVERY DISCOUNT WOULD BE TAKEN OFF AT THE END. I RETURNED MY CHARMIN TOILET PAPER BECAUSE IT RANG UP AT REGULAR PRICE!!! HE HAD TO GET SOMEONE TO HELP HIM AND I WAS CORRECT AGAIN!!!!! $4.00 WAS NOT TAKEN OFF!!!!! EXTREMELY EXTREMELY EXTREMELY FRUSTRATED THAT THIS WAS HAPPENING AGAIN. I GOT HOME AND I WAS OVERCHARGED $11.30.I WILL NEVER SHOP AT ANY OF YOUR STORES EVER AGAIN. UNLESS I AM SENT A FULL REFUND FOR BOTH OVERCHARGES.TOTAL OF $29.30 + TAXES.I have also spoken with many people about this issue and EVERYONE HAS HAD THE SAME PROBLEM. EXTREMELY FRUSTRATED! AND I WILL BEWAITING FOR A FULL REFUND OF THE OVERCHARGE!Customer Answer
Date: 02/16/2024
****************************************************Business Response
Date: 02/24/2024
February 24, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a transaction made at our store in ******, ** using her digital account.
To address this concern, as we were unable to locate the transaction referenced in her complaint, we have emailed our customer for more information.
Upon receipt of this information, we are confident this matter will be appropriately addressed, and we will send a reply as soon as this has been completed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 03/05/2024
Complaint: 21295003
I am rejecting this response because:I have been called 2 times by some lady who says she is with DOLLAR GENERAL and she has left a phone number that (has been disconnected or is no longer in service). ************ has made absolutely NO EFFORT TO RESOLVE THIS ISSUE OR COMMUNICATE DIRECTLY WITH ME. I CONTACTED THEIR CUSTOMER SERVICE DEPARTMENT AND LEFT MESSAGES AND EMAILS CONTAINING MY NAME ADDRESS PHONE NUMBER AND EMAIL INFORMATION, ALSO THE BEST TIMES TO REACH ME.I HAVE NOT RECEIVED ANY RESPONSE OTHER THAN THE 2 PHONE MESSAGES WITH THE BAD/DISCONNECTED LINE.
I ALSO SHOWED THEM MY RECIEPT FROM MY PREVIOUS VISIT WITH THE OVERCHARGE AND THEY SAID THEY COULD NOT HELP ME AT ALL. AND SAID THE STORE WAS CLOSED AND I NEEDED TO GO.THIS IS ABSOLUTELY REDICULOUS AND HORRIBLE THAT THE BBB IS NOT ABLE TO DO ANYTHING AT ALL TO ASSIST IN RESOLVING THIS MATTER.
I ONLY WANT WHAT I WAS OVERCHARGED $30.00 ETHER AS A CHECK, OR GIFT CARD.
I JUST WANT THIS TO BE DONE WITH! NEVER STEP FOOT INSIDE A DOLLAR GENERAL AGAIN!
Sincerely,
*******************Business Response
Date: 03/09/2024
March 9, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying us of our customers rebuttal to our response to her complaint regarding a transaction made at our store in ******,** using her digital account.
Upon receipt of the initial complaint, we reached out to our customer for more information and after she responded, as we were unable to locate the transaction specified in her message, we were able to determine the following:
Our customer made a purchase on 2/7 of $85.60. Prior to that she made a purchase on 1/24. No other purchases are seen for the year 2024 in her digital account.
Our customer did not purchase Charmin* on this transaction for it to be returned.
*This is the product mentioned when we asked our customer for more information.
However, on the transaction right after the $85.60; there is a return transaction for Bounty Paper Towels. Which are the same paper towels purchased in the $85.60 transaction.
If our customer expected a digital Bounty paper towel coupon to apply, there was not a Bounty digital coupon offer clipped. This is why it did not apply.
Coupons that did apply are:
SAVE $2.50 on ONE (1) 6 oz or larger bag of DentaLife Dog Treats
Save $3.00 when you spend $15.00 or more (pre-tax) at Dollar General
We have checked all items purchased to see if there were corresponding clipped coupons that could have applied but did not. We were unable to find any.
We are confident, with the information provided by our customer, that this matter has been investigated and appropriately addressed. To ensure any digital questions or concerns are addressed in a timely manner, we respectfully suggest our customer reach out to our digital team ************************************** any time she has a question or concern regarding her digital account.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was struck closed fist 4-6 times by a male twice my size who is employed by Dollar General and was on their time clock when he chose to assault me.Business Response
Date: 02/12/2024
February 12, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding an alleged employee assault. We have received several emails from our customer and her information has been forwarded to our *************** team,and they have a claim established under her name. If our customer has any additional questions, please ask her to reach out to this team directly.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************
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