Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem involved what I thought was an inoperable outside garage light. So, on September 1, 2022, I hired Moss Electric ************** to fix the problem.. However, as it turned out, there was nothing wrong with the light. Apparently, movers placed some storage units in front of the wall switch. As a result, it was not visible. So, the technician just located the switch that operated the light. Incredibly, I was charged $175.00 to determine that there was nothing wrong with the light. That is both unconscionable and unethical.On September 14, 2022, the company was subsequently contacted about the exorbitant charge, but refused to make an adjustment.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a smoke detector on a 20-foot ceiling giving the end of life chirping noise in my new home, so I called Moss Electric to ask if they could assist in fixing it and assess the status of the other alarms in the house. It was weekend and I didn't want to pay emergency costs, but was assured a crew would be there first thing Monday morning. They arrived at 1:30pm on April 24th, 2023. After they did the diagnostics they suggested I get four new smoke detectors at a cost of $900. I was skeptical of that price, but they were supposed to last 10 years or more and I was desperate after two days of chirping. Unfortunately, in the middle of that night two of the new alarms started chirping again. I reset them myself, but that afternoon the one on the 20-foot ceiling started chirping, so I made another call to ****. I wasn't going to be able to be there the rest of that afternoon, but again requested a technician for first thing the next morning. They arrived after 10am and "fixed" all four. But late that night they ALL started chirping again. I was leaving town the next morning for the weekend, but called again to tell them they still hadn't fixed the issue and that I wanted them to come up with a plan for either fixing each detector or replacing them and that I thought I was entitled to some sort of compensation for all my troubles. I heard nothing for three days. When I finally reached the owner, *******************, on Sunday upon my return home he very agitatedly asked, "what would you like me to do?" When I said simply that I'd like them to finish the job I've already paid for, he replied, "I don't want your money anymore." He got increasingly condescending/agitated, but eventually told me I'd get a refund and he'd have a crew to me first thing Monday to fix the situation. The crew never came. The smoke detectors still beep. The refund hasn't processed yet. I'm paying to have someone else correct their mistakes, and pray no one else has a similar experience to mine with ****.

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a refund of ****** and sent another email stating I havent received my refund but no response as you look at the emails you can see the date of said process and was told **** business days.

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ABOUT MY SPA: At the end of July or start of August the employee, ***, when I asked "What are you going to put there?" pointed at my existing breaker box and said this exactly, QUOTE "Just the same as you have there." It was not to be. He did not let me know was in my backyard when he came to install. When I went outside to look for him. He had already removed my old box and begun putting on the new one. My old one was an Eaton brand 50 amp 2 pole in a metal box. His was a small QO 60 amp plastic box that sells for $150 0n Ebay. My Eaton sells for $275 for the breaker alone, no box. When I saw the box he was installing I decided to let it go, AS LONG AS IT WORKED. I wanted this repair to be over. I had to order a main board for my spa from ****** ******* that took about 3 weeks. Believing the breaker would work I had them come out to put it in, the breaker box from **** kept flipping off and would not work. I called **** the owner **** came out and worked on it. He said *** had installed it WRONG but he had fixed it, a red indicator was on so I believed him. Later I went out and flipped the breaker on and off to be sure it was right, the indicator light was off. It was not fixed. At that point I had enough of ****. I removed the box careful not to damage it in any way and I did not. I called **** and left three messages , he said he did not get them. I told him the box was not repaired and he became argumentative. I told him I wanted my $400 back and he could have his box back and I wanted my box back. He said he would give $200 back. I said "No", I shouldn't have to pay for his mistakes. (I did not say *** could take my box, but he did.) Covy finally said he would refund the $400 and I said send it to me. The check never came. I waited for about 2 and a half weeks before contacting you. After two trips by ****** L. they said the **** breaker had blown a fuse and replaced it for free. Spa works with another breaker. RAINS Elec. fixed it **** OWES ME $400 DOLLARS!

  Business Response

  Date: 09/22/2022

  Consumer Response /* (2010, 9, 2022/09/22) */
  Moss electric finally sent me a full refund. I think your intervention was responsible for that. Thank very much. Am I satisfied with the results of this effort?, yes that I got my money back, no in the way this company's owner acted throughout the refund process. At first he said he would send the refund, then he did not. I will never use his company again. I hope this has brought down his BBB rating so others will be wary of Moss electric. I could have saved myself a lot of trouble if I had looked up Moss on the BBB site in the first place. I won't make take mistake again. Your ratings for ******* ******* and ******** heating and cooling were were right on the money, they were both great. Again, thank you so much. ***** *******