We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Boats

Rocktown Boat Lifts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boats.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/28/22 my husband and I purchased a boat lift and 20’ aluminum walkboards from Rocktown Boat Lifts for $10,205. We paid a deposit of $1000 shortly afterwards. The boat lift was delivered and installed (without the aluminum walkboards) in our slip at Fall Creek Marina on 1/18/22. Although the aluminum walkboards were not delivered at that time, we still paid the remaining balance of $9,205 in full with the expectation we would have the walkboards soon.

    Since then we have made multiple attempts to determine when we would have the aluminum walkboards installed as we were promised. We have tried on multiple occasions to complete resolve this situation. A few examples include:
    2/21/23 - We texted if the walkway come in. NO RESPONSE FROM ROCKTOWN BOAT LIFTS.
    4/3/23 - We texted if the walkway had been installed. NO RESPONSE FROM ROCKTOWN BOAT LIFTS.
    4/9/23 - We texted we were at the marina and the walkway had not been installed and asked when it would be installed. NO RESPONSE FROM ROCKTOWN BOAT LIFTS.
    4/14/23 - We texted if you were able to get us “squared away”. THIS TIME WE RECEIVED A RESPONSE ABOUT A PROBLEM WITH BRACKETS
    4/14/23 - We texted about getting a date on when the work will be complete. NO RESPONSE FROM ROCKTOWN BOAT LIFTS.
    5/4/23 - We called and left voice mail about returning the money we paid for the walkboards. NO RESPONSE FROM ROCKTOWN BOAT LIFTS.

    We no longer have faith Rocktown Boat Lifts will install our walkboards. We are coming up on 4 months since we’ve paid in full with no results. Our invoice from Rocktown Boat Lifts itemized the lift and aluminum walkboards. The walkboards were priced at $1,425, so we are seeking the return of that money. Rocktown Boat Lifts will not return our calls and has not sent the requested refund as of this report.

Rocktown Boat Lifts is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.