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Business Profile

Moving Companies

Gouffon Moving & Storage Company, Inc.

Reviews

Customer Review Ratings

4.91/5 stars

Average of 47 Customer Reviews

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Review Details

  • Review fromCorey H

    Date: 12/18/2023

    5 stars

    Corey H

    Date: 12/18/2023

    My wife and I have moved 8 times over the course of my career. Using Gouffon was the best moving experience we have had. From the time I called and spoke to Blake, Charles coming to the house to inventory/quote, to Jake and the team of Jon, Art, Randee, Ben, and Thomas getting us moved, it was tremendous. Moving is a very hectic and stressful time and Guoffon made it as simple as possible. We even had an issue that we created with a box that ended up in the move/storage pile and they dug it out and took pics of it for us to review. On every detail they went above and beyond. No doors or walls getting hit or issues at the house when moving. We had some heavy pieces and some nice art work. In closing, I never write reviews. In this case just had to say thank you to Blake who coordinated the whole move and Jake who ran the teams at the house. Save yourself some stress and time, just call these guys and get focused on other things with the move.

    Gouffon Moving & Storage Company, Inc.

    Date: 01/02/2024

    Corey ***** thanks for the great review. We will pass your feedback on to our office staff and to the movers that assisted you. All of us here at Gouffon Moving and Storage greatly appreciate your business. We look forward to serving you and your friends again in the future. Tom *******
  • Review fromPatty M

    Date: 12/04/2023

    5 stars

    Patty M

    Date: 12/04/2023

    The guys did a great job loading up our furniture, boxes, and household goods in Aiken, SC. They were friendly, thorough, efficient, worked quickly but safely, and kept us informed of what they were doing as they loaded. They also did a great job in Knoxville, TN. Once again, they were efficient, worked hard getting things where we wanted them, were patient with the many decisions I made, laughed together and seemed to enjoy their job. I would use Gouffon again if I needed a mover.

    Gouffon Moving & Storage Company, Inc.

    Date: 01/03/2024

    Patty, thanks for the great review. We will pass your feedback on to our office staff and to the movers that assisted you. All of us here at Gouffon Moving and Storage greatly appreciate your business. We look forward to serving you and your friends again in the future. Tom *******
  • Review fromStacie C.

    Date: 12/03/2023

    1 star
    GUARD YOUR EXPENSIVE ITEMS!
    On October 5th, 2023, three male employees arrived to pack items from my home.Upon arrival they had a strong smell of marijuana on them.It was stifling.
    During the walk-through instructions were given regarding what to pack. I designated an area for expensive designer handbags that they would handle independently.However, a YSL handbag valued at $xxxx went missing after the unpacking on October 6th.I specifically remember packing the purse in a black dustbag and placed it where my other handbags were located.
    I observed extremely unprofessional behavior throughout the day. While showing my exercise room and what was to be packed from there, one of the movers picked up two of my dumbbells as I was walking out of the room and began working out.I have NEVER had movers act in such a careless and unprofessional manner.
    Also, without permission, one of the men began to light my candles that were supposed to be packed away but are now missing.
    There were no labels or inventory stickers on any of the packed boxes, which left no means for scanning and verifying the move.Additionally, an inventory list was never attempted or completed. They "track" your belongings by counting boxes and scratching a number down with a sharpie on a piece of paper.
    I did try to resolve this matter with the general manager, Blake ********.He was unapologetic for anything that took place during my move and only defended his employees.He showed no sympathy or concern and my interactions with him from the very beginning were EXTREMELY unprofessional.In an email exchange with him he acted childish and threatening stating he would sue me for slander for writing a review on a PUBLIC FORUM. t is hard for me to believe this man has been in ANY sort of customer service position in his life.
    I also contacted Tom ******* and left a voicemail.He also has been unresponsive.I have exhausted every means there is to hopefully come to a fair resolution.A police report has been filed
  • Review fromTabitha T

    Date: 11/30/2023

    5 stars

    Tabitha T

    Date: 11/30/2023

    Gouffon was amazing! Not only was the price the best around; they worked around my crazy schedule. The guys showed up right on time. Charles, Randee, and Kryon were FANTASTIC!!! They were fast, yet extremely careful with my items. I see why this company had been in business so long. They care about their customers and provide excellent service.

    Gouffon Moving & Storage Company, Inc.

    Date: 01/03/2024

    Tabitha, thanks for the great review. We will pass your feedback on to our office staff and to the movers that assisted you. All of us here at Gouffon Moving and Storage greatly appreciate your business. We look forward to serving you and your friends again in the future. Tom *******
  • Review fromArlene G

    Date: 11/17/2023

    5 stars

    Arlene G

    Date: 11/17/2023

    Jake, Art, DJ and Cody P did a great job of moving me. Thanks, Gouffon!

    Gouffon Moving & Storage Company, Inc.

    Date: 02/08/2024

    Arlene, thanks for the great review. We will pass your feedback on to our office staff and to the movers that assisted you. All of us here at Gouffon Moving and Storage greatly appreciate your business. We look forward to serving you and your friends again in the future. Tom Gouffon
  • Review fromPamela C

    Date: 11/09/2023

    5 stars

    Pamela C

    Date: 11/09/2023

    We utilized Gouffon for a move out, storage for 5 months, and move in. The crews on both ends of the move were totally awesome. They were very professional, courteous, friendly, and STRONG! They worked hard and quickly - the team work was a joy to watch. The Gouffon office personnel were super wonderful to deal with - they called/emailed/texted with updates I needed and were always available to answer questions. Pricing was reasonable. You get what you pay for - peace of mind that your household goods will be taken care of. I found nothing broken during this move/storage, and no walls or floors were scratched. 100% recommended!

    Gouffon Moving & Storage Company, Inc.

    Date: 02/20/2024

    Pamela, thanks for the great review. We will pass your feedback on to our office staff and to the movers that assisted you. All of us here at Gouffon Moving and Storage greatly appreciate your business. We look forward to serving you and your friends again in the future. Tom Gouffon
  • Review fromKeith D

    Date: 10/03/2023

    5 stars
    I can recommend the Gouffon company without reservation! I needed a large storage container emptied & items moved to a new shed. The 2 young men, Chase & Ray, were fantastic! I needed many of the items to be photographed & they were glad to place everything in my driveway while I took the pictures. There were many boxes (some with heavy books) in addition to end tables, TV stand, bookcases, several large glass pieces, 2 pieces of drywall & much more. They did everything as quickly as possible but with great care & caution. Both men were very good at placing things efficiently so that it all would indeed fit in my new shed. (They must like jig-saw puzzles!) I am so very pleased! Great price for a retiree, great service. The representative, Thomas, helped schedule the move at my convenience. All were very professional & pleasant. They certainly made an arduous task palatable!
  • Review fromKerry T

    Date: 09/18/2023

    5 stars
    I used Gouffon back in June 2023 when apparently EVERYONE else was booked. This company squeezed me in after contacting 4 other companies.
    Then moving day day was sooo GREAT.. besides moving all my stuff, the movers, Chase, La’Derious, and Marco were the best!!! Definitely use them again!! Thanks sooo much Gouffon.
  • Review fromDavid D

    Date: 08/21/2023

    5 stars
    We’ve used Gouffon several times over many years. It’s always a great experience. The most recent example was today when Charles and Kai loaded an apartment’s worth of furniture in a rented moving truck for us. They did it in an hour, packed it securely, and took absolute care of all the furniture. From moving furniture within our house to a move across the state, we always use Gouffon. Highest recommendation!
  • Review fromBrittony S

    Date: 07/11/2023

    5 stars
    We moved to downtown Knoxville so we hired Gouffon Moving to help us. The 3 guys who came to help move us into the apartment were awesome. They were super professional and careful with our things. They worked quick and were incredibly nice. I will definitely be using this company for any future moves. By far the best moving company I’ve ever used. Very reasonably priced and exceptional movers, especially the mover who oversaw the project and helped guide my husband as he parked the U-Haul in a tight spot. Thank you!!!

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