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Business Profile

Pool Supplies

Pool Warehouse, LLC

Reviews

Customer Review Ratings

4.7/5 stars

Average of 238 Customer Reviews

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Review Details

  • Review fromJane M

    Date: 09/06/2024

    5 stars
    Dustin was extremely helpful in making sure I ordered the correct part. Good experience.
  • Review fromJane M

    Date: 09/06/2024

    5 stars
    So glad to have the opportunity to work with Dustin. Dustin was quite knowledgeable and very helpful in making sure I ordered the right part.
  • Review fromJane M

    Date: 09/06/2024

    5 stars
    So glad to have the opportunity to work with Dustin. Dustin was quite knowledgeable and very helpful in making sure I ordered the right part.
  • Review fromBryan B

    Date: 08/28/2024

    5 stars
    Ordered part for pool heater was the right one and worked great !
    Thx Dustin
  • Review fromLynn D

    Date: 08/22/2024

    1 star
    Ordered an above ground pool kit, pool is great but filter, skimmer and pump was junk! Skimmer, fitting and valves cracked as soon as they were installed! Lost over **** worth of water and was told I had to wait until the warranty team looked at my claim before anything could be done, then 5 days later was told that the problem was from an installation error from the sealant that we used! Company does not stand behind their products! Worst customer service experience ever! Don't buy from them unless you want problems!
  • Review fromjerry b

    Date: 08/16/2024

    5 stars
    dustin was great helping me find the right pump to fix my problem. could not ask for a better sales person. thanks again dustin
  • Review fromMichele P

    Date: 08/16/2024

    5 stars
    Renee B was amazing and went above and beyond to make sure I was taken care of. Simply fabulous!! Marshall also reached which was awesome as well! Nowadays there are not many companies with this kind of service. I highly recommend!
  • Review fromSteve M

    Date: 08/15/2024

    4 stars
    Pool warehouse had the item in stock, confirmed it was the correct item and shipped promptly. I will do business with them again.
  • Review fromRon W

    Date: 08/14/2024

    5 stars
    Very pleased with the purchase as well as support received after the sale. Renee B was very helpful when the sand filter was not functioning properly, and had a replacement sent within a few days of identifying the source of the problem.
  • Review fromSharon T

    Date: 08/13/2024

    5 stars
    Thank heavens Justin answered the phone and solved all my problems quickly. I ordered handrails for my pool on my contractors phone and couldn’t finish checking out on your website. He assured me no problem and placed the order for me..I am replacing an old rusted out handrail on a 60 year old pool. Lots of family use it and I was so concerned about safety. Thank you Justin.

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