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Business Profile

Foundation Repair

American Foundation & Waterproofing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/15/2024 I paid $1,000 deposit & signed a contract. AFW committed to installing a wall stabilizer system with a 25 year warranty on 6/25/2024. In the process the workers mistakenly removed bricks from a portion of the wall. In trying to redo the brick, wrong size bricks were used & the work was horrible. July 19th a second brick laying effort was made with right sized bricks, but the job was awful again. I spoke with district manager again when I returned from vacation. I offered to pay in full if AFW hired a brick mason. Or I would accept $500 credit (the minimum amount a mason would accept to come out & assess a small job). The manager refused both.

    Customer Answer

    Date: 07/26/2024

    American Foundation & Waterproofing called me just now & agreed to $500 credit toward my invoice if I drop the complaint now with you.  I am agreeing to that request.  

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The floor is still uneven. Soft spots have developed.

    I was promised pictures of the work after it was completed and I would like those. They promised real paper pictures to review.

    Business Response

    Date: 03/22/2024

    We are in direct contact with the client and working to address all of his concerns

    Business Response

    Date: 04/01/2024

    Did you reach out to the client and request that they respond, because we completely resolved this complaint with them? Can we contact them and have them reach out to you at this point, or is it too late?

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