Complaints

This profile includes complaints for Clayton Homes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Clayton Homes, Inc.

  5000 Clayton Rd Maryville, TN 37804-5550

  
• 

  Clayton Homes

  13140 Highway 78 Jasper, AL 35501-3519

• 

  Clayton Homes of Anniston

  4004 US Highway 431 Anniston, AL 36206-8595

• 

  Clayton Homes, Inc.

  3622 US Highway 31 S Decatur, AL 35603-1634

• 

  Freedom Homes

  26163 I 30 South Bryant, AR 72022-9363

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 14,2023 Started process of purchase verbal agreement on 30 day of move in. After multiple delays got keys on Aug 10,2023 after we paid cash for property and home 6/29.2023 . Home needs major repairs inside crown molding, door molding and floor molding. Bathroom vanity's need replace they are not straight. Nail holes still in all trim . I sent a formal letter to you already and to Clayton Corporate office which is more characters that you allow. Corporate office out and will be coming today with Hixson Manager service guys and factory. So in my letter of demand I was giving them 10 days to refund monies I feel owed. This is a new home and it is terrible craftsman ship walls where house was put together are all wrinkly and warped multi wals inside need repair. Carpet was suppose to be repaired after November 14 visit from factory and flooring in laundry room. These people don't care I have over 400 pictures.. No scheduled repairs have been done as of today Feb 8, 2023 almost 3 months since last repair. Not only am I seeking reimbursement of monies I am also requested Clayton Home of Hixson pay for extended warranty. Letter was forwarded to ***** ***** in Knoville has complete letter

  

  Business Response

  Date: 02/10/2023

  *** ****, thank
  you so much for takin* the time to reach out and share your concerns with us.
  We're sorry to hear of these frustrations, as we want all our customers to have
  a positive homebuyin* experience. Upon further review, it has been determined
  that steps are bein* taken to rectify many of your home concerns, as our teams
  have recently been in communication with you, in addition to a home visit bein*
  completed. The Hixon location is currently conversin* with the Rutled*e
  manufacturin* facility to determine the best course of action to complete
  repairs. In re*ard to the timeline of your home set, the timeframe to set a
  home can take 8-12 weeks, however, there were a total of 42 days (28 business
  days) from the time that the sales a*reement was si*ned until you were able to
  occupy the home. As stated on your sales a*reement, occupancy dates cannot be
  *uaranteed. We feel that this is well within an acceptable timeframe for home
  completion. We appreciate your patience as our teams work towards resolution
  re*ardin* the home repairs.
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased this home late 2020 (moved in). About 6 months after we moved in the floor by the front door, the floor on both sides of the kitchen island, and by the dishwasher is literally falling in!!! The dishwasher wasn’t even attached to the cabinet, you could literally pull it out. The front door leaks water. I called the manufacturer and they said there’s nothing they can do about it since we’re not technically within warranty anymore but we’ve been trying to get this fixed 6 months after we moved in!!! The floor isn’t supposed to fall in when you just move into a 150k home.

  

  Business Response

  Date: 02/17/2023

  Hi ******** thank you so much for taking the time to reach
  out and share your concerns with us. We're sorry to hear of these frustrations,
  as we want all our customers to have a positive homebuying experience. After
  further review, it appears that your warranty had expired prior to contacting our facility
  with a claim, and although the warranty has been expired for over a year, our
  team is willing to have a technician inspect the floor and exterior door
  issues. If it is determined that the factory is responsible they would address
  the floor and exterior door concerns, however our factory cannot commit to
  performing any repairs until an inspection has been performed as possible
  causes such as the home settling, set-up or retailer damage, animal damage to the
  bottom board beneath the floor, water standing beneath the home, etc. are
  commonly determined to be the cause for issues such as these. 

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our home Feb 2022 and all was great when we moved in. Whenever we had an issue they would come and fix. However, when the 6 month mark came for our piers to be adjusted under our home, W5 the company that does this for them, adjusted incorrectly and our Marriage line that separates the home buckled leaving our floors like a roller coaster between our living room and our kitchen. They had a private person by the name of ***** come out and remove our flooring 2 times and the first time he tried fixing it was still very crooked and not flat at all, 2nd time he came he poured cement/putty in the marriage line and that still did not fix anything! Last we heard he either quit or they fired him. I called **** the manager and she tried multiple times for W5 to come out and fix/adjust the piers, she finally said to file a complaint through AZ Department of Housing because they are refusing to fix. We did this and they have been sitting on it for over 3 months. The person who we are dealing with cares nothing about our case (**** ******). This is extremely poor business customer service and I am appalled that this is the kind of care we are receiving. This is a large company that has the power to take care of this but instead they are trying to say that since they gave me money for flooring soon after we moved in our home, that it voids anything that they need to do. Mind you! This is for flooring! Not the bottom structure of our house that W5 ruined! This is causing me extreme stress and it is affecting my sleep and health. I truly wish this company cared about the people that live in their homes. Remember word of mouth travels.

  

  Business Response

  Date: 02/07/2023

  **** ******, thank you for reaching out to Clayton! We are
  sorry to hear about the issues that you are experiencing with your home. We
  have reached out to Clayton in Glendale, as well as the facility that built
  your home. At this time, Clayton has completed all warranty service and has
  provided a settlement for the cost of the flooring; new flooring has been
  installed by a contractor of your choosing, and that contractor holds liability
  for the installation of the new flooring. At this time, we understand that you
  have been in contact with the Arizona Department of Housing and will await the
  results of that entity.

  Customer Answer

  Date: 02/07/2023

  
  
  ********** ********
  
  
  
  I am rejecting this response because: this has nothing to do with the flooring. This has to do with the bottom of the home underneath where the piers were adjusted. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new home after trading a two year old mobile home to them for this new one. Comes with one of your factory warranty and made me buy a extended warranty. They told me if I didn’t buy an extended warranty that the lender wouldn’t do it which was not correct. Air coming in and light coming in around the top of the home where ceiling and wall meet. Sunken in spots in the floor. Doors not closing properly skirting around house is wavy and sliding back door glass window does not shut or lock properly. I’ve been given the runaround for almost a year and a half they have been out several times and have not corrected any of the issues. even though I have an extended warranty they have an fix anything from the factory warranty. Fiberglass shower has many cracks in it it has been filled and patched three times and has a deal cracking on top of the patches they put in. Rear part of the house will not stay heated or cooled. Cracks in ceiling have been patched several times do not match ceiling color and a reappearing. I feel as if there is a structural problem obviously air leak problems and numerous problems with this new house. I have made no attempt to make it right and fix the problem which would actually be a repaired home not a new home. I am at my wits end with this. And I live in a home that I can’t even lock my doors. I guess my safety doesn’t matter. And with air leaks and everything else I’m guessing that my health doesn’t matter to them either.

  

  Business Response

  Date: 02/17/2023

  Mr. ****, thank you for providing your feedback. We are
  sorry to hear about the issues that you are having with your home, and are
  committed to assisting you with your warranty concerns. We have reached out to
  the facility that built your home, and they have been in touch with you to
  schedule a walk-through of the home to hear your concerns and formulate a
  complete list of materials. Please also take into consideration that the
  repairs may take multiple days to complete.
  
  We also want to add that once these repairs are
  completed, your home will still be under the extended warranty, but there is a
  different process for years 2-5 of your extended warranty, as this warranty is
  held through another company. Instead of reaching out to the home center where
  your home was purchased, you would reach out to Home First at 1-800-804-9389.
  If you have any questions about this process, we would be happy to assist you.

  Customer Answer

  Date: 03/16/2023

  Factory came out and did what they were supposed to do it only took them a year and a half however the shower that is under warranty the company sent out people to look at the shower and the people said yes it needed to be replaced. It said that they were not responsible for installation. Clayton is not wanting to do that. However the manufacturer of the shower says it needs to be replaced. So here we are back again Clayton doing half of what they’re supposed to do and not honoring their warranty.

  

  Business Response

  Date: 03/21/2023

  Mr. **** had warranty service on March 14-16. On March 15th, a representative from Praxis/American Bath Group was also at the home to determine if the fiberglass shower/tub needed to be repaired or replaced per the Praxis warranty. It was determined that the shower needed to be replaced and, although the Praxis warranty does not cover the cost of labor, the home building facility has reached out to Praxis to see if accommodations can be made for the cost of the labor. Following Mr. ****'s warranty repairs, he made Clayton aware that he was unhappy with repairs to the storm door, shingle, and siding. The home building facility is currently working on rescheduling these additional repairs. 

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new home from Clayton Homes of Huntsville Texas. As soon as the home was delivered they were done. I am having several problems the most important to me is the flooring. As soon as we were able to get into the home the flooring is not what we were showing on the lot. Once we were able to go into the home observed that the flooring was over cut on floor vents. The contractors that were to do a make ready had equipment that made several indentions and scrapes in the flooring. I immediately called Homes of Huntsville and was assured that they would address and get it fixed. Ended up contacting the manufacture of the home that is in Waco Texas where they build these homes. I have had 2 people from there come out and look at the workmanship of the flooring and was explained that this flooring had been discontinued due to it being not forgiving. Which means when things are set on it like furniture there is an indention. So I was told to get a quote for flooring since I did not want a aluminum transit bar put in. They did not have people that lay flooring without a transition bar. I got the first quote from Home Depot and was contacted back and said that they would like to settle for $1,500 would be all that they are willing to pay for new flooring. Or they would come in and lay new flooring with several transition bars. That is not acceptable since this is a new home not refurbed. I am also having electrical issues. They are saying that it has to do with the mother board and not to worry that they would have the contract explain to us that this is not an issue. Yes, indeed this is an issue. I have contacted the insurance company in the meantime till they get their contractor here. I am also getting an electrician out. I am also getting a flooring contractor to explain the issues with the floor. There are several other issues that they are not wanting to stand behind but my major concern is the flooring.

  

  Business Response

  Date: 02/14/2023

  *** ***** thank you for reaching out to Clayton! We are sorry to hear about the
  issues you’re having with your home. We have reached out to the home center
  where your home was purchased, as well as the facility that built your home.
  They were able to reach out to you and discuss the proposed repairs to your
  home and are committed to completing the repairs once you are available. Please reach out to us if you have any additional questions or concerns.

  Customer Answer

  Date: 02/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have a #******** I am just now receiving this letter from the BBB. Yes, Clayton is wanting to complete the regular repairs. They are not wanting to fix my flooring that they messed up on when installation occurred. As soon as I got the home I informed them of the over cut vents and indentions in the flooring. I have been advised that this is why they discontinued using this floor. I did have the facility guy come out and assess several areas. He is no longer with the company. I was told by him to get a quote on flooring from Lowes or Home Deport. I did and paid for that to be done. Before I could get a second quote I was told that they could settle for $1,500. This doesn't even cover the cost of materials. So they have admitted to the error. They also said that they could replace my flooring with vinyl and a transition bars. My home was not bought with transition bar and that is not acceptable. I have a NEW home not a REFURB home. I have explained several times that this is NO FAULT of mine and this is not what I paid for. It is a mistake the facility made in the craftsmanship and they should fix my flooring without a settlement of $1,500 or transition bars. If this is not resolved by the time I get back home I am looking to hire an attorney on this matter. This has caused me undo grief and physical anxiety. I wish that I had sent the home back as soon as I was able to get into the home as see all these overcuts and indentions. Further more I have let a few things slide on wall repairs etc. But as I told them from the beginning that this was their error not mine. I also have not been dealing with the location that I purchased the home from. I have not had a call from my sales person nor the owner of that lot. I am dealing directly with the facility that manufactured the home. So what they have said in the original letter is incorrect.
  

  
  
  Sincerely,
  
  
  
  ****** ****

  

  Business Response

  Date: 03/09/2023

  *** ****, thank you for providing we your feedback. We are sorry to hear about the frustration you have concerning the flooring. When the home is built, the flooring material is placed first, and the walls are built on top of that flooring material. Therefore, it is impossible to replace the flooring material in one piece; if the flooring material needs to be repaired, there would be a transition bar between the original flooring material and the new flooring material. This repair method is approved by DAPIA, which is the agency that assures that the home meets HUD standards.

   However, after hearing that the repair method was not the desired solution, the home building facility has made a good faith effort to present alternative solutions. The facility has offered a settlement as well as replacement flooring material. We understand that this offer has not been accepted, but Clayton has extended all of the available options. With the exception of the flooring concern, all other items mentioned will be addressed when your schedule allows, and we look forward to the opportunity to address those concerns. 

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new Giles 1959 model in July of 2022 and I have not had heat in master bedroom or bathroom I have talked to ***** ***** many of times and he has said that they have had to change floor plan because of this issue but the company freedom homes where I bought it from should be able to fix it but after them comeing out many times they have been unable or willing to fix and the guy shaw they send is no heating and air guy says it's factory issue and goes and tells his boss it's fixed witch is lie you can get any mutual heating and air company to check it and they will tell you nothing is blowing out they act like I'm begging for hand out I work 50 or 60 hrs a week and don't want money I want heat in a brand new home that I paid for is all I want I got better things I need to be doing instead of dealing with this been over 5months and still not fixed

  

  Business Response

  Date: 02/01/2023

  We have spoken to the Home Center and the Home Building Facility and they are working to schedule a Inspection with the customer on Feb 13th.  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a manufactured home in feb 2022. was told that they would come do routine maintance after 6 months of home settling . when they finally came out they yes fixed drywall cracks but repainted those spots with a different color paint and when i asked they said " i left a 5 gallon bucket , you can repaint the whole home" i have trim that is broken on the out side that i have been asking for a year to be fixed and keep getting told the company just shipped it should come in soon. i have a water issue where my kitchen sink with just shut off that i also have been calling and emailing them about for the last 5 months. they didn't hook up the heat vents and the septic wasn't set up fully and i had to have professional businesses come fix them. they do not have any good customer service skills , they are rude and think they can take advantage of people. i just want the home i paid for to be fixed so i can move on and enjoy it. their is also mismatched siding on two sides on the outside.

  

  Business Response

  Date: 02/03/2023

  *** ******, We are sorry to hear about your frustrations and have already reached out to the Effingham location. We were advised that they have been in contact with you this week, in addition to providing information and updates in relation to your concerns. It was shared that a tech was at your home on February 2nd, and it was also advised that some work will need to be completed once the outside temperatures have warmed due to complications that can occur from the cold. We apologize again and appreciate your patience while waiting.
  
  

  Customer Answer

  Date: 02/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. as long as they stick to their word and continue to fix my issues. i acknowledge that they said when weather warms up they will . 
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cracked windows , home shifting, doors not wanting to close , roof leaking, home has not even been purchased a year yet , manager had been told various times will not fix the problem , home is still under Clayton warranty
  Purchased in by Amarillo Texas, I have texts and pics I’ve sent him , I told him I’m gonna surrender the home , gonna cost more in repairs than home is worth

  

  Business Response

  Date: 02/02/2023

  Mr. ******** thank you for reaching out to Clayton! We are sorry to hear about the issues that you are having with your home. Your home has a one-year warranty that specifically covers manufacturing defects. Unfortunately, some of the items mentioned are not covered under that warranty; damage to the windows that occurs after the home is installed would not be covered, as this is not a result from manufacturing. Additionally, settling of the home is a result of the property and is therefore not something that Clayton is able to control.
  
  Clayton Homes of Amarillo received information about a water stain on the ceiling. The home center will be able to send a representative to check the roof and determine if the issue is covered under the manufacturer’s warranty; this will take place after the risk of freezing weather has passed. This is for safety reasons, as it is not safe for someone to climb the roof in freezing weather.
  
  We have included the following link to the Homeowner’s Manual, which includes a copy of the warranty for your home.

  Customer Answer

  Date: 02/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 1, 2022 Moved in new home by Nov 8,2022 mold grown in master bath from water run through tile shower, heat vent in master bath not working at all, sub floor popping up, floor squeaking in different areas, spare bath surrounding wall not installed correctly cause water to run out of shower there as well, kitchen countertops bubbling up, coming apart, cabinet panels loose, drawers not opening or closing correctly, missing island light, dents in Fridge, scuffs on cabinetry and uneven, trim bowed out, Holes In vinyl flooring, siding bowed, loose trim in closets, master bedroom door crooked, back door has to be dead bolted to keep shut because it not hung correctly, Freedom homes in Buckhannon was contacted as soon as every problem was noticed. The GM didn’t except pictures, or word of mouth from mine or the maintenance man about any or these or the mold and master shower leaking and spare bath surround issues along with the other issues and it took her until Jan 6, 2023 to come look for herself. She not only dismissed most the issues but said maintenance would no longer be coming out to fix anything because she’s was turning it all over to factory in NC and when they decided to come I’d have to take a week or more off work so they could come in and fix everything at once. And that even tho the contract states that any issues arises from being built will be fixed within the first year that our contract will be voided once factory comes. I’m living with mold and water leaking from taking showers and no heat in bathroom and nothing has been done. Every time I call the company i don’t get to speak to whom I’m supposed to and my calls are never returned. It’s now Jan 27, 2023 to long to be living with mold, water leaking from showering and no heat along with the other issues that aren’t as major with no resolve I haven’t heard anything from factory. They signed a contract to fix the issues they need to stand by that. I shouldn’t have to spend thousands to fix their mistakes. Please someone help

  

  Business Response

  Date: 02/02/2023

  *** ********, thank you so much for taking the time to reach out and share your concerns with us. We're sorry to hear of these frustrations. We have recently learned that our teams have been in the process of reviewing your concerns and creating an action plan in regard to what parts will be needed. In addition, our teams have scheduled service for February 27th.Thank you for your patience as we work towards a common goal.

  Customer Answer

  Date: 02/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:01/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 17th we went to Clayton Homes to pick out a trailer so we found one an put $1000 down and order it. Our salesman ***** ****** told us he would get it ordered and it should be here in 2 weeks. So he tells us we would be in it2nd week in December. Well we never heard anything so we go back in and he says oh it's another few weeks. No it's getting really serious cause we are living in a hotel. So on 11/18/2022 he order the trailer and said we would be in it by Christmas we thought no it still didn't come in. Now $10,000 in hotel room and waiting on our home to arrive. Finally we have a closing date December 3rd paid our payment of $19,000 plus the other $1000 is $ 20,000 we put down on our home. Come to find out ***** didn't order our home till after closing. So after phone calls and raising hell he tells me oh the manufacture is closed for 2 weeks ok I understand that and weather factor. So finally our trailer arrived on there lot . When we went to inspect it it was perfect when will it get set up oh weather permitting a week now this is around the first of January. Update calls every day after that. I told them if my home isn't on my lot I was backing out of the deal. Well January 20th our home arrives grader man messed up our back yard where now holds water. Put the home where it belongs dropped it and left. Few days later they come out to set it up they dropped the bricks and leaves. Now they are telling us 6 more weeks before it's ready. They have caused us emotional distress, anxiety and broke us money and spiritual problems. We are in a camper with a rented generator $350 week gas $35-$40 a day . I have a wife and mental challenged daughter I have to keep fed and warm. We are on a fixed income and we need in our home before code enforcement comes back and kicks us out of the camper.

  

  Business Response

  Date: 02/02/2023

  Mr. ******, we are sorry to hear of the
  frustration regarding your home build. We want to advise that once your home is
  delivered to your property, it can take anywhere from 8-12 weeks, sometimes
  less or more, for everything to be completed. We also do not guarantee move in dates
  as stated on the contract you signed due to the fact that we do have to work
  with independent contractors in order to get certain aspects of the project
  completed. We are also at the mercy of weather as well, as we are sure you are
  aware, this has been a very wet January with considerable rainfall leading to
  muddy conditions. Again, we sympathize with your frustrations, and appreciate
  your patience as we work towards a common goal.