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Business Profile

Auto Repairs

Brothers Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got an oil change not even two week ago in engine locked up ! Couldnt find the receipt but have the sticker saying they changed my oil

    Business Response

    Date: 03/05/2024

     

    This customer made a visit for an oil change on her 2003 ****** COROLLA. In the process of ** doing the oil change we noticed oil leaking. We showed the customer the oil leaks and explained we will not be able to change her oil on her vehicle because she has major oil leaks. We explained to the customer that we have a policy to not work on a engine that possibly has internal issues. This customer then begged for us to go ahead and do the oil change services. Understandably, we went ahead to do the oil change, not knowing that this customer was going to blame us for the engine damages after we explained our policy. Two weeks later customer reached out with our management to explain the issues. We then went out to check on customers vehicle were it was parked at her home. We had a tow truck to bring it in so that we exchange the engine. The engine replacement service was done properly and the customer's vehicle is back on the road. The problem is resolved. 

Brothers Auto Repair is NOT a BBB Accredited Business.

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