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Business Profile

Business School

Strayer University

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Strayer University's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/30/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was planning to attend Strayer University. Went through the entire process but decided not to take any classes. I did not enroll in any classes at all. Once I decided I would not attend school I was told I would have to pay $250. I asked why is that. I was told its part of their cancellation. No one told me of this during my process of enrolling. If it was told to me up front then I would have never gone through the process. Now Strayer has turned this amount over to a collection company and causing issues with my credit rating. I want this $250 removed from me completely.

      Business Response

      Date: 04/30/2025

      April 30, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ****** ********. Please be advised that the University has worked directly with ****** Mccaster to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

      Customer Answer

      Date: 04/30/2025

       
      Complaint: 23136450

      I am rejecting this response because: I dont have access to Strayer to get this release form because they have turned this amount over to a collection agency. If they wanted the form, why didnt they provide to the BBB to give to me to complete? Strayer University  seems to lie then tell the truth!

      Sincerely,

      ****** ********

      Customer Answer

      Date: 04/30/2025

      After I sent my rejection email to you all, I received an email from Strayer saying they would waive the $225 and speak with the collection agency. If Strayer does this then please close my complaint against them.

      Customer Answer

      Date: 04/30/2025

       
      From the CONSUMER:
      Sent 4/30/2025 1:43:25 PM
      Read by ************************************************************** on 4/30/2025 4:33:28 PM
      After I sent my rejection email to you all, I received an email from Strayer saying they would waive the $225 and speak with the collection agency. If Strayer does this then please close my complaint against them.

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