Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Cedar Run MSMS. I do not have a contract with Absolute Recovery Service. They did not provide me with the original contract as I requested.

  Business Response

  Date: 03/07/2024

  This person had a collection account placed for collections with ********** on 8/4/2022. We received an electronic dispute on 6/28/23 which was answered the same day via EOSCAR, the online dispute portal. The allegation that this consumer requested information that we did not provide is FALSE. Attached to this response is a copy of the signed lease contract as well as the itemized charges that are owed.

  The agency's contracts is with the clientS who placed the debt, NOT the person(s) that owe them money.

  If the consumer would like to discuss the matter they can call ************ and one of our professional, courteous representatives will be happy to assist them.

  This account will continue to report to the credit bureaus until paid or discharged through bankruptcy. 

• Initial Complaint

  Date:02/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Chenab Commons MSMS. I do not have a contract with Absolute Recovery Services, LLC. They did not provide me with the original contract as requested.

  Business Response

  Date: 03/07/2024

  This consumer had a file placed with ********** for collections on 10/4/2023. To date, other than this complaint, we have NOT received any request for information but we have attached the contract and copy of the charges to this response for the consumer's review.

  Our contracts are with our clients who place the debt(s), NOT with the individuals that owe our clients money.This account will continue to report as disputed to the credit bureaus until it is paid or discharged through bankruptcy.

  If the consumer would like to get details and discuss the matter, they can contact our office at ************ and one of our profession, courteous representatives will be more than happy to assist and answer any questions needed. 

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 21344238
  
  I am rejecting this response because:

  The attachment states that the debt is from ****** Heating & Cooling. I was an employee. I did not incur this debt. This account was opened by ****** Heating & Cooling. I request to be taken off this credit report. 

  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/07/2024

  The consumer signed the lease as an individual, not as an officer or the company, therefore making himself a persona guarantor on the lease contract. 

• Initial Complaint

  Date:12/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not reliable for this debt and or owe money with and to 01 CREDIT ONE BANK N A I do not have a contract with the collection agency trying to collect and report against my credit report. They did not provide me with the original contract as requested.

  Business Response

  Date: 01/09/2024

  This consumer has never requested any documentation but it is provided in this response and the account is marked as disputed. This consumer had an account placed for collections in the amount of $2678.52 on 8/25/22 that stems from a defaulted contract with out client. Our contracts are with our clients, not with the consumers that owe our client. We have attempted to talk to this person but each time we call, If the consumer wants to contact us and talk about the file, we would be happy to assist. Our office line is ************. Anyone at the agency can assist.

• Initial Complaint

  Date:12/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Absolute Recovery Service. I do not have a contract with Absolute Recovery Service. They did not provide me with the original contract as I requested.

  Business Response

  Date: 12/13/2023

  This person had a collection account that stemmed from an eviction placed with ********** on 9/7/2023. A copy of the eviction from the court's website is attached as well as the consumer's file from the apartments that evicted her. Included in the file is the tenant ledger showing all charges assessed and payments made during the course of their tenure as a tenant, a final accounting statement summarizing the charges, the application they completed prior to rental and a copy of the lease contract signed.The account was disputed electronically by the consumer and the dispute was answered in a timely fashion to the credit bureaus and the debt has been marked as disputed. 

  **********'s contracts are with our clients that we collect FOR, not the people that owe them that we collect on. We will be more than happy to discuss this matter with this consumer to try to help them reach an agreeable resolution but the account will not be deleted or adjusted unless it is paid, an agreed upon settlement is reached, or the debt is discharged through bankruptcy. Our office phone number is ************. Myself or anyone here will be happy to assist this person.

  This agency does not buy or sell debt. All accounts are assigned by the original creditor(s).

   

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **************** LLC , I do not have an account with the collection agency reporting this credit report at all they did NOT provide me with the original contract as requested

  Business Response

  Date: 11/29/2023

  This person had a collection account stemming from a judgment placed with ********** in March of 2018. A copy of the file placed as well as the court docket is attached to this response. ********** does NOT buy or sell debt. Our contracts are with the landlords/apartments that place files for collections, not the tenants that they have to take to court. We have made numerous attempts to contact this person with no success. All disputes have been answered in a legal, timely fashion. Disputing the account and making false complaints will not resolve this matte

  If the consumer would like, he/she can contact us at ************ between the hours or 8am and 5pm CST,and anyone here in our office will be happy to assist. The account can be resolved through a payment plan, a lump sum settlement or payoff. It will continue to report to the credit bureaus until the reporting statute expires, it is paid in full and *********** remove it, or it is discharged through bankruptcy.

• Initial Complaint

  Date:11/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  vou and the business I am not liable for this debt with charter communications, I do not have a contract with ************************,LP, they did not provide me with the original contract as I requested

  Business Response

  Date: 11/27/2023

  This person had an account placed for collections in August 2023 which includes a judgment balance from ****** Co General Sessions Court. The file placed for collections is attached as is a copy of the judgment. All aspects of applicable law have been followed by our company and no attempt to deal with the matter has been made by this consumer other than filing disputes and complaints. We just responded to another complaint he lodged with another entity in which he claimed he has made attempts to resolve this. No such attempts have been made by the consumer. Complaining about it, especially after litigation has already occurred, is NOT an effort to resolve anything. It is merely an attempt to threaten and have the matter report to the credit bureaus as disputed. As said in my former response, this account shall continue to report until paid, the statute of limitations expire, or the amount placed is discharged in a bankruptcy. If the consumer would like to make an effort to resolve or even discuss the matter, he/she can contact our office Monday thru Friday 8am to 5pm CST and anyone here will be happy to assist. That's all we have in our power to do but we cannot help someone that does not want to deal with as situation but merely complain about it. Our contact number is ************.;

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with landing ************* Villag, i do not have a contract with landing ************* villag, they did not provide me with the original contract as i requested

  Business Response

  Date: 10/16/2023

  This person had an account turned over to ********** for collections in May of 2022 for $3760.00 that stemmed from a lease agreement. ********** does not purchase accounts. All accounts are assigned. I do not know why this person is complaining on ********** since she has never spoken with us or attempted to resolve the matter in any way. Unlike stated in the complaint, this person DID have a contract with our client and it is attached for review as well as a copy of the alleged charges.

  If this consumer would like to discuss the matter further, we will be happy to assist. They can call our office at ************ and any of our representatives should be able to assist the consumer. This account is reporting as disputed and will continue to report until settled, paid, or discharged through bankruptcy. 

• Initial Complaint

  Date:09/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with ************************. I do not have a contract with Absolute Recovery Services. They did not provide me with the original contract as I requested.

  Business Response

  Date: 09/19/2023

  This individual had an account placed for collections on 1/29/2020. He did dispute the account electronically and we provided the required information back to the credit bureaus to which we report. At no time has this person called or written to request copies of anything. We will be glad to and will now send the documents to the address the consumer has provided. Our office is also conveniently located in ******* at ********** and I240 if he/she wants to come by to get the documents requested. Our office line is ************. As long as the consumer brings in a picture ID, we can release the documents to them.

  Our agency has contracts with our clients, not tenants that our clients allege owe them money. We are a assignment agency that does NOT buy or sell debt. All accounts are assigned by the original creditor(s).

  We will be more than happy to discuss the matter with this person and help where we can. That is always our goal. The file contents will be mailed today via **** to the consumer. The file is also attached to this response for quicker access for this individual. 

• Initial Complaint

  Date:09/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communications, I do not have a contract with , 09 JD FINANCIAL SERVICES , ********* EMERGENCY PHYSICIANS, and ********* EMERGENCY PHYSICIANS they did not provide me with the original contract as i requested

  Business Response

  Date: 09/19/2023

  This individual had an account assigned to ********** by JD Financial Services back on 8/25/22. A copy of the file and the signed contract are attached. We have tried to communicate with this person to no avail. No calls have been returned nor has he responded to any letters sent. 

  We will be more than happy to discuss the matter with the consumer if they contact our office at ************. Our hours of operation are 8am to 5pm Central Time. 

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***************************. I do not have a contract with Absolute Recovery Service. They did not provide me with the original contract as requested.

  Business Response

  Date: 09/06/2023

  This individual had a collections placed with ********** by Premier Properties of ***** in the amount of $5070.00 back in August of 2022. ********** does not purchase debt or sell debt. All accounts are assigned by the original creditor(s). We have contracts with our clients, not the tenants that they place for collections on outstanding balances owed.

  We have made numerous attempts to reach this consumer and speak to them since receiving the file with no success. Attached to this response is the file submitted by our client for this person. I will also mail a copy to the address provided in this complaint. The account has now been marked as disputed since as of today's receipt of this complaint and the account will report as a disputed matter going forward but it will not be removed unless our client request it be closed or if it is discharged in a bankruptcy filing.

  If this person would like to contact our office to discuss the account, any of our staff members will be happy to assist. Our office number is ************ and we are open 8am to 5pm CST daily.

  Customer Answer

  Date: 09/06/2023

  Complaint: 20559736
  

  
  I am rejecting this response because I fulfilled my 1-year lease term dated 05/2020 - 05/2021 (which was uploaded by Absolute Recovery Service of which I DO NOT have a contract with) into the BBB portal that shows all payments made for the 12-month time period of the lease attached). I did NOT enter into another year lease term at any time after 05/31/2021. In addition, the lack of the communication portal from myself to the original creditor *************************** where I gave adequate information on me leaving the residence at the end of the lease and within a 30 days' notice required. (I am not able to log in the system anymore but have the electronic alert from my email where communication was being updated inviting me to log in). The company (***************************) shows to charge erroneous fees on 06/01/2021 for "rent" which eludes that there is an additional lease term signed which was NOT! In addition, the absence of a written, itemized list of the charges for damages into which why the security deposit ($1350) was withheld within 60 days of the time I vacated also was not provided which is a direct violation of my tenant rights per the ***************** (the state of residence at the time). The forwarding address was also listed on the communication to notice of vacate in which notice was NEVER sent. I am demanding that this be removed from my credit report as they are in violation of my FCRA rights for reporting inaccurate information. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/06/2023

  I am rejecting this response because I fulfilled 12 months of the 24 months lease term (05/2020 05/2021)which was uploaded and ledger payments to match.
  In the absence of the tenant portal communication log where I communicated my termination of said lease effective 05/31/2021 due to a legal family emergency out of state as well as a forwarding address for future communication.
  Premier Properties of ***** charged the 2nd year lease term as of 06/01/2021 in the amount of $1100 as well as a late fee of $110 on 06/06/2021 knowing the property was vacated.
  Premier Properties also never provided the tenant with an itemized list of the charges for said damages in the sum of $3110 charged to the ledger on 07/29/2021 within 60 days of the original notice of tenants vacating and withheld the $1350 security deposit which is a direct violation of Tenants rights in the *****************.
  With that being said, both Premier Properties of ***** and their reporting agency of Absolute Recovery Service are in direct violation of my FCRA rights by reporting inaccurate information.