Reviews
This profile includes reviews for American Home Shield's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8,673 Customer Reviews
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Review frommeredith h
Date: 06/18/2025
1 starmeredith h
Date: 06/18/2025
This company is terrible I have made several request and everytime I have a contractor come by they tell me I need a whole new system and that it won't be covered by the warranty. I get a second independant opinion and am told something different. Also I made a request for a pool light and the contractor called me told him the problem and instead of being transparent about the fact the warranty doesn't cover pool lights they send a technician out just to tell me that in person. So AHS got their $100 buck to send someone out to do work they don't even cover.
American Home Shield
Date: 06/23/2025
Hello ********, American Home Shield offers some of the most competitive and comprehensive coverage on the market. Whilst we do cover quite a bit, there are some ************************ to your coverage. Kind regards, American Home ShieldReview fromNaresh R
Date: 06/17/2025
1 starNaresh R
Date: 06/17/2025
No stars given. I have reached out to them fix the issues with my dryer and no action has been taken over 10 days such a horrible service. I called them multiple times but still no action.American Home Shield
Date: 06/19/2025
Hello Naresh,Thank you for reaching out to us on this platform. I apologize for the delay in diagnosing your dryer. Please know that were here for you whenever you need assistance in the future.Warm regards,American Home ShieldReview fromTAMMI S
Date: 06/17/2025
1 starTAMMI S
Date: 06/17/2025
This company is horrible and a scam. My claim was partially approved one day then fully denied the next day. All of the representatives I spoke with simply read a script instead of answering my question. I was transferred to the "escalation" department and the call was conveniently disconnected two times. When I did speak to someone I was told the partially approved status was probably a mistake and I would receive a call back from a supervisor. I have not received a call back. Any amount of money paid for a AHS policy is too much.American Home Shield
Date: 06/19/2025
We greatly appreciate your feedback, *****. Your feedback will ensure a better experience next time. Thanks again!Sincerely,American Home ShieldReview fromKayla R
Date: 06/17/2025
1 starKayla R
Date: 06/17/2025
I have had a claim with AHS open since 4/17/25. They have confirmed with the original tech 6 weeks ago that he did not have the equipment to fix the drain and they were to get approval from a supervisor to allow another plumber to come to my house and was told I would get a call the next day. Received an email asking if my issue was resolved to which I responded again that it was not fixed. This *** also said she had to call the tech to confirm and she would call me the next day. Another three weeks later and I am currently on hold while they reach out to the tech again to confirm that he couldnt complete the job. This is horrible customer **********************.American Home Shield
Date: 06/18/2025
Dear ***** I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to offer my assistance. Feel free to email us with your contract number and review attached to ************************************** so we can investigate this further. Kind regards, American Home ShieldReview fromBeth T
Date: 06/17/2025
1 starBeth T
Date: 06/17/2025
I'm a realtor and I will NEVER recommend AHS to a client again. I helped a client purchase a $1,000+ policy for their home. When I went to help my client, who lives across the country get the locks changed, the Truckee CA AHS team were useless. First, the locksmiths they told me they used did not return my calls. When they finally found a locksmith who would work with me, he was two weeks out, and then canceled an hour before my appointment because his truck broke down. They finally allowed me to use a local locksmith, and told me to send in my invoice to be reimbursed. It's now been 9 months with multiple follow up calls, emails and escalations to managers, and now nobody even responds to my emails. DO NOT USE THIS COMPANY, they are a scam, and recommending that has cost me personally close to $400.American Home Shield
Date: 06/18/2025
Dear ****,I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing. Please contact me at ************************************** with the review attached so we can investigate this further. Kind regards, American Home ShieldReview fromG. S.
Date: 06/16/2025
1 starG. S.
Date: 06/16/2025
Hot water heater broke and they called the installation a modification which happened to be excluded. We had to pay $925. It was a regular installation. Is total rip off since we already paid that much for an annual plan. We didn't need a service for that kind of a bill. This company is a total rip off after twenty years of using someone else. Do your homework and pick anybody else.American Home Shield
Date: 06/18/2025
Hi ****, Thank you for reaching out to us through this platform. I sincerely apologize for any miscommunication regarding the installation of your water heater and the associated non-covered costs. We truly value your understanding and want you to know that we're here to support you with any future needs. Please dont hesitate to reach out if theres anything else we can assist you with.Warm regards,American Home ShieldG. S.
Date: 06/23/2025
Though contract clearly states, modifications are excluded, the install was NOT a modification; we are not stupid. It was a basic install, calling it a modification was a trick to get us to pay more money. My husband is a retired plumber and we were right there. A different home warranty did our other house years back, it was 100% covered. The way AHS does business, they're basically saying it's impossible to install a water heater without a *************** you may as well just pay for it yourself.Cause they won't cover it.Review fromRobert K
Date: 06/16/2025
1 starRobert K
Date: 06/16/2025
Can get better coverage without them Our repair without them was around $6k They have a deal with a local company that would normally do the same repair for $10k, but "because we are AHS members" we can get it for $6k. Since it is the same price and the other company was more upfront, we went with them. They also charge for cancellation fees and to even get there you have to call numbers/be transferred/listen to deals about keeping their business that still does very little. Disappointing and gross company to work with. Don't waste your money with them, they literally added no value.American Home Shield
Date: 06/18/2025
Hello ******,Thank you for reaching out to us through this platform. Were truly sorry to hear that your experience did not meet your expectations. At American Home Shield, our mission is to make homeownership easier and more worry-free, and I regret that we fell short in your case. While we understand that an apology cannot change the outcome, please know it is offered with genuine sincerity. We appreciate your feedback and the opportunity to improve. Kind regards, American Home ShieldReview fromGeorge R
Date: 06/16/2025
2 starsGeorge R
Date: 06/16/2025
This company is slow to settle claims so be prepared to be with your working appliance for weeks. Secondly I ran into a claim denied because they claimed abuse. A five year old ice and water dispenser failed due to plastic fatigue of the dispenser paddle. Nothing about the condition of the refrigerator or the dispenser showed signs of abuse. My elderly wife and myself just use it normally until it eventually gave out. If you can afford to self insure your appliances I recommend that path over purchasing AHS coverage.American Home Shield
Date: 06/18/2025
Dear ******,Thank you for visiting our site. We sincerely apologize if the service you received did not meet your expectations. At American Home Shield, it is never our intention to leave our customers without essential home systems for extended periods. We understand how important these services are to your comfort and peace of mind, and we regret any inconvenience this may have caused. Kind regards, The American Home Shield TeamReview fromNatasha S
Date: 06/16/2025
1 starNatasha S
Date: 06/16/2025
From May 14th when I first contacted your company until June 11th when I gave up and Purchased the refrigerator myself, it has been very exhausting and frustrating dealing with your company! I called to get reimbursed for the refrigerator and give me a refund on my membership (purchased almost 3 months ago) They were going to get back to me on the refund and would check into a lesser amount for what I had paid for the refrigerator. I kept calling but apparently there will be nothing forthcoming from them. HORRIBLE CUSTOMER ********************** AND EXPERIENCE!!!American Home Shield
Date: 06/17/2025
Hello *******, Thank you for reaching out to us through this platform. According to our records, the necessary repairs to your refrigerator have been completed. If you're still experiencing any issues, please don't hesitate to contact our customer ********************** team at ************. We're here to ********* regards,American Home ShieldReview fromL. C.
Date: 06/16/2025
1 starL. C.
Date: 06/16/2025
I reside in the state of ******. Purchased American Home Shield, *********, ** for residence. They refused to repair washer, so I cancelled my service in February 2025. I have made numerous call for the refund they stated is left on my account through July 2025, in the amount of $83. I have been calling since February 2025 and have not received my refund. All customer *********************** representatives, stated they were sending a check in the amount of $83.00. Today is June 16, 2025, and I haven't received the refund for the balance of my warranty purchased in July 2024 through July 2025.American Home Shield
Date: 06/17/2025
Thank you for taking the time to share your experience regarding your washer, it will ensue a better experience next time.Many Thanks,American Home ShieldL. C.
Date: 06/23/2025
American Home Shield has not addressed the needs of the refund that is owed to me. I would like my refund in the amount of $83.00 sent to me as soon as possible. Thanks. ****** ******, cell ************
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