Reviews
This profile includes reviews for American Home Shield's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8,665 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAlecia A
Date: 06/13/2025
1 starAlecia A
Date: 06/13/2025
I advise that you DO NOT trust American Home Shield (AHS) Our water heater stopped working 13 days ago and it still is not repaired. It has been 13 days of cold showers because AHS contracts with incompetent plumbers. AHS will not let you choose a contractor. The first contractor assigned never followed through after waiting 10 days! AHS then assigned a second ******** When I look up both plumbers' reviews they are horrible! Please take due diligence to research which warranty companies automatically allow you to choose your own contractor. It's been 13 days with cold water showers and still don't know when it will be repaired. Unacceptable! Please beware of American Home! Shield!
American Home Shield
Date: 06/16/2025
Hello *. *******, Thank you for your feedback regarding your water heater. Our records indicate that the repair has been completed. Please dont hesitate to reach out if theres anything more we can assist you with. We appreciate your understanding and the opportunity to serve you.Warm regards,American Home ShieldReview fromJada L
Date: 06/13/2025
1 starJada L
Date: 06/13/2025
I wish I didn't have to give them a star. They are horrible with canceling memberships. I called to cancel my membership back in February and they continued to charge me. They told me they would listen to the recorded call and contact me. They never did. I contacted them again in hopes of speaking to a manager and the representative told me they don't have the authority to transfer me to a manager and decided to refund me for one month only. I am not pleased with this company and I don't plan to ever do business with them in the future.American Home Shield
Date: 06/16/2025
Thank you **** for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet expectations. We're truly sorry to hear about your decision to cancel your warranty coverage. Please know that your concerns have been heard and are being formally submitted on your behalf. Your input is invaluable in helping us improve our service. Kind regards, American Home ShieldReview fromV. F.
Date: 06/13/2025
1 starV. F.
Date: 06/13/2025
Absolutely maddening to deal with this company. SIX service calls were cancelled because they couldn't find a service technician for a geothermal unit and kept scheduling with a regular ************* despite me trying to educate them at every call the difference between a geothermal unit and an HVAC unit). I ended up paying for this out of pocket outside of my contract, but American Home Shield still billed me the service call fee for one of the six requests. (No one ever came out EVER and every service was cancelled well in advance!) When I asked for a refund, multiple people claimed that I was not billed. (It was listed on my credit card statement plain as day!) They now won't schedule a service appointment for a different appliance because they want me to pay the $125.00 that my credit card company charged back to them - all because they wouldn't fix their accounting error to begin with.American Home Shield
Date: 06/16/2025
Hello ******, Thank you for your feedback. Im sorry we werent able to locate a company to service your geothermal system at this time. Ill be reaching out via the email address we have on file, and I look forward to speaking with you soon. Best regards,American Home ShieldV. F.
Date: 06/23/2025
UPDATE: As of June 23, 2025, American Home Shield still has not cleared the $125 service fee from my account. ********************** will not allow me to schedule a valid service on a different appliance due to AHS's negligence in clearing AHS's fraudulent billing for services NEVER provided. Yet AHS has no problem continuing to bill me the monthly contract fee for services is has not and refuses to provide.Review fromMariah W
Date: 06/13/2025
1 starMariah W
Date: 06/13/2025
This company is horrible weve dealt with them in the past they didnt want to approve our pool pump and salt cell a few years ago, gave us the run around for MONTHS and it finally got approved but not without some pulling and tugging.This time around they dont want to replace the salt cell again (keep in mind theyve replaced it before) we have the highest platinum package pay $100 a month for them to tell me salt cell isnt included in the highest packet. Mind you at this point they sent someone to come out for a second opinion apparently KNOWING the salt cell wasnt covered ALL OF A SUDDEN. They are a pointless home insurance company to have they have too many complaints to still operate the way they do and they dont cover ANYTHING, I hope this company gets looked into at this point its highway robbery.Signed an ANGRY CUSTOMERAmerican Home Shield
Date: 06/16/2025
Dear ******* Your review is concerning to me, and I'd like to know more about it. Please contact me at ****************************************************** so I can investigate this further. Kind regards, American Home ShieldReview fromJeanette W
Date: 06/13/2025
1 starJeanette W
Date: 06/13/2025
AHS raised my monthly rate by $19.99 on the fourth of June and I called on that same day to cancel my service and they said they would in 24 hours. I waited 72 hours & no refund. I called two more times including today, 6/13/25 and they said there was nothing showing for a refund and that the escalating team would be calling me. Still no refund as of this day 6/13/25! Scammers !!!American Home Shield
Date: 06/16/2025
Thank you ******** for bringing this to our attention. We apologize for the difficulties you experienced and regret losing you as a customer. Please know that your concerns have been heard and are being formally submitted on your behalf. Kind regards, American Home ShieldReview fromRobert O
Date: 06/12/2025
1 starRobert O
Date: 06/12/2025
Called for an AC repair. ******** heating and air from ********* were dispatched. The technician determined that a new switch board or AC unit was needed. I was called 30 minutes later by a secretary stating that I needed to pay $450 for coolant when the technician never even looked at the unit. I called American Home Shield to share the incident and they agree to contact and send a different company. 5 days passed and no one contacted me. I called back and they said they would send someone. 10 days passed and nothing. I called back and the stated that they "could not find a vendor". Additionally, not a single person that assisted me spoke proper English and they were extremely difficultly to understand. I cancelled by contract with them. Worst service ever. I was placed on hold at least 5 times during the process and each call. DO NOT USE THIS COMPANY. There is nothing American about them.American Home Shield
Date: 06/16/2025
******, thanks for sharing your feedback with us. We apologize for your less than satisfactory experience with us. We are saddened by your decision to cancel the warranty coverage with us. Kind regards, American Home ShieldReview fromMargarita T
Date: 06/12/2025
1 starMargarita T
Date: 06/12/2025
They left my mom of 80 years old without air conditioning for over 2 weeks and then said they needed A third opinion I called the company that wanted to sent out and they said they wouldn't be out there for another week so that would be 3 weeks in 110 my mom had no air conditioning she is disabled sleeps in a recliner so she can not go to a hotel And we had to come out with over $8000 and they didn't care.American Home Shield
Date: 06/16/2025
Thank you, *********, for reaching out to us through this platform. We sincerely apologize for not meeting your expectations. It is never our intention to leave our customers without essential home systems for extended periods. We regret that your experience did not reflect the level of service we strive to provide. Please know that your feedback has been submitted on your behalf. Kind regards, American Home ShieldReview fromChristine _
Date: 06/12/2025
1 starChristine _
Date: 06/12/2025
Utter disappointment from the start. We have spent over $900 on the last 12 months with AHS via our contract and their service fees to have issues go unrepaired. We lost all water to our home when our well pump went out and 7 months later we are being told it was not due to normal ware and tear HOWEVER the contracted specialist wrote the pump needed further inspection!!! Their representatives lie, they hang up on people and dont follow through with their own contract. We lost more money than they saved us. Which a shame, such a scam.American Home Shield
Date: 06/16/2025
Hello *********, thank you for reaching out on this site. We are sorry to hear that we have not met your expectation. Our goal is to take the hassle out of homeownership and I apologize that has not happen. An email will be coming directly to you for additional assistance with resolution. Kind regards, American Home ShieldReview fromDonna W
Date: 06/12/2025
1 starDonna W
Date: 06/12/2025
Poor service and ****** and dime you once they arrive. The deductible has become the show up fee and then there are charges at the door. My AC repair cost me my co-pay and then a fee to perform the service once they arrived. My wait time to ask about this to customer ********************** was over 20 minutes. This company is disgusting. Every time something is needing to be fixed, the stress and hassle of dealing with their poor customer ********************** and then their poor service representatives makes this something that is more of a scheme than a real warranty service. Unless you feel like going back and forth about issues for months, you should just find another company or pay out of pocket when something is really wrong. The amount of times this has happened over the years I am with them really makes me question my sanity for keeping them. Run. Run far away. They are not worth the price or the poor work performed if and when they do show upAmerican Home Shield
Date: 06/13/2025
Hi *****, I sincerely apologize for the delay in addressing your air conditionerespecially with this heat. Our goal is always to make things easier for you, and it looks like we may have fallen short this time. Thank you so much for your patience and understanding. We're on it and committed to getting things back on track for you.Warm regards,American Home ShieldReview fromDeepak A
Date: 06/12/2025
1 starDeepak A
Date: 06/12/2025
I have been paying them for a year and needed the service for the first time when i realized that its a worst company to deal with. First excuse was that my roof isn't covered, although it very well mentions in the contract that it is covered. The first *** i spoke to, said it's not covered, the next *** said its covered, the third *** said, its not covered. Seriously? I was then told that they would give me a call back after confirming and never called back. I am now going to dispute all my charges with my credit card to get my money back.American Home Shield
Date: 06/13/2025
Hello ******* Thank you for your feedback. I apologize for any miscommunication regarding our coverage. If you have any questions or need further assistance, please dont hesitate to contact our customer ********************** team at ************. We appreciate your ****************** regards,American Home Shield
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.