Reviews

This profile includes reviews for American Home Shield's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Home Shield has 5 locations, listed below.

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  American Home Shield

  3400 Players Club Pkwy Ste 300 Memphis, TN 38125-1731

  
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  American Home Shield Corporation

  1051 N Kirk Rd Batavia, IL 60510

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  American Home Shield

  Macon, GA 31210

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  Home Security of America

  Unlisted Milwaukee, WI 53201

  
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  Home Security of America, Inc.

  PO Box 650993 Dallas, TX 75265

Review Details

• Review fromKim S

  Date: 07/22/2022

  1 star
  Dont use American Home Shield! I was a customer for years but when I finally had a problem they were awful to work with. My furnace/ hot water heater broke and it took them 12 days to finally admit they couldnt find anyone to look at it which is part of what we pay for, so I had to find my own service repair person. I ended up needing a new furnace which was over ***** dollars. AHS covered only *******. Make sure you read your contract fully, the *** they will ever pay out is $1500. Then it took me three weeks to get the payment.The customer ********************** is horrible, no one can help you with anything. I spent hours on the phone fighting for my authorization to get my own service repair person since I had no hot water for over 12 days then hours again fighting for my payment.Then when I went to cancel they charged me $67 saying my contract doesnt end until November. I had been a customer for over four years. You can cancel anytime they tell you but just know the contract renews yearly and you will be charged to cancel. Do not use this company!!

• Review fromWilliam R

  Date: 07/22/2022

  5 stars
  American Home Shield was responsive. The technician assigned to me was responsive as well and was here two days after I filed my claim with American Home Shield. For only $100.00, I had a higher efficiency Garbage Disposal installed. Just for the heck of it, I called one of the plumbing companies who advertise on TV for an estimate. It would have cost me $129.00 for the service call and depending upon the Garbage Disposal (anywhere from $399.00 to ******) and I would have to wait 4 days unless I wanted to pay an extra fee of ****** for an emergency fee to have a plumber come to put the Garbage Disposal in the next day. American Home Shield saved me a bundle of money. I am a HAPPY CAMPER! Thank You American Home Shield!

• Review fromMichael B

  Date: 07/22/2022

  1 star
  Terrible service and watch out! After a claim that the service provider did not show up to, I called to cancel my policy.They charged me $55.00 to cancel the policy, that's right.They charged me $100 up front for service charge- up front, and I didn't hear from the technician. After 3 days, I called someone to make the repair.I had their contract for 7 months and the one time I use them they don't perform.When I called to cancel, I had to speak to 3 different people that offered discount plans for 3 months to try to keep me. It was a war of patience.Don't use this company. Period !

• Review fromYasmeen K.

  Date: 07/22/2022

  1 star
  A service call was made for a repairs of an air conditioner was mad on April 7th 2022 technician arrived ordered parts blower condenser for the unit. Parts arrived after 2 weeks later ( two weeks without air conditioning in the home) technician arrived repairs completed. Same unit July 7th broke down called for repairs no technician was available to do a service call till 11th, the house was like on fire temperature of over 90o the technician arrived on the 11th at 5pm and advised that the compressor is bad and have to replace the unit. Till this day 22 of July no repairs have been provided and all the answer we get is parts have been ordered. ( nothing we can they can do)I have an 84 years old mother living there and currently with the heat wave the temperature in the house is over 105o and they do not care, when you call them they simply say parts are ordered estimated time of arrival is on the 26th ( estimated) and then we will let you know when the technician is going to be there.We ask to talk to supervisor ( supervisor not available will call you back) supervisor called back same reply can not help you sir. ******* time I called same reply asked for supervisor and they refused to transfer my call saying I have already talked with supervisor.It is sad that the **************** allows such companies to conduct business who dont care about seniors and do not have qualified staff to attend to your complaints. Wen you call to file a complaint they say they do not have a department that handles complaints, till the matter serious for any one to be involved other then they answering the calls and handles general matters.Today I have called local TV 2acton news to provide them with all the recording which I have and take the interview of an 84 year old as to how she has suffered being a customer of this company. Stay tuned.

• Review fromnasser m

  Date: 07/22/2022

  1 star
  After we bought our house on December 2020 , we bought American home shield to protect our appliances . we claimed three different request for repairs. Each time you request for a service you pay $75.00 out of pocket. First time it was garbage disposal , the contractor come and repaired it. second time was a shower problem, which still is broken after we paid $150.00 for two service calls for same problem, the contractor wanted $650.00 out of pocket to repair it. We thought that was over charging. third time we had AC problem and the contractor comes and wanted to charge us $6500.00 to replace it and American home shield took over a month to decide if they were going to repair or replace it. our house was over 85 degree even we bought a portable AC for our bedroom. After numerous calls for this problem, we were told you can replace it and get a repair cost deducted from your ****. so we hired another contractor and paid him $5000.00 to replace our out door unit. for three weeks i have been calling to American home Shield and finally today they said my claim was denied. why would we have home Warranty with American Home Shields ? Maybe we should call them Foreigner Home shield. we are suggesting to research your home warranty company before you buy it .

• Review fromRuthie H

  Date: 07/22/2022

  1 star
  After being with AHS for 10 years. I am very disappointed with the service that I am getting this year. I initially put in for a service request for my AC on 7/9/2022. I didn't hear from AHS so I called them back on Tuesday 7/12/2022 keep in mind they took the $125 for a service request and the monthly fee's of $45.99.from my account. On Tuesday, the customer ********************** rep said that they had no contractors available. However she respectfully said that I could use an outside vendor and give me a verbal list 20 vendor not to use. I found two vendors the both had the same answer that my AC unit was shot to h*** and back. I contacted AHS for an update on the estimate they receive on 7/14/2022 and 7/15/2022. I called AHS they informed me that they were waiting on one of there tech to send them out. In the mean time I had to purchase two window AC one for $489.00 and the other for $264.00. I do have a special needs child his body over heat from being to hot he also has seizures. I informed AHS of this on 7/12/2022. As of 7/22/2022 I have hard nothing from AHS even after requesting a supervisor.

• Review fromJonathan M

  Date: 07/22/2022

  1 star
  American Home Shield has horrible customer **********************. My family has been wanting almost a month for a fridge part I could get in a day. None of there departments communicate and they all give you the run around. Horrible Horrible Horrble customer **********************!!!!!!!

• Review fromDeanna K.

  Date: 07/22/2022

  1 star
  Do not contract with American Homeshield, you get **** poor service or no service. I paid my $100 service charge for the repairman to come out, only to find out that they did not have the proper replacement and I would have to wait at least 6 months for a REFURBISHED replacement to become available. I pay monthly and I have to pay a service fee, then I get a notification that they cannot repair or replace the product due to not being normal wear and tear. By the time you make monthly payments, you could have purchased a brand new replacement, time and again. I had to pay out of pocket over $350, that doesn't include the $100 service fee.

• Review fromSherri C.

  Date: 07/22/2022

  1 star
  This is the worse customer ********************** I ever experienced. They told me weeks ago someone would contact me about my plumbing issue and they havent . They could have given me a courtesy call to let me know status update. They keep telling they cant find someone to assist with my plumbing issue ? PLUMBING my advice is never order this service. They never intended on providing me with service in the event I needed a repair covered under my plan.

• Review fromVanessa S

  Date: 07/22/2022

  1 star
  AHS appears to be a Farud and a Scam. 38 days from date of request and still no diagnosis from the contractor. AHS still giving me the run around and empty promises to have my issue resolved. AHS will not allow you to speak with a supervisor, nor will they send another contractor. Called the Headquarters and only got the same recording. Today I called AHS because the representative once again promised to stay on top of getting the diagnosis and escalating it up to get an answer, only to learn that AHS is still waiting on the diagnosis from the contractor, and they asked that I give it another 24 to 48 hours. The temperature in my home is currently 91 degrees. After 30 days, when will AHS realize the contractor, they selected to come to my home has no intentions of sending them a diagnosis. However, this same contractor has called me four times with a cost of $4,290.00 to replace the coil and outside unit. And, how they have a credit company that will be able to finance this for me. This whole experience sounds like a scam. I just need my air conditioner replaced or repaired. Honor your contract American Home Shield!