Reviews

This profile includes reviews for American Home Shield's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Home Shield has 5 locations, listed below.

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  American Home Shield

  3400 Players Club Pkwy Ste 300 Memphis, TN 38125-1731

  
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  American Home Shield Corporation

  1051 N Kirk Rd Batavia, IL 60510

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  Home Security of America, Inc.

  PO Box 650993 Dallas, TX 75265

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  Home Security of America

  Unlisted Milwaukee, WI 53201

  
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  American Home Shield

  Macon, GA 31210

Review Details

• Review fromMorris R

  Date: 07/22/2022

  1 star
  American Home Shield has partnered with American Home Shield ProConnect and this partnership is a SCAM!!!! Our contract was not honored and we were charged WAY more than we should have according to our contract. The technician came out 4 times and still did not fix our ice maker, in fact he screwed up our freezer as well. We called out another repair company that tried to fix it but it was too badly damaged so we are having to purchase a new refrigerator / freezer due to their negligence and inability to do a simple repair to an ice maker.

• Review fromGeraldine W

  Date: 07/22/2022

  4 stars
  I have used their service for about 3 years now and I have an older home. Everything goes wrong FRIG break down, Whirlpool Tub's switch, stopped functioning, Ceiling Fan went out. I called AHS. they replaced the FRIDGE, replaced the Ceiling Fan and fixed the Tub. I had to call them about my Garage Door Opener, that was just too old, they brought me out a new one. If you have issues with their 3rd party Contractors, just be persistent with them about it when you're not satisfied with them, and they will find you someone else, so I really can't complain about the service. 4 stars AHS.

• Review fromClarence C

  Date: 07/22/2022

  5 stars
  I love AHS they have saved us Money in the past two years

• Review fromMJ H

  Date: 07/22/2022

  5 stars
  Did not have good service with another company. Giving AHS a try after several friends and family had good service experience and reviews. Customer ********************** during purchase has been great.

• Review fromRobert F

  Date: 07/22/2022

  1 star
  Horrible Customer **********************. A/C not working since a month ago. After AHS sent a technician, who advised them that the air handler in the ceiling was no leaking refrigerant. AHS has ordered two wrong air handlers, like 15 phone calls with their customer **********************, same old explanations that the service technician company supplied them with wrong air handler information. Two days ago, AHS gave me call to tell me that they would have to locate an air handler and it could take approximately 8 weeks. They gave an option to allow them to locate the part or we can accept a Cash in Lieu offer. I was told they would get back to me in ***** hours and those hours have came and left. I called them today and a representative told me it can take up 2 weeks to obtain an offer because that department has many offer requests via email ahead of our request. Unbelievable service. Very dissatisfied customer of **********************.

• Review fromDiane T.

  Date: 07/22/2022

  1 star

  Diane T.

  Date: 07/22/2022

  They refused to pay for the washer we qualified for

  Diane T.

  Date: 07/22/2022

  Our washer was not repairable and they have not received our replacement or monies even though it qualifies.. every time we call over 5 times they say they will call back but they do not its been over 3 months Very Very disappointed .. that I am being lied to

• Review fromDk M

  Date: 07/22/2022

  1 star
  Do NOT use! We live in South ***** and we are having a huge heat wave and we have had no A/C for over a month. AHS and the company THEY contracted with kept blaming it on the other. They will not replace units when they should be replaced. Believe me you are wasting your money and if you put the monthly fee in the bank every month, you are better off and can control your own destiny. I called customer ********************** and after a frustrating call with an agent I asked to be connect to a manager and I was told HE HAD NO WAY TO DIRECTLY CONNECT ME WITH A MANAGER! Seriously? If it is true - that underscores that the company is not about its customers. Worse yet, it was probably a lie.

• Review fromDennis M

  Date: 07/21/2022

  5 stars
  Appointment set up quickly, technician on time and very professional and personable.

• Review fromDylcia J. C

  Date: 07/21/2022

  5 stars
  The vendor they chose was great. Timely, professional and efficient.

• Review fromBRANDY R.

  Date: 07/21/2022

  1 star
  4/16/22 I submitted a service ticket online with American Home Shield. They assigned a contractor with ***** that never showed up but reported that they did and no one was home. False. Not their fault, but ok. I asked for a different company. They assigned ****** on 4/19, they arrived 4/22 & ordered gear ***************** set for washer. ****** arrived 5/2 with new parts, installed, defective gearcase squealed worse than old one, leaked oil on motor. ****** reordered gearcase & new motor. 5/11 ****** arrived with new ***************** Gearcase squealed immediately, reordered gearcase. 5/17 installed new gearcase. Squealed. ****** got gearcase from new batch, diff lot, still squealing. 5/23 new gear case. Squeal. 6/3 new gearcase. Squeal. 6/14 new gearcase. Squeal. 6/16 seasoned technicians w/****** spoke to AHS & recommended new washer since no quality parts manufactured. Denied by AHS, they demanded 2nd opinion. They claim no supervisors available. 2nd opinion with ******** scheduled by AHS, AHS didn't tell me until I called to talk to mgr. No mgr available, only Savergy? ******** wont do 2nd opinion due to service contact overlap. AHS ignore info that ******** wont do 2nd opinion, even tho I confirmed with ********. No word from AHS after week. No one there seemed to be concerned. Cancelled policy. No refund, no apology, all lies, only repeat emails, calls, texts to "get me back". Worst experience ever. With them since 2016. Paid almost $90 monthly. Stay away from AHS!!