Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was measured for a custom suit in September of 2024. I paid the deposit on the day of measuring. I then paid the remaining balance a week later. The suit was to be delivered for a fitting within 7-8 weeks. By January of 2025 there was still no suit despite multiple promises. The last week of January I requested a refund and was promised one. I finally received $400 as a partial refund on May 12th. I am still awaiting the remainder of my refund. There have been multiple promises made with dates and times along the way. The owner of the business has lied on more than one occasion about product or repayment.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fitted for and ordered a suit on August 22, 2024. It was promised to be in by the end of September. I needed it for a series of events where I was a featured speaker. I was told twice in September that it was out for delivery. It never came. The second week of October I asked for and was promised a full refund. I have had numerous excuses, most of which were not believable - his system to refund credit cards (my payment was a debit card) was down, fixed but with bugs, waiting for the supplier to respond, more about the credit machine, "getting a new machine - should be a few days", pictures of the new machine but no refund, "I will write you a check on Friday" - no check, no answers to calls and texts. I paid him in full with the original order. He never delivered any of the merchandise. He has stopped communicating. It has been 4 months. I just want my refund.

  Business Response

  Date: 01/17/2025

  We will resolve this matter with ***** by this Wednesday - at the latest. He will receive a full refund. We apologize for things going *****.

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22630336
  
  I am rejecting this response because:

  This is the forth time that Mr. ***** has promised to issue a refund, and once again, has failed to do so. No refund was issued by the date he stated in his response. Please consider this an open issue that has not been resolved. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/21/2025

  I'll have ***** stop by the store net Friday and pick up a cash refund. I totally understand his position and I would have the same approach. I appreciate his ***** along the way. He will receive a refund and also I will make amends.

  Customer Answer

  Date: 03/05/2025

  The business owner did NOT make a good faith effort to close the issue. He assured the BBB that he would have me come by to pick up my refund the following Friday. This is the 3rd time he promised to do that. I texted him to see when I should come by. No response (as usual). He did not contact me, and did NOT have me come by to give me my refund. He has lied about this every single time, and it has gone on for months. My complaint should stand. It is not resolved. No refund has been given. 

  ***** *******

  Customer Answer

  Date: 03/05/2025

   
  Date Sent: 3/5/2025 8:36:41 AM
  

  The business owner did NOT make a good faith effort to close the issue. He assured the BBB that he would have me come by to pick up my refund the following Friday. This is the 3rd time he promised to do that. I texted him to see when I should come by. No response (as usual). He did not contact me, and did NOT have me come by to give me my refund. He has lied about this every single time, and it has gone on for months. My complaint should stand. It is not resolved. No refund has been given. 

  ***** *******

  Customer Answer

  Date: 03/05/2025

   
  Date Sent: 3/5/2025 8:36:41 AM
  

  The business owner did NOT make a good faith effort to close the issue. He assured the BBB that he would have me come by to pick up my refund the following Friday. This is the 3rd time he promised to do that. I texted him to see when I should come by. No response (as usual). He did not contact me, and did NOT have me come by to give me my refund. He has lied about this every single time, and it has gone on for months. My complaint should stand. It is not resolved. No refund has been given. 

  ***** *******

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a custom suit from L.R. Clothier on 5/11/24 and I paid ***** ***** the full amount of $1380.66 at that time. *****' hand-written comments at the bottom of the receipt say, "delivery 6 weeks from proof approval", which was completed on June 28th via email. On 8/22/24, I text ***** to check in on the process. ***** text back, "You can come in Sept 7th and try your suit on." He cancelled that appt. A new appt was set for 9/14...he cancelled that appt. A new appt. was set for 9/21...he cancelled that appt. He sent me a screenshot of a DHL tracking page that showed a delivery date of 9/23. A new appt. was set for 10/5 (2 weeks later)...he cancelled that appt. A new appt. was set for 10/12...he did not cancel that appt. Instead, I showed up to the store and he told me he did not have my suit. At that point, I told him that I either need to have my suit in my hands by 10/18, or i expect to have a full refund at that time. ***** did not have my suit on 10/18, and he did not issue a refund. I left a voicemail and sent a text for him to call. His text response said, "Hello sir. **** you in around 6. I'm back in ******* shortly"...he never called. On Sat, he said he would call at 2 or 3...he never called. On 10/21, I told him I needed a full refund by the close of the business day or I would file a complaint with BBB. On 10/21 we spoke on the phone and ***** agreed to issue a full refund. On 10/23, he text "Your refund is being issued. I'll text you the screenshot from the system." No refund was ever issued. On 11/7, he text "If it doesn't show back on your card by tomorrow, I'll just send to you via Zelle". He did not. On 11/8, he called to say he would pay me by cashier's check. I contacted him every day of the next week...no check. He now wants me to wait until Wed. That would be 29 days after he told me he would refund my money. There is no legitimate reason why a business would have to wait 29 days to refund a customer. 8 ******************** complaints mirror my experience.

  Customer Answer

  Date: 11/26/2024

  On Saturday, 11/23, ***** text me the following: "Hey ***. I will meet you Tuesday with cashier's check. Then you can let BBB know it's resolved. I totally understand." I text ***** back and told him I would be available all day on Tuesday to meet him whenever and wherever he wanted. 

  On Tuesday, 11/26, I text ***** the following at 9:30 AM: "Please tell me when you will have the cashier's check so I can coordinate a time to pick it up." At 10:42 AM, ***** text back and said, "Hey ***, good morning. I had to pull some money down. That will take a couple days. We can meet this weekend instead of today."

  This is a continuation of the same pattern ***** has shown throughout this entire process. He will promise that he will do something in a few days, but when that day comes, he always has an excuse for why he cannot deliver on his promise. At the same time, he will make a new promise, but he will say he needs more time to deliver on his new promise. 

  For example, from 10/23 - 11/8, ***** promised several times that he had issued a refund and it should be showing on my credit card balance in a few days. Then, from 11/8 - 11/15, ***** said that his point of sale system had been broken for that whole time, so he was going to issue a cashier's check. Then, on 11/16 he said his new point of sale system was being delivered on Wed, 11/20, but never issued a refund. Then, on 11/23, he switched back to saying he was going to issue a cashier's check again.

  It has now been 5 weeks since he said he would issue a refund. It is impossible to believe that a business is incapable of issuing a refund in that time frame. Please do not pay attention to the words ***** speaks...pay attention to his actions. This pattern is intentional. It has not only repeated itself in my example, but it is a pattern that other people have experienced and documented in their own BBB complaints.

  Business Response

  Date: 11/28/2024

  This issue is being resolved and will have completion resolution within 1 - 2 business days. We apologize for waiting on the information that was needed to complete the order. We only did that in good faith.

  Thanks

   

  Customer Answer

  Date: 11/28/2024

   
  Complaint: 22569576
  
  I am rejecting this response because:

  ***** has been telling me for 5 weeks that is going to issue me a refund, so I do not believe him when he tells me he will issue a refund within 1-2 business days. He has alternated his excuses between his point of sale system being out of order and being unable to obtain a cashier's check from the bank...using each excuse multiple times a piece, Issuing a refund is a simple transaction for any business. And obtaining a cashier's check from a bank is a very simple process as well. Neither should take more than 1-2 days to complete. There is no legitimate reason why it has taken 5 weeks to get to this point. The only logical explanation is that ***** is intentionally refusing to return my money to me. This is unacceptable. The longer ***** refuses to refund me my money, the more obvious it is that he is keeping money that does not belong to him...on purpose. 

  When ***** references "waiting for information" to complete the order, All required information was provided to ***** in ****. I have proof of that. **** was over 5 months ago.

  To the BBB.....please do not consider this case resolved until you hear from me that I have my money back in my possession. ***** has promised a resolution at least a dozen separate times, and he has broken his promise every single time. You cannot take him at his word. The only consistent thing I can report throughout this entire situation that began on 5/11/24 is that he does not follow through on his promises. 

  
  Sincerely,
  
  *** *******

  Customer Answer

  Date: 12/09/2024

  On 11/28, ***** responded to BBB by saying, "This issue is being resolved and will have completion resolution within 1 - 2 business days. We apologize for waiting on the information that was needed to complete the order. We only did that in good faith."

  It has been 12 days since then and ***** has not refunded my money. On 12/4, ***** text me, "***. I'll be back Monday and will definitely meet to hand you a cashier's check." He sent another text that read, "Guaranteed to wrap up Monday". 

  I told him that I would be available to meet at any time on Monday, and then followed up with a text this morning at 9:16 AM saying, "Please update me with a time frame for when you will have my money today." It is currently 8:06 PM and he has still not responded to my text. 

  It has now been 7 weeks since ***** first told me that he would refund my money. Once again, I ask that the BBB please not close this case out until you hear from me, confirming that I have received a full refund of $1,380.66. 

  
  

  Customer Answer

  Date: 12/14/2024

  Another promise made by *****...another promise broken. On Wednesday, 12/11, ***** text, "Got it handled. I can make sure we meet Friday. I'll call you tomorrow and see what your time looks like." I responded within the hour to say, "Currently, I do not have any meetings on Friday and should be available all day."

  ***** did not call on Thursday, like he promised. He did text on Friday morning at 11:01 and said, "I can meet after 3pm today." I responded 4 minutes later by texting, "Good morning. Before I reschedule my day, please send me a picture of the cashier's check. Once I get that, I can coordinate a time and place with you."

  I have not heard from ***** since then, I text again at 2:19 that Friday..."I get off work at 4:00, so if I need to change my plans for where I need to go after work, I need details by 3:00".

  This is the exact same pattern ***** has shown for the past 5 months, beginning in August. ***** will tell me he will deliver something to me in a few days (either my suit or my refund), and then that day will come and go with little or no communication from *****. He will then follow up a few days later with an excuse of why he did not deliver and then promise it will be taken care of in a few more days...never the next day, by the way. It's always at least a few more days before he would be able to manage to deliver.

  Based on my repeated accounts, as well as the 8 other BBB complaints that I have read, the only possible explanation is that this is an intentional action by ***** to delay refunding my money.  As I have mentioned before, please do not close this case without hearing direclty from me that ***** has issued a full refund of $1,380.66. Do no believe him if he has told you we have an agreement...we do not.

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I had checked this guy out before doing business with him. After looking him up, I found out he has numerous complaints of taking money and not delivering the product. Of course the initial appointment was great. He said all the right things to get me to order and give him my money. I ordered some shirts and was supposed to go pick them up on a specified date. When I went to pick them up he wasnt there. I texted him and he called saying he was at a graduation; even though I had made an appointment to come see him. He said one of my shirt fabrics was on back order. I asked why wasnt the other one shipped and he said he was out of town for a funeral and found out too late to have them ship the 1 shirt by itself. He then contacted me 2 weeks later using the death in the family excuse again and said he would send out my order the following week. I never heard from him. I contacted him 2 weeks later and he responded with another funeral excuse. He contacted me the next week and asked me to give him until the end of the week to get caught up since he was out for anither funeral. I told him I would give him until Friday as he requested and that I was coming In Saturday for my merchandise or my money back. He texted me early Saturday saying he never made it into the shop but I could pick up my order the following week once he returned from ANOTHER funeral. When I told him I was coming in that Saturday he never made mention of not being there nor a funeral. I have asked for a refund on several occasions but he always says he will complete my order in the coming days. In total, it has been over 2 months on an order that was promised in 2 weeks. This guy needs to be shut down. Im taking the list of complaints that are here and that are listed on other platforms to the authorities to show malicious intent.

  Business Response

  Date: 06/22/2024

  **************** was issued a refund. The situation was never any malicious intent. However, **************** had a right to feel as he did. The total was $140, The refund issued was $145 just to cover any cashapp fee that would be met. ************** had been out due to an emergency health issue. The references of service issues were past issues when the business was still reeling from Covid, but **************** wouldn't know that. **************** did receive an apology, a refund and event he opportunity to still pick up the order. This is reflective of going above and beyond to resolve the issue. 

  This matter has been resolved.

   

   

   

  Customer Answer

  Date: 06/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  Little Rock, AR 72211

  
  

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two suits from ********************* (LR Clothier) in November of 2022. At the time, I was told that it would take approximately 6 weeks to complete the order. That was 8 months ago. I have been extremely patient with ************** and his MANY excuses as to why I have not received my suits. I understand that he has experienced some family health issues, and I have been sympathetic and willing to work with him as long as the order was completed. Now he has begun to not even respond to my inquiries. I desire a refund of my $1200 deposit and to sever my relationship with LR Clothier.

  Business Response

  Date: 08/25/2023

  We do ask for forgiveness in this matter with Mr. *************************** will resolve this issue within 7 business days (a refund). There was never any malintent. 
  Unfortunately, we've dealt with a series of life-altering situations. However, we know that we must handle business better.

  
  Here's where we are:
  We've gotten things almost back to 100%.
  This includes adding a new client services manager
  Additional staff
  All past issues with our manufacturers resolved within the next 7 days

  
  Now we're able to do the RELAUNCH for the store.
  Thanks
  L.R. CLOTHIER 
  Management

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fitted for a suit and paid half the cost on the front end .On December 19th 2022 I was told my suit was in I would get a call the next Wednesday to come pick it up. I have since been told the same thing 5 times never to receive the call. I have been by the location numerous times and nobody is there. I no longer want the suit, I want my money back. I understand people have things come ** in life but that doesn't stop a meeting for 5 months or the numerous times I've been told I would get a call only to receive nothing. I have included screenshots of months of texts.

  Business Response

  Date: 08/25/2023

  We will resolve this issue within 7 business days (a refund or the item, totally at their discretion). Our must humble apology on this. There was never any malintent. 

   Unfortunately, we've dealt with a series of life-altering situations. However, we know that we must handle business better.

  Here's where we are:

  We've gotten things almost back to 100%.
  This includes adding a new client services manager
  Additional staff
  All past issues with our manufacturers resolved within the next 7 days

  Now we're able to do the RELAUNCH for the store.

  Thanks

  L.R. CLOTHIER 

  Management

  Business Response

  Date: 08/25/2023

  I replied to this incorrectly. We issued this client a refund already, a couple months ago.

  Still, I'm going to give ************** a follow up next week. I want him to still have his suit. He was very nice and didn't get angry when we spoke.

  Thanks

  L.R. CLOTHIER 

  Management

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered suits that were never delivered and this place is never open. Was told that suit were in on a certain day and if l didnt like them that I could get a refund and the place was closed, phone not answered and no reply to emails.

  Business Response

  Date: 04/27/2023

  We've been way off and reeling fein Covid.  Major manufacturer is in Asia and kept being shut down. My dad suffered 2 strokes and as the only child, all this been stressful. 

  I will get ************** taken care of within the next 2 weeks. I totally understandhis position. 

  Customer Answer

  Date: 04/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************

  *******, ** 38002

  
  

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 19988344
  
  I am rejecting this response because: The owner offered a solution of a refund on 5/8/23, which was two weeks away and never completed the resolution. He texted a couple times but nothing ever materializes. There is always an excuse for not showing. There is never anyone at the store.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 19988344
  
  I am rejecting this response because: The owner offered a solution of a refund on 5/8/23, which was two weeks away and never completed the resolution. He texted a couple times but nothing ever materializes. There is always an excuse for not showing. There is never anyone at the store.
  
  Sincerely,
  
  *******************
  
  

  Business Response

  Date: 08/25/2023

  We will issue ************** a refund within the next 7 days.

  We do offer an apology on this matter. We are grateful he hasn't exposed this matter, as we are already reeling back from all that has happened.

  There was never any malintent. Unfortunately, we've dealt with a series of life-altering situations. However, we know that we must handle business better.

  
  Here's where we are:
  We've gotten things almost back to 100%.
  This includes adding a new client services manager
  Additional staff
  All past issues with our manufacturers resolved within the next 7 days

  
  Now we're able to do the RELAUNCH for the store.

  
  Thanks
  L.R. CLOTHIER 
  Management

  Business Response

  Date: 08/25/2023

  Date Sent: 8/25/2023 9:35:44 AM
  

  We will issue ************** a refund within the next 7 days.

  We do offer an apology on this matter. We are grateful he hasn't exposed this matter, as we are already reeling back from all that has happened.

  There was never any malintent. Unfortunately, we've dealt with a series of life-altering situations. However, we know that we must handle business better.

  
  Here's where we are:
  We've gotten things almost back to 100%.
  This includes adding a new client services manager
  Additional staff
  All past issues with our manufacturers resolved within the next 7 days

  
  Now we're able to do the RELAUNCH for the store.

  
  Thanks
  L.R. CLOTHIER 
  Management

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife sought services from L.R. Clothier on 11/17/22 as her gift to me for our 20th wedding anniversary. My fitting/consultation was on 12/9/22, during this visit we were told the suits/shirts would be ready within 3 to 4 weeks, 100% guaranteed as stated on our receipt. As of 4/7/23, we have not received any of the items we ordered. On 3/27/2023, my appointment to try on the suits was cancelled when I was 5 minutes away from the store. The only reason I found out was because I called while enroute. At this time, the owner said he meant to call me and cancel my appointment. During this same call, that I initiated, owner said the products were caught up in *** Customs and he would check on it and give me a call the next day. On 3/28/2023 there was no communication from the owner. On 4/1/2023 owner sent a screenshot message of a *** document, not *** as he claimed. Owner added in the text message he would call me Monday. On Monday, 4/3/23 there was no call behind that text to explain what the *** slip meant or what will happen next. On 4/6/23, I received a text from the owner implying he had the flu and will get me "wrapped up and amend the glitch we had". There was no call indicating when this will happen or if he even had my **************** ready. There was very little communication by the owner regarding the status of our order since the start of this process. I initiated most of the communication with the exception of the last two texts. Each time I have called or texted the owner he texted he would follow up via phone call on a specific day, and he did not. The owner also stated he "messed up" my order and he would discount my order for my patience and inconvenience. After growing tired of being patient, the lack of communication and excuses, we requested a refund. On 04/7/23, we demanded a full refund, of our $1700.00 deposit paid on 12/10/22, be returned by 4/14/23. We have not received our refund as of 4/24/23, thus the reason for our complaint.

  Business Response

  Date: 04/25/2023

  I've been out for a while with my dad having suffered a stroke. I will contact the client today and get it handled.

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19974551
  
  I am rejecting this response because:

  While I am sympathetic to the **************' current circumstances, the medical incident pertaining to **************' relative is a recent incident and has nothing to do with past 4 months of poor communication and excuses. I haven't heard from ************** since 4/10/23 until today 4/25/23. 

  This is the text I received today 4/25/23 once ************** was contacted by the BBB

  "Hey *******. Man, I truly apologize for being off point. My dad suffered a stroke and I have been out for a while. I've been without my key assistant and my new assistant is still getting acclimated. You were supposed to be contacted but that I see that didn't happen.
  
  I ask you allow me to get through this week and get you set up for a store visit 1st of next week. If not, I completely understand. No hard feelings. I've been off point. 
  
  Business is business. I'll still call you this afternoon
  
  My apologies."

  ************** is asking me to wait another week. For what? I am exhausted with this issue. I would like a full refund and closure on this matter.

  
  Sincerely,
  
  ******************************* ll

  Business Response

  Date: 05/08/2023

  Thanks for the information. On last week, we issued the client a full refund. The client, accepted the refund.

  Business Response

  Date: 05/08/2023

  We went ahead and issued the client a full refund.

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/9/2022 I went to the business owner of L.R. Clothier, a Mr. ********************** to be fitted for a custom designed full suit for my wedding on 3/3/23. My purchase was 1 custom suit $875.00, 1 custom vest $375.00, 1 custom shirt $135.00 and 1 custom designed pair of shoes $490.00 for a total of $1,761.49 including $156.49 for tax and a $155.00 discount. I initially had a wonderful time and was very excited for the reasons behind my purchase and tipped **************, for a grand total purchase of $2,000.00 cash the same day. He promised me a turn around time of four to five weeks, which is written on my receipt and a 100% guarantee, also written on my receipt. After four to five weeks I started to contact him regarding timings and when I should schedule appointments to pick up my purchase. **************, at first, was quick to respond via e-mail only to cancel or make himself unavailable suddenly the day or so before my appointment, or provide some reason to reschedule. After multiple times of rescheduling, absolutely no contact to make a new appointment, failing to contact me when he promised multiple times, or responding with another excuse to post pone our meeting, one even as late as 2am. It is now 2/14/2023 and three weeks before my wedding and ************** is completely ignoring my calls, e-mails, and all efforts of communication. After failing to appear at his own store front door on our previous scheduled appointment. I am now having to scramble in efforts to produce my wedding suit in beyond a short amount of time. I have tried e-mailing, calling, texting on all forms of media he has provided during business hours and scheduled contact times and he has decided to completely ignore and avoid my communication efforts all while failing to produce the product which I had already paid in full. I want my money back and It is now seemingly impossible to contact him. Attached are just the email communications between us, I have also text messages and 0 missed calls from *************

  Business Response

  Date: 02/15/2023

  We'll have this resolved within 7 days. ************** is correct in his complaint.

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 19406789
  
  I am rejecting this response because:

  As per the attachment explains, I will not allow ************** to post pone for another two weeks to resolve this issue, and I require a full refund of my purchase. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/01/2023

  We issued ************** a refund. Here is the screenshot attached.