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Business Profile

Natural Marble

Classic Marble & Granite
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/39/2024

    Customer Answer

    Date: 07/26/2024

    The work was not complete on the laundry room countertop and we paid for it, they took a $10,000 deposit refused to complete the remaining work, only gave us some of the funds back, over charged for labor and did not remove the master bedroom vanities, but still charged for the labor.

    Business Response

    Date: 08/28/2024

    We tried to reach a resolution with our customer multiple times via email. In those emails, we informed the customer that we no longer want to work with them and would only deliver their laundry countertops to their house. We did not charge our customer to have the countertops delivered. Our employees were only supposed to drop off the countertops to their house, but at the customers request, our employees placed her countertops on their laundry cabinets which constitutes us installing them. We refunded our customer correctly. They were not charged for the installation of the laundry. This is reflected by what is on the invoice we sent them.  Our customer only decided to ask for an additional refund after our employees dropped off and installed their countertops for them. We felt that since we completed all the work and refunded them correctly that it was unnecessary to continue to correspond with the customer because there was nothing further that we had to do.

     

     

    Classic Marble and Granite

    Phone: ************

    *******************************************

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Classic Marble & Granite is BBB Accredited.

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