Complaints

This profile includes complaints for Gossett Motor Cars's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gossett Motor Cars

  1900 Covington Pike Memphis, TN 38128-6981

  
• 

  Gossett Motor Cars

  1875 Covington Pike Memphis, TN 38128-6980

  
• 

  Gossett Motor Cars

  1870 Covington Pike Memphis, TN 38128-6904

  
• 

  Gossett Motor Cars

  2680 Mt. Moriah Memphis, TN 38115

  
• 

  Gossett Motor Cars

  1919 Covington Pike Memphis, TN 38128-6980

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Hyundai ***** Fe to Gossett Hyundai South for a repair (had an appointment) on 10/31/23. At that time I was told that the transmission needed to be replaced and that they had the part so it would just take a few days. I was given a loner car with agreement to return it by 11/10/23. When 11/10/23 came we still had not heard from the service department and called to find out what to do about the loner car and were sent to voicemail where my husband left a message about this. We were never called back. Now it has been 4 weeks since we left the vehicle and I and my husband have called 3 separate times asking to find out what is going on with our vehicle. Every time we are told that only our service representative can give us any information (her name is ********) and that all we can do is leave a message. We have left messages 3 times and no one has ever called us back. Then today (11/28/23) I drove to the dealership myself only to find out that the service department had changed to a new location on ********** (that we were not informed of). I then drove to the new location and was told once again in person that only my service representative could give me any information and that she was off today. I then asked to speak to a manager and was told the manager is off today also. So basically I have been trying to get a person to tell me what is going on with my car for a month and no one will respond, much less give any information.

  Business Response

  Date: 12/06/2023

  Please See Attachment 

  Customer Answer

  Date: 12/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  -, ** 38002

  
  

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after having his car stolen, I walked into the Gossett Kia South on ********** to inquire about the need for my son to purchase a new ignition. Given his high insurance deductible, he chose to have the broken out window replaced and repairs to the ignition out of pocket. In an effort to help, I asked what type of ignition switch he would need and was told one of only two that were available for all Kia **5 cars. I ordered the part and was told it would be held until he needed it by the Parts employee. I called from time to time to check on the part. It arrived in March. So, my son began calling from work to schedule a time to have his car looked at to determine how much it would cost. Either no one answered or he was told that it would be several weeks and that he would need to leave the car. Since he only had one car and could not afford to lose his job, both he and I would call to see if he could be seen. Finally, he decided to drive to the Gossett Kia on *************************** where he was given an estimate on repairing the ignition. The ignition was beginning to short out the battery in the car, according to AAA. When I called the Gossett Kia on ********** (November 22, 2023) to retrieve the part, I was informed by a Parts employee that the part had been held too long and we would have to repurchase the part to have his car repaired. I understood they did not give refunds, but I had asked the prior Parts Manager on ********* if the part would be held. We can now afford to repair the car, but we no longer have access to the part we have purchased, nor was the company willing to offer a resolution other than - it's been too long - too bad. I would think that the bad press *** has received would encourage them to treat their customers better if they want repeat business. I realize he waited, but scheduling an appointment was not easy, and when your car has been damaged twice it gets expensive. We deserve better customer service and treatment than this.

  Customer Answer

  Date: 11/30/2023

  The General Manager from Gossett Motor/******* has already responded to my complaint. The company has offered the issue to my complete satisfaction.
  Dr. *********************

  Customer Answer

  Date: 11/30/2023

   
  Date Sent: 11/30/2023 11:04:28 AM
  The General Manager from Gossett Motor/******* has already responded to my complaint. The company has offered the issue to my complete satisfaction.
  Dr. *********************

  Customer Answer

  Date: 11/30/2023

   
  Date Sent: 11/30/2023 11:04:28 AM
  The General Manager from Gossett Motor/******* has already responded to my complaint. The company has offered the issue to my complete satisfaction.
  Dr. *********************

  
  

• Initial Complaint

  Date:11/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has a recall on it. Theyve had my vehicle almost 4months and I am not able to get an answer on when my vehicle will be fixed. My paperwork has not been submitted Everytime I call to speak with ****, ********, or ******* they are not available, busy, or they will call me back and they never return any of my phone calls. I was promised a rental over a month ago and I have not received one yet!!! I was told my vehicle being down was a personal problem!!! I am paying a car not and I have been without a vehicle for almost a year!! PLEASE HELP

  Business Response

  Date: 11/29/2023

  Please See Attached Document. 

• Initial Complaint

  Date:11/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The money and power of the Gossett family allows them to act as Communist and illegally withhold peoples money. October 14th I traded my car in for cash back due to medical bills (otherwise I would have never sold my paid-off vehicle) I was told to come in they are ready to write me a check. I go in, make the deal, and AFTER done signing is when they tell me check can take 30 days or more because it first has to fund. Funding took place two weeks ago. STILL no check. I go in, and now I am told they have to wait for tag transfer. Gossett has their money from funding but is now ILLEGALLY holding MY money. They say that's their rule. See how money can ********* to do what ever you wish. BTW, since yesterday, the incriminating text messages have been deleted promising me a check. Luckily i took screen shots before hand. It has now been 4 weeks without receiving MY money

  Business Response

  Date: 11/15/2023

  **********,

   

  Attached is our response to Complaint ID #******** *******************************************, along with an enclosure. Please advise if you have further questions.

   

  Thank you,

   

  ***** Gossett

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20857932
  
  I am rejecting this response because: 1) The contract you provide proves what i said about not finding out about 30 day or more funding until AFTER deal was agreed upon. I have PROOF of what i was told as far as being cut a check. In addition, the fact that my info wasn't sent to ****** until Octoberi 30th is yet ANOTHER lie I was told. I was told info was to be sent the following Tuesday or Wednesday (10/17th or 18th). To me, making me wait for a government agency like the Shelby County DMV, which is known to have problems, while Gossett has already received funding, is in my opinion absolutely communistic. It is NOT your money to withhold. Just because you have the power to do so, does not make it right. Bottom line, everyone i worked with on this deal, knew from the start that the ONLY reason i was selling my car was because I needed the money. Everyone involved also knew that i could have (and probably should have) sold my car first, because quite obviously, had I been told of the process ahead of time, i would have done exactly that as opposed to letting someone sit on my check at their discretion. I am not looking to get individuals in trouble, as they (especially *****) worked very hard for me. This issue will not be resolved until i have received MY money. 

  
  Sincerely,
  
  *******************************************

  Business Response

  Date: 11/22/2023

  **********,

   

  Attached is our second response to Complaint ID #******** *******************************************. Please advise if you have further questions.

   

  Thank you,

   

  ***** Gossett

   

  
  

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. It is greatly appreciated. 

  
  Sincerely,
  
  *******************************************

  1904 *************** Apartment 204

  ************, ** 38017

  
  

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 12 my 2019 Hyundai Elantra was towed to the Mt. Moriah location for repairs. I was informed they would not be able to start on my car for 3 weeks (not an issue). I called them perhaps 3-4 weeks after being told when they would start on the car. I was told parts were on back order. I have made over 30 calls to them checking on my car. I was eventually told the car would be READY Tue Oct 3 or Wed Oct 4. No car no call. I went to Hundai Mt Moriah Tue Oct 17 and told they were waiting on payment. I informed them the check was sent to me and I would pay them when the car was ready - weeks before now. I went to Mt Moriah Oct 17 and told more damage was found and a supplement was sent to State Farm, Friday Oct 13 and they were waiting on payment. I called State Farm and informed nothing had been requested. I called State Farm the next day Oct 18 and still no supplement received. I feel I'm being given the run-around for some reason. I need to know if word has begun, delivery/completion and explanation of recent charges.I appreciate the help from BBB - Thank you - *************************

  Business Response

  Date: 10/30/2023

  **********,

   

  Attached is our response to Complaint ID #******** - *************************. Please advise if you have further questions.

   

  Thank you,

   

  ***** Gossett

  Customer Answer

  Date: 11/01/2023

  COMPLAINT 20759909

  Per Gossett's response: 1st paragraph- The 3 week delay was because of the work ahead of my car - not diagnostic processes (I had no problem with this).  3rd paragraph- I was informed car would be ready on the stated date, but received no call afterwards if car ready or not.  I did NOT go to Hyundai to pick car up - went to see when it would be ready.  I was told a supplemental claim was sent to State Farm that previous Friday (It was NOT sent).  I was not told that I needed to pay them any money.  They said they were waiting on State Farm to send another check.  I don't mean to sound *****, I just want all communication to be clear.  -  *************************

  Customer Answer

  Date: 11/01/2023

   
  Date Sent: 11/1/2023 9:54:44 AM
  

  COMPLAINT 20759909

  Per Gossett's response: 1st paragraph- The 3 week delay was because of the work ahead of my car - not diagnostic processes (I had no problem with this).  3rd paragraph- I was informed car would be ready on the stated date, but received no call afterwards if car ready or not.  I did NOT go to Hyundai to pick car up - went to see when it would be ready.  I was told a supplemental claim was sent to State Farm that previous Friday (It was NOT sent).  I was not told that I needed to pay them any money.  They said they were waiting on State Farm to send another check.  I don't mean to sound *****, I just want all communication to be clear.  -  *************************

  Business Response

  Date: 11/07/2023

  Attached is our second response to Complaint ID #******** - *************************. Please advise if you have further questions.

   

  Thank you,

   

  ***** Gossett

  Customer Answer

  Date: 11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  *************************************

  *******, ** 38106

  
  

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car been at the shop for 2 months and there service manager *********** keep telling me that my car has been in the diagnosis but when I went to see it I noticed my car haven't been moved so the service manager is constantly telling me lies they never diagnosed it or anything for I tried calling *********** no response text no response and he just text me the other day said my car is being diagnosed so I go to the dealership I noticed my car hasn't been moved the other service manager tells me that my key got lost and I'm still paying car notes and the corporate office is waiting on them to file the paperwork for they could get on the ball game about my vehicle

  Business Response

  Date: 10/27/2023

  See Attached File

  Customer Answer

  Date: 10/27/2023

  Mr ***** has a farm me that everything got approved so they're waiting on my motor to arrive so I will never say that I'm satisfied until I get my vehicle because they might just be saying anything to keep you guys off their back thanks for allowing me to contact you guys about the situation

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** from ********* ** While in ******* **. I had a vibration issue on my 2014 Chrysler 300s. The code suggested that I needed a tune up. I took my car to Gossett Chrysler on 12/09/23. I requested a tune up and diagnostic evaluation before the tune up. I waited 30 to 45 minutes for the advisor and the tech to tell me that the problem was that i needed cam replacement. I ask him was he sure and he said yes. I asked the advisor for the price of the repair. After 25 minutes the advisor stated that he is still looking, but so far, the parts are over $3000. At that point, I asked if my car was safe to drive back home. They said yes. They charged me ****** for the diagnostic fee. When I ask for the diagnostic paperwork, they stated that there wasn't any. The manager at that time stated that the tech was speculating on the diagnosis. I explained to him that the tech stated he was sure and not speculating regarding the problem. He did not give me any paperwork regarding the diagnosis. When returning to *********, I called the General Manager twice and left messages without a response. I called the owner, and he had his assistant respond. The assistant stated that the verbal diagnosis was enough. I ask what did I pay $****** for. I informed him that if it was not in writing i didn't believe it happened. He kept insisting that the verbal diagnosis was good enough. I ask to speak with the owner directly. He called back with a disrespectful disposition because I did not accept the reasoning from his assistant. I went back and forth with him for him to say that we gave you a verbal diagnosis, we made a mistake by not giving you a written summary and i can email you something. I've been gone for 11 days. that would not suffice. The leadership of this dealership is condoning the incompetency and fraudulent practices of his employees. While reading the reviews for this dealership these fraudulent practices has happen more than once recently.

  Business Response

  Date: 10/05/2023

  See attached

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 *** ****** from Gossett Kia-South on 05/09/2023. I didn't want to purchased the car at 1st due to the trend going on with *** being stolen. I told my sales representative that I didn't want that car and didn't have time to be dealing with if the car would come up stolen. She assured me that the extra security system that *** rolled out to stop theft was on the car. I got pressure into go ahead and purchase the car due to I was told I didn't have nothing to worry about, because they wouldn't be able to crank the car. So I went ahead and got the car due to they made me feel that I didn't have to worry about it. A few weeks after I had the car, the car was stolen from my home. I file insurance claims 3 time and the insurance company denied all three claims, I call *** corporate and file a complaint with them and they ran the vin number and told me that the security system that they asking all authorize dealership to put on the car have not been put on my car. I informed them that I was told that it was on it. The lady from *** told me that they shouldn't never sold you that car with out the security system. I went up to the dealership to show them that that security system haven't been put on the car and if it was it would and could have prevented the theft, The manager of the store told me that if the system was on there or not , the car still was going to get stolen. Now my credit report is taking a hard hit with the Exeter finance every month for missing payments. I can't pay for a car that I don't have and I didn't have the car 30 days and never made it to the 1st payment on the car. It's not fair to me to have to deal with this situation and taking these major hits on my credit report due to failure of something that the dealership could have prevented if they wouldn't lied about the security system, just to make a sale.

  Business Response

  Date: 09/25/2023

  Ms. ***,

   

  Attached is our response to Complaint ID # ******** - ***************************. Please advise if you have further questions.

   

  Thank you,

   

  ***** Gossett

  
  

   

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my 2016 Kia **** SW + Electric Vehicle VIN ***************** to this location, Gossett Kia, South on 06/12/2023 for a High Voltage battery recall. I told them from day one that we are military and that we have to PCS on 8/25/2023 to another state and that this car has to be on a vehicle carrier well before this date. I have continually had to reach out to this dealer's service department to get updates to my vehicle's repair progress. I have also had to go to the service department in person, because my calls were not returned. This location has even lost the original service writer I was working with and the new service writer appears to be stretched very thin. Gossett Kia South finally began the battery install on 07/27/2023, a full month and a half later. Today is 08/18/2023 and the service tech cannot figure out why the new battery isn't working right. Now, the sole tech is just charging it, checking for codes, and then sending the errors to *** and the same technician is checking for a reply. I do not feel that the service department has an "all hands on deck" mentality for vehicles that have been in their shop for significant amounts of time. I feel that I've had to perform the job of ******* Department Supervisor on many occasions, trying to make sure my vehicle would be ready for my out-of-state- military move and I'm getting **** warm responses full of excuses as to why they are unable to repair my vehicle. My vehicle has been there for 67 days as of thie writing.

  Business Response

  Date: 08/21/2023

  See Attachment 

  Business Response

  Date: 08/21/2023

  See Attachment 

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Mitshubishu Outlander under warranty. **** in service has been contacted by *********** corporate and myself several times. I live 2 hours away and this is the closest dealer. **** refuses to take care of this issue without costing me hundreds of extra dollars by having to be without my car while they fix it. He also suggested that I bring me that should not be on the table. He has lied about finding our more information and always going to call me back, but never does. I have a warranty. and. it seems neither Gossett nor Mitsubishi is caring. It has been over a month now with no resolution.

  Business Response

  Date: 08/23/2023

  Please See Attachment