Complaints

This profile includes complaints for W.M. Barr & Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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W.M. Barr & Company, Inc. has 2 locations, listed below.

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• 

  W.M. Barr & Company, Inc.

  PO Box 1879 Memphis, TN 38101-1879

• 

  W.M. Barr & Company, Inc.

  8000 Centerview Pkwy Ste 400 Cordova, TN 38018-4127

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a bottle of Home Armor Pressure Wash from my local Lowes store in ************** on March 25, 2025. I placed it in the back of my truck on the floor where it consicquently fell over on the ride home and I didn't notice it. I parked my truck in the garage and left the new unopened bottle of cleaner in the truck. a few days later On April 1st, when I opened the rear door of my truck I noticed I forgot to take the bottle out. This is when I noticed a patch of carpet missing about the size of a ** **** piece. The product had leaked out of the supposedly sealed jug on to the carpet and ate the carpet leaving a bare spot on my carpet with some hardened chemical around it. I looked at the jug and saw the same white hardened chemical around the cap. I still did not open the jug, it is just as I bought it from the store. I found a number to call on the bottle to inform them of what happened and got a hold of ****** **** a ************** Specialist. She took my complaint and information and told me she would open a claim and email me the claim number (******). Following this an adjuster would be assigned to my claim and would contact me within 24 to 48 hrs. I called back the next day to tell her I never received any information from her and she told me she had forgotten to send me the emai which she promptly did and instructed me to take pictures and attach to the email. I did this. after waiting a couple of days and no one contacting me I called ****** to see what was happening where my call went to phone mail. While I was leaving the message she responded with a text that she was working on seeing why I havn't been contacted yet. It is now April 15 and I still have had no contact from anyone about my claim. I would like them to repair (if possible) or replace my carpet in the rear of my truck since the bottle was to be sealed new from the factory.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14/2024 I purchased the Mold Armor home mold detection kit from ******. When I examined the product there was already mold growing on the sample dish. I contacted the company shortly after and they promised to send me a replacement kit. The kit has not arrived as of 11/7/2024.

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Mold Test Kit to check for mold in an apartment of the building I am the facility manager for. We mailed the test on 9/6/24 with a check for $40 as requested in the instructions in the box and I called to check on the status of the test and they told me that they don't have anything, and they don't accept checks. Why is it then stated on the box instructions? Where is my money and the test I sent? I want from them my money back and for them to send me a free test and no charge for the next test I sent them. Their instructions are false asking people to mail a check or money order to **** **** ************************************ P.O. ************************************. Phone number ************

• Initial Complaint

  Date:09/27/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 7 Mold Armor Test analysis's and sent in samples to be analyzed. I never received results from any of them. They were $40 each. Totaling $280. I would like reimbursed. I uploaded the order for the most recent one. There are 2 more orders of $80 each prior to this under my name and address

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product was not labels properly and damaged a wall to wall carpet. Warnings were no visable to the the nakes eye. W,M, **** assrts there is an :inside label that is not clealy marked on the product.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three test kits and mailed all three in. We opted to only pay for analysis of two test kits at $40/kit, so one of our kits would be void. I only received lab results for one kit. I reached out multiple times to get a resolution and the first time they told me they only received one kit even though they were mailed together. Then they told me they received all three kits but only one was paid for. I provided my receipt stating that I did pay for two of three kits. Then they told me they did receive all kits and have results for two of the three kits but Will not send me the results that I have proven I don't have. They also are not issuing me a refund for the one kit I did not receive results for, totaling $40.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 2023 I purchased a product called " Mold Armor" to wash down the siding of my double wide mobile home. We mixed the product as per the instructions on the container. Followed them to the letter. We did a test area on the back of the home and it appeared to be fine. So we proceeded to clean the home. It was done in 3 foot sections as instructed and each section was sprayed, washed, rinsed and dried as it instructed. After going completely around the home we noticed that where we had started, it seemed to appear wet but looking upon it more closely we realized that in fact the siding was discolored. The entire home was covered with white blotching. The vinyl siding as well as the vinyl window frames and skirting were destroyed. Shortly after I asked my husband what was on his shorts, he said he didn't know. I looked at them and it hit me, it was from the product, it had bleach his shorts everywhere they were sprayed or had gotten wet. It was then I put two and two together and knew that product was nothing more than bleach and it discolored my entire home. It literately bleached all of the vinyl on the house. I have pictures of the damage. I contacted the company and they seemed very willing to take care of the matter. I provided them with all the product information on the gallon jugs. I sent them pictures of the damage, receipts everything they'd asked for. They even gave me a claim number # P3292322 496 01. And said they would have their adjuster contact me. It had been sometime since I spoke with them so I called back. They sent me forms via email and said they needed me to fill them out and have them notarized, which I did and sent them back via pdf's as well as through regular mail. I call them and I'm basically put off with excuses. In July this will be a year I've been waiting to resolve this matter.

  Customer Answer

  Date: 05/08/2024

  Phone Numbers of people I've had contact with at Mold Armor

  ********************* ************  Ext 5456

  *********************** ( Person who gave me the insurance claim number ) ************ or ************

  *************************** ************ or ************
  

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ******* which has high humidity much of the year. To help control the mold and mildew problem, I have been using for many years and with great success, a product called DampRid (UPC ***********) . In my house, I utilize 7 bags hanging at all times in 4 closets, and 3 underneath the sinks in the bathrooms and kitchen. Until late last year, I was most satisfied with the results. However, at the end of December 2023, my wife went into her closet and felt the squish of liquid between her toes. The bag of DampRid in her closet had broken open spilling the contents all over the floor. In January 2024, we discovered 4 more bags had also broke, all within a 2 week period. I replaced all bags in the household with newly purchased DampRid and have not have any further incident. I called ***************** and *** in January to report my opportunity with defective DAMPRID. Included in the report was the lot number off one of the broken bags. The ***************** associate was very personal and professional. She mailed out 3 coupons, each for 1 FREE box of DAMPRID, which I received in February. During February 2024, I have been to 2 different ******* stores, one Publix and one *********** Each retailer stated the coupons were non redeemable. The associate at ********** stated she has seen several of these coupons, and suggested I call the manufacturer. I called *******************. around March 5, 2024. The associate stated that they did not have a list of retailers that could accept the coupon. Therefore, I am not happy with ***************** and company.First, they sell a defective product which caused me considerable time to clean up the mess.Then the send worthless coupons to "replace" the defective product.All I am asking is where can I go to redeem the 3 coupons?I think that this is fair.If you can contact ***************** and ** on my behalf, I would most grateful.Please contact me if you have any questions.Thank you.**************************

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to follow up on my previous complaint regarding a Damprid bag I purchased from *************, which has resulted in a damage to my property.As previously reported on 1.21.2024 to ************* customer service I hung the Damprid bag in my walk-in closet as recommended per the manufacturer instructions, however the bag leaked due to some manufacturing issue (most likely) causing its contents to spill over my kids clothes, backpacks, and other items stored underneath also on the floor, and carpet.The liquid from the Damprid bag has soaked into the rug, padding, and wooden carpet holder in the closet, leaving behind an oily texture on the rug. The padding has started to stain, indicating that the Damprid material may still be present. I had to replace both the carpet, and padding due to the extent of the damage.Additionally, I had to discard several baby clothes and a storage container that were soaked by the leaking Damprid bag, all details are attached.Despite my efforts, I have been unable to determine an estimated time of arrival for a resolution from either ************* or the insurance company they use. The total damages are estimated to be approximately 986.38$ (details attached).I would appreciate a prompt response regarding this matter and request compensation for the damage caused by the faulty Damprid bag.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Claim No. P329-23-22837-01 A DampRid bag was hung in my car and leaked damaging the rear seat, door and floor. Repairs were done but the Ajuster will not reimburse the full amount of the damages.Applicable documentation is attached.