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Business Profile

Producers

W.M. Barr & Company, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for W.M. Barr & Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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W.M. Barr & Company, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the Mold Armor test kits from *********** I took samples of areas throughout my home to determine if I have any mold issues in my home. I then purchased test results be sent to me and send the samples via **** I was supposed to have already received the results for 5 samples. Each sample cost me $40.00 each for the test results. I have not received test results nor will the company respond to my requests for an update.

    • Initial Complaint

      Date:11/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased three Mold Armor test kits from Hime Depot. I followed the instruction for the testing procedure and decided Id pay for the ********* text option that is offered. I register each kit online on October 25th 2023 at $40 per kit (x3 = $120 total) which has been charged to my **** card. It has been a week since I mailed the kits to the lab and tried calling **************************************** to check on the status and quickly came to the conclusion that I was unable to reach anyone regarding my purchase/lab results. The customer service phone has several option to select and not one option reaches a live person but directs you to their online web site. I did visit their website and left a text and was told someone would be in touch but was not contacted as of today. I have a feeling this is a scam and would like my money returned.

    • Initial Complaint

      Date:09/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Goof Off product was applied, as per instructions, to remove adhesive from a sticker on the top of my **** **** F150 dashboard. Labled as safe for surfaces. Product damaged area where it was applied, discoloring/melting dashboard. Dashboard was in perfect condition with absolutely no damage or discoloration anywhere. Estimate to replace dashboard is $2,650.00. See estimate. Product was purchased new at Ace Hardware in ************, **. All photo documentaion and receipts included.Complaint is now being filed due to claim with compamy being purposely stalled for over 1 year.

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/5/2023 I purchased Mold Armor from *********** On the way home, the container leaked in my vehicle and caused damage. I immediately contacted ********** but they told me not to come back to the store but send photos and email of what happened. ***** was originally assigned to ********* who then referred to ****** who is a third-party administrator for claims for *******************. I believe the adjuster first called me on April 14. I sent photos of the damage to my SUV and pants and canvas bag on April 17 to Adjuster ******************, claim # P329-23-22260-01. She then requested a signed, notarized statement; I complied and sent it on April 19. I continued to contact ******************; I was then told I needed to return the container. I finally received a label and returned the container on May 17 to the new adjuster, *******************************. On May 17, ******************** told me she would get back to me in a week or two. After two weeks, I again contacted ********************, and she said she would get back to me no later than today, June 12. ******************** has not contacted me or answered the email I sent to her today. I have all the email correspondence and I have photos of the damage, the container leaked through the floor mat on the front passenger side and stained the carpet below. I have complied with every request; I want to get this claim settled so I can have the carpet repaired by an upholstery shop, replace the floor mat and other items ruined by the product. I have acted in good faith; I expect people to be responsible, I do not feel the ****** Company has been honest or respectful; I believe they are taking advantage of me, possibly because I am older, I don't know their reason. *************** manufactures this product, ultimately, they are responsible for the damages I have suffered, and I want compensation.

      Customer Answer

      Date: 06/29/2023

      I have contacted the *** for *********** ****************, and pursuant to that contact, ******** has again gotten involved, but to date, no resolution, no response.  ******** contacts ****** who is the *** for ***************, nothing happens. It appears my next step is to submit a claim about ********** which is where I purchased the product that leaked in my vehicle and caused damage.  As I can see from the BBB site, this is not the first time this product has leaked and caused damage for others, and they experience the same frustration that I have in trying to get these people to respond.  I don't think I should be forced to file a suit to recover damages when I have complied with their every request.

    • Initial Complaint

      Date:05/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product in question: CITRISTRIP Paint and Varnish Stripping Gel Date of purchase: 5/18/23 Location of ********************* ******************************************************* Issue: This product does not list any warning of the consequences of its use on wooden surfaces despite a virtually ubiquitous understanding amongst those familiar with its performance that it will cause stains and dark spots/blotchiness on the wooden surfaces it is used on. Once this happens, the Citristrip user is forced to either accept these unintended consequences as permanent, or seek to remedy the issue by applying oxalic acid in such a way as to reduce or (hopefully, however unlikely) remove the stains in their entirety. The Citristrip product label makes no mention of any kind of this inevitable result for those consumers using the product on wooden surfaces. Additionally the product label recommends use of mineral spirits to remove the residue left behind. Doing this is at best an exercise in futility and at worst a scam pushed by the company ***************** which is also a key producer of mineral spirits (likely found on shelves in close proximity to Citristrip). A far more effective solution to this residue issue is simply using water and a bristle brush, as Citristrip is water soluable and therefore mineral spirits are simply the wrong tool for the job. I can accept the greed inherent to improper clean-up recommendations even if I dont condone it. What I cannot accept is this disingenuous labeling which essentially misleads consumers into thinking the product has no drawbacks. ************************* has ample evidence of the staining its product causes. And yet it has done nothing to warn consumers like me who wind up ruining an important piece of furniture because of this omission. At a minimum, this product must be labeled accordingly. This is entirely unacceptable and to do nothing in this circumstance serves as a tacit approval of the spineless business practices consumers face in the US today.

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The attached documents explain the issue. I purchased Mold Armor spray and the bottle leaked and ruined my shorts. I filed a claim and after two months I received a letter from their adjuster agreeing to pay $42.64 to replace the clothing. I mailed back the release they requested on October 8 and despite numerous attempts to reach them they don't respond and have not paid the agreed upon amount. All documentation is attached.

      Business Response

      Date: 12/29/2022

      Hello ***************************,

      I have received ******************** complaint #******** with the Better Business Bureau. After researching our records, ******************************* claim has been closed. His settlement was paid in full with ************* Check #***** for $42.62 ($39.97 plus tax), dated 12/19/2022, mailed on 12/20/2022, with an estimated arrival date of 12/28/2022.

      ************* requires certain procedures to be followed before paying a claim.  ******************, the adjuster that handled and approved ******************** signed release, prepares a payment voucher or receipt is less than $50 and forwarded all the documentation to my attention on December 15, 2022.  The check request was prepared and submitted to accounting for a payment processed on the same day.   Attached is the copy of the check Request submitted to accounting for payment and the check voucher stub for ******************************* claim payment.
      Also, attached is the complaint ********** ******************** filed with the ** Office of the Attorney General and our response to that complaint.

      Thank you,

      *********************
      Senior ************* Specialist | *************
      o: ***********************  f: **************
      2105 ***********. *******, **. 38113
      P O Box ****, *******, **. 38101
      www.**********


      Customer Answer

      Date: 01/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I must say though that the long timeframe and lack of responsiveness to my inquiries reflects poorly on *************. The claim was initiated in August 2022 and only when I involved the ********* **** of ******** Affairs did the "process" that ************ refers to finally resolve the claim. A process that takes more than 4 months to resolve a claim of $42 clearly is in need of correction .   



      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used this company product to clean my house Spray and forget On my house Aug 7th 2022. A few days later I noticed some spots and discoloration on my siding which is only 2 years old. I reached out to the company talked to a **** she asked for some pictures and she would get back to me, I send her the pics and almost 3 weeks went by no response so I called, then I was accused of applying the product wrong, that I applied in 2 soon in the time schedule when rain was expected. Had a few empty conversations with her then asked for her supervisor. Her name was ****** basically got the same response from her , she was suppose to call me back never did. She wanted newer pictures and she would provide a email to me so I could email her the newer pictures never got that email. Now their waiting for a chemist again

      Business Response

      Date: 04/10/2023

      Hello *********,

       

      In complaint #******** filed by ************************* with the Better Business Bureau regarding the Spray and Forget House and Deck product left spots and discoloration on his siding. 

       

      After investigating, ************************* complaint, we are still awaiting his receipt to issue a refund per the 10/3/2023 notes in our system.  We are willing to issue a product refund for *************************, however, we need the cost of the product from his sales receipt, and where the product was purchased. 

       

      Also, ************************* can contact our ************************ at ************** and we will start his refund process.  

       

      Kind regards,

      ******

       

      *********************

      Senior ************* Specialist | *************

      Customer Answer

      Date: 04/10/2023

       
      Complaint: 18158105

      I am rejecting this response because: it doesn't address the damage that was caused by their product. Also I informed them the dates and where the product was purchased. 


      Sincerely,

      *************************

      Business Response

      Date: 05/09/2023

      Hello *********,

       

      In complaint #******** filed by ************************* with the Better Business Bureau regarding the *pray and Forget House and Deck product left spots and discoloration on his siding. 

       

      The consumer was advised how the * & F House and Deck product is Bleach-Free and must be applied evenly on the surface, and over time with rain, the product will remove and removes stains caused by algae, mold, and mildew and will have the siding-looking blotchy/discoloration.  After the Chemist was consulted and advised that the product may have to be reapplied evenly on the siding.  The discoloration could occur during application and the product not being applied unevenly on the siding.  The lighter areas have been cleaned and the darker areas may be the area that was missed during the application process.

       

      However, if ************************* no longer wants a product refund and would like to file a claim, please give me a call at **************************** and I will start a claim for him and will have an adjuster assigned to further assist him.

       

      The *pray and Forget House & Deck Outdoor Cleaner Hose-End product application Label DIRECTION*: Check your weather forecast and ensure there is no rainfall, snow or precipitation predicted for at least the first 12 hours after application. Make sure that surface to be treated is dry. Check that switch on package is turned to OFF. Attach garden hose and fully turn on water at source. Move switch to CLEAN position & apply a thorough coat of *pray & Forget to affected areas, keeping the surface wet for as long as possible. *top application when the bottle is empty using the level viewing bar on the side of the bottle as a guide. DO NOT RIN*E. Green stains will disappear in 1-3 days; black streaks and stains on non-roof surfaces will continue to disappear with subsequent rainfall over the next 1-8 weeks. A second application may be necessary for extremely affected areas but only after at least 1 month. PREVENTATIVE MAINTENANCE: Once surface is clean, apply *pray & Forget every ***** months or at the first sight of new staining. CAUTION! EYE AND *KIN IRRITANT. Avoid contact with eyes and skin. Use eye protection and chemical resistant gloves when applying. Wash thoroughly with soap and water after handling. CONTAIN* Benzalkonium Chloride. IMPORTANT: Use only as directed on this label. For outdoor use only. Use caution when applying as treated surface may become slippery. Wear proper shoes or boots that provide traction. Use garden hose to wet all landscaping before and after application. Do not mix with detergents or chemicals. This product can be harmful to fish. Keep product and run off away from ponds, streams, etc. *pray & Forget House & Deck Outdoor Cleaner is not for use on roofs. 

        

      Kind regards,

      ******

       

      *********************

      *enior ************* *pecialist | *************

      o: ***********************  f: **************

      *************************************************************

      P. O. Box ****, *******, ** 38101

      www.******.com

      Customer Answer

      Date: 05/11/2023

      I've called the lady ****** and left message 2 days ago and haven't heard back from her not sure what's the next step

      Customer Answer

      Date: 05/12/2023

       
      From the CONSUMER:
      Sent 5/11/2023 6:14:58 PM
      I've called the lady ****** and left message 2 days ago and haven't heard back from her not sure what's the next step

      Business Response

      Date: 06/14/2023

      *********,

       

      A claim has been set up for ************************* with *************** third-party claim company, The ************ to handle all of our claims.  ************** will be contacted by at telephone ************ and he will receive an email to  ******************* with attached documentation to be filled out and returned to The ************ to move forward with his claim.

       

      CLAIM NUMBER                             P3292222390  01

       

      ADJUSTER/PHONE                        ***********************

       

      ************************* can contact her adjuster, *********************** at The ************ regarding her claim at ************** and provide her with this claim number #P3292222390 01 if she has any questions.

       

      Kind regards,

      ******

       

      *********************

      Senior ************* Specialist | *************

      o: ***********************  f: **************

      *************************************************************

      P. O. Box ****, *******, ** 38101

      www.******.com

    • Initial Complaint

      Date:08/30/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a mold sample 8/18/22 and have yet to hear back my results. My order Order *******************. I have reached out via email and called and have not been able to connect with anyone.

      Business Response

      Date: 04/10/2023

      Hello *********,

       

      After investigating ********************* complaint ******** with the Better Business Bureau, our records indicate that her mold sample kit ******** was received on September 8, 2022, and the report was completed on September 12, 2022. (Exhibit B)  Also, her report was emailed using the email address ******************** entered on the registration form and a hard copy has been mailed to *************************************************

       

      Thank you,

       

      *********************

      Senior ************* Specialist | *************

    W.M. Barr & Company, Inc. is NOT a BBB Accredited Business.

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