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Business Profile

Electronic Equipment Repair

Audio Concepts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called this business and was told they would be able to install rock lights on my truck. Went on Thursday March 14th and sat around for 4-5 hours waiting for the work to be done. The lights came on before I left their location and by the time I got home 20 minutes later they wouldn't work. Went back the next day and left my truck with him. He found the control box burnt up and claimed it was due to water under the driver's seat. It's a good thing I pulled those wires out because otherwise my whole truck could have caught on fire!!!
    I got another guy to look at it and he also found wires to the lights that were just laid on the exhaust, close to the gas tank, and melted onto it. Along with holes that were not drilled, but just looked like he punched through with a screwdriver or something. I had to pay for another set of lights, and additional labor for someone else to install them correctly.
    I want a full refund of my $285.34 immediately or we will be contacting an attorney.

    Customer Answer

    Date: 03/25/2024

    The merchant has refunded my money. I would like to close this complaint. 

Audio Concepts is NOT a BBB Accredited Business.

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