Complaints

This profile includes complaints for Two Men And A Truck's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Two Men And A Truck

  Murfreesboro, TN 37129-1493

  
• 

  Two Men And A Truck

  1509 Monte Hale Drive Murfreesboro, TN 37129-5556

  
• 

  Two Men And A Truck

  2126 Fort Campbell Blvd Suite a Clarksville, TN 37042

• 

  Two Men And A Truck

  1049 US 31W Byp Bowling Green, KY 42101-2417

• 

  Two Men And A Truck

  1007 Elm Hill Pike Nashville, TN 37210

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pre-ordered a detailed move and scheduled an afternoon block of time for the move day of May 8. Two Men and a Truck repeatedly called the day before and the morning of move attempting to change the scheduled afternoon time slot. Three inexperienced movers arrived and two of the three movers were moving so slow, a call had to be made to Operations. I had to risk physical injury and help with being a "spotter" for a mover. One mover was seen on ring doorbell camera taking a smoke break while the other two were working. They did not lay any protection as promised and damage was made to hardwood floors, walls, door frames, *************** It took a mover 45 minutes to disassemble a bedframe, then parts of the ************ were left. Recorded on home video, mover had me to e-sign a waiver during the move for three mirrored items. The Operations Manager, *****, lacks credibility and is unethical in resolving the damage caused by the untrained movers. He added additional furniture to the waiver list that I was not advised of before e-signing waiver. On May 12, I agreed to settlement offer of $660 for damage caused by movers, and per email, the check for repairs would be sent within 8-10 business days. On Thursday, May 29, when I texted ***** regarding the delay with receiving the check and my offer to pickup a replacement check, he replied that the initial check would be cancelled and he could not state when a replacement check would be ready. When I informed ***** that I would have an attorney that specializes in collections to make contact to resolve the issue of the replacement check, he has threatened to withhold the issuance of a replacement check until I "rescind legal action." I informed him of my right to have an attorney attempt to amicably resolve the issue before any legal action is initiated. He replied he would not prepare a replacement check until I agreed not to contact an attorney. I'm requesting an expedited replacement check without undue duress.

  Business Response

  Date: 05/29/2025

  Good Morning,

  I believe this customer filed a complaint under the wrong franchise.  We do not have an ***** on staff, also have applied a screenshot of our POS system showing we do not have this customer name in our system.  

   

  Thank you!

  ***** *******

  Sales Manager

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was March ******* and April 1, 2025 3/28/2025 Paid $3044.49 4/1/2025 Paid $791.46 Per quote given prior to move, company was supposed to move 3000sqft home using ONE truck as per quoted by the sales department after me telling him it would take more trucks he said one was enough and the quote was for $1415.63-$1632.93max After a few hours on the job they realized it would take an additional truck and more man power charging me double the rate. The job was quoted for 7hrs max to load and unload. At 7hrs they had filled two trucks and STI:L had more to get but had no other available trucks or man power. In order to get the trucks unloaded at a minimum over time charge, I had to let them unload the majority of the items in the garage. I was forced to schedule another day with a quote of 3-4hrs max and the quote was for approx $450 in which a quote was never sent. They sent one truck and TWO young men for again quoted 3-4hrs to load and unload that ended up taking over 6hrs my best recollection. On this move a 65" TV was broken. I was told I had up to $10000 worth of ins coverage yet they make you sign a form that they are not responsible for TVs not put in their original box. These TVs had previously been moved from over 2hrs away and were not damaged yet this 35min move somehow busted the screen. I was also charged $75 for moving supplies on the first move and NO supplies were used . I was also charged $120 for a "valuation": in which NO ONE ever came to look at the contents of the house to be moved. I spoke with the salesman that quoted the original estimate and he simply didn't care and blamed me. AGAIN I told him it took 3 trucks and 8 men to move us to ***************. During the move the movers spoke to their superiors multiple times and only took off an hr of the second move and the supply fees.

  Business Response

  Date: 06/03/2025

  This move was not done by our franchise.  My best guess would be it was facilitated by a different KY branch, ********** perhaps?  Attached is proof showing customer is not in our system.

  Business Response

  Date: 06/04/2025

  Hello BBB, 

  I believe I've already advised that this was not our customer. We have been receiving complaints from various other Two Men And A Truck territories for some reason. Our location is in *************, **. This customer had a local move near ********* east of **********. I would advise that you reach out to any Louisville Two Men And A Truck locations that have BBB accounts. I've previously included screenshots from our CRM showing that this gentleman is not in any of our systems. We've searched by name, email, and phone number. I would love to help this person, but he is not our customer. Thanks!!

  -****

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,My complaint is longer than what allowed characters will accept. I will provide a word document in more detail of the ************** of Transaction: March 27th, 2025 Amount Paid to Two Men and A Truck: $1,109.77 Two Men moved my items from one apartment ************************************** to my new apartment ***************************************The movers damaged several items, leather sofa, office desk, bed frame, bed mattress. I have been communicating with ****** ******* for the past month however the last two weeks no manager claims department or anyone has reached out to me for my damaged items. March 31st. Emailed Two Men immediately after finding damaged items, ****** emailed me letting me know she forwarded my request to the Claim Department.April 7th Emailed again.April 9th Received phone call from ****************** Discussed damaged items and steps forward for vendor to repair and Two Men to financial compensate me.April 17 received phone call from vendor to setup an appointment.April 29th. Vendor Fibernew Nashville comes out to repair sofa but does not look at bed.Emailed ****** immediately that my bed frame has not been repaired and have not received any financial compensation for my other damaged items. ****** responded and let me know she will follow up.April 30th ****** emailed and let me know she talked to another department manger.May 12th. Two weeks later, no one has responded back to me. Two Men and A Truck is not fulfilling their Obligations to the signed Contract for repairing or replacing my damaged items!

  Business Response

  Date: 06/04/2025

  Hello, 

  A check for $200 was sent to ****** ***** but was recently returned. Can he please update the address the check should be sent to, and we will immediately reissue. Repair to his sofa was completed by our vendor. 

  Thanks,

  -****

  Customer Answer

  Date: 06/06/2025

  Good Morning,

   

  I spoke with ****** in the claims department about the check. He let me know he wrote down the incorrect address which is why it was sent back to their office. They sent it back out Saturday with my correct address and I received the check last night. Thank you for the help!

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/19/25 I was scheduled to move to a new apartment in the same apartment complex. I had previously had good experiences with Two Men and A Truck on a previous move so I chose them again to assist with this one. I gave them all the details over the phone when I booked, Including that I had a cat in the apartment, and that she would be confined in a room not being accessed. On the day of the move, the two people came, and were clearly much younger than the crew i had worked with before, and I believe they were minors we went over the details of the move and they left to set up the truck while I began to pack the last of my things. After not hearing from them for a time I went outside to find they had closed their truck and were on their phones, and the "leader" of the group informed me that the second mover was allergic to cats and that they would be cancelling my service. A Dispatcher called me over the phone and informed me that they had "sanitation concerns" (which the apartment was fairly clean except for two trash bags as I was moving) and they were cancelling my service. This has caused me to have to find another mover with same day service and has led to charges in excess of $500 more than was originally quoted by Two men and a truck, due to same day service being required and delays on my move out.

  Business Response

  Date: 04/29/2025

  This complaint has reached the Two Men And A Truck in *********, **. We have no record of the customer lodging this complaint. I suspect the complaint is for a franchise in ** somewhere?

  Customer Answer

  Date: 04/29/2025

  Business responded that it isnt for their location, however they are listed as the company headquarters on BBB. Also, property damage from the company was found after they failed to complete the services.

  Business Response

  Date: 04/29/2025

  Please request the customer to provide the city and state where this occurred. We regularly receive incorrectly directed complaints, and as we have no record of the customer, we would like to direct them appropriately. If the issue took place in the *****************, ** area, or near *************, ** - please provide an alternate phone number that may have been used to schedule the move. Thanks!!

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23225901
  
  I am rejecting this response because:
  This location is listed as the headquarters for the company, and the local location refuses to answer questions or even take calls.

  Sincerely,
  
  **** *****

  Business Response

  Date: 05/05/2025

  This complaint has reached a the Nashville, TN franchise, we are locally owned and operated. We have no affiliation with any other Two Men And A Truck franchises. If the issue occurred in a city outside of *********, ** or *************, ** - I would direct the customer to the local ******************** page or to our ********************* in *******, ** at ************. Best of luck, thanks!

• Initial Complaint

  Date:01/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/2/25 this moving company caused severe damage to my home. I filed a damage report and they assured me they would fix it. They then recieved multiple estimates and opted not to pay for damages. In addition to neglecting to fix or pay for all of the damage , i also had 30k worth of Jewlery stolen.

  Business Response

  Date: 02/03/2025

  We are still actively communicating with the customer on resolving this issue. Will update once resolution has been reached. 

  Thanks,

  -****

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I walked out of my house to make my morning yoga class and found my driveway completely blocked by a two men and a truck moving truck. Seems they were moving my neighbor and it was easier to block my driveway so they could line their ramp up with my neighbors than it was to park in the open spot up the street and carry the stuff. I asked them to move and was told that I would need to wait that they were almost done. I was shocked and explained that I wasn't going to wait I had some place to be. They continued moving another load from the garage to the truck. I actually had to threaten to call the police and have them ticketed to get them to move. I not only had to wait for them to finish their last load but then for them to casually put their ramps up and close the doors. They then parked in the middle of the street preventing me from passing only delaying me further. I called the local office and spoke to a manager who said "Well they are moving now so there is nothing I need to do about it now" I can see from the attitude of the manager why these people behave with such disrespect and a complete lack of common courtesy. All in all, I was delayed about ********************************************************* $19.00. But I was shocked to learn from the manager that they "try" to avoid driveways. I'm sorry try shouldn't be an option. The company policy should be to not block driveways, this is illegal and completely disrespectful of the people who use those driveways. These guys not only blocked the driveway they completely blocked the street, I spoke with several neighbors who had to drive the wrong way on the street to get out because of this truck blocking the path at the end of our court. I can not believe that the management allows this behavior and thinks that their employees have the right to disrupt the communities that they operate in.

  Customer Answer

  Date: 11/07/2024

  I would like to withdraw my complaint as I was contacted by the business today and the matter has been settled. 

   

  Thank you,

   

  ****** J. *******

• Initial Complaint

  Date:08/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ******* to ******* on July 7, 2024. I had items severely damaged. Apparently, items had been thrown on the truck.I have reached out to the franchise in ** with no success. Then I reached out to headquarters with no success. The item that I am most concerned about is an antique stool. The leg was badly damaged.I was told I would not be compensated after I paid over 3K to move my items. This is quite frustrating. The franchise admits they were at fault, but yet I am denied compensation. Below in the thread of this email is a similar picture of the item damage.I am seeking repair cost of $150.00 which is reasonable.I am reaching out to you for assistance in this matter.

  Business Response

  Date: 08/26/2024

  Good Morning,

  I believe there is some confusion to which franchise did this move for her.  Our TN franchises didn't facilitate this move.  I would suggest for her to reach out to the franchise that fulfilled her move.  

   

  Thank you

  *************************

  Customer Answer

  Date: 08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/26/2024

  Yes, reached out to that franchise to no avail.

  Is it possible you can give me the contact information to headquarter in **********?

  ******

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this moving company on the 19th 0f January 2024 and they broke my head board. also, after they left for the day , i went to lay down , the bed , l fell ,broke and shattered the bed into pieces. l picked up the piece and l put my mattress on the floor so l could sleep. l slept on the floor for 4 week on my mattress . l am disabled and can barely walk. now my lower back and my waist is hurting badly. They repaired my head board a few days later not my bed. The movers left a bunch of the bed slakes/ sticks in my garage,. there fore, the bed was not properly set up. l fell in the process of me trying to lay down. l still do not have a bed. now , I want a new bed. ******.

  Business Response

  Date: 04/09/2024

  Hello, this complaint has reached the *********, ** Two Men And A Truck franchise location. We seem to have received this complaint in error, as we could not locate ****** in our system and she references ************* in her information. 

   

  Thanks,

  -****