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Business Profile

Auto Insurance

First Acceptance Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Reviews

This profile includes reviews for First Acceptance Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Acceptance Insurance Company has 129 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 117 Customer Reviews

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    Review Details

    • Cheryl P

      Date: 07/11/2023

      Cheryl P

      Date: 07/11/2023

      Terrible just terrible. Their client rearended me on June 22nd. I have been going back and forth with the adjuster. I have submitted photos on June 23rd. When I go to the app to upload picture it does not recognize my address so I sent my photos to my adjuster Brandon S****** as requested. It’s is now July 11th and my claim got denied because I didn’t upload photos when I sent them via email because the app doesn’t work as directed. It’s a run around with them. Keep telling me if I wanted done sooner I should go through my own insurance. I don’t hear anything for over a week, kept calling emailing and leaving messages. It’s like they don’t want to take action for their own drivers causing accidents. All I want is to get my car fixed for negligence. BBB and/or Acceptance insurance HQ President, this is unacceptable. I’ve done my part and immediately write back asap and don’t hear anything until 5pm daily - which is a hour behind from EST. I am expecting some from HQ to contact me to get this process done.

      First Acceptance Insurance Company

      Date: 08/03/2023

      ******, we appreciate your comments. We're unable to find a claim with the username provided but would like to help. Please call us at 800-7790-2103 so we can review your claim and provide you with an update. We look forward to speaking with you.

    • Amanda L

      Date: 07/11/2023

      Amanda L

      Date: 07/11/2023

      By far the worst company I've dealt with. I pay 280 a month, now that I've had an accident,they didn't put me in a rental with I have that coverage. Want me to get my own then they will refund me 12$ a day on it. They won't answer calls ,now my car is totaled , not only am I having to pay my deductible but also 1088$ and 527$ for tow and conditions of car. This is upsurd

      First Acceptance Insurance Company

      Date: 08/03/2023

      ******, thank you for your comments. Our records indicate that at the time of this review, we were awaiting the total loss paperwork to complete the claim. Other reimbursements are bound by the restrictions of your policy. Please call us at 779-2103 so we can review your claim and provide you with any updates. We look forward to speaking with you.

    • Kyle S

      Date: 07/01/2023

      Kyle S

      Date: 07/01/2023

      I wish I could go lower. They like to do a bait and switch with pricing. Go somewhere else because the insurance is sub par, sky high, and they won’t do full coverage on anything aged in the past 5 years. They are just garbage. If you have them start running and run fast.

      First Acceptance Insurance Company

      Date: 07/14/2023

      Thank you for your comments. Although we work with multiple carriers to provide quotes that will fit our customers' budgets, we know that there are times that is not the case. We hope you let us provide you with a free quote again in the future.

    • kendra w

      Date: 06/16/2023

      kendra w

      Date: 06/16/2023

      I have an ongoing claim and have been ignored for the past week trying to respond back to a voice message i received. The adjuster have not contact me back after several attempts. I contact a supervisor and i'm still waiting but they have no problem harassing you for payment. This doesn't make sense. I will be contacting a lawyer to see to it that by claim is handled. I would not recommend this company. It should not be this hard to get help.

      First Acceptance Insurance Company

      Date: 08/03/2023

      ******, thank you for your feedback. Our records indicate that at the time of this review the investigation into your claim had been completed and we are awaiting the completed total loss paperwork to issue payment and complete the claim. Please call us at 800-779-2103 if we can be of any additional assistance.

    • Carla L

      Date: 06/08/2023

      Carla L

      Date: 06/08/2023

      Worst insurance company ever. I tried to get them to take a partial payment they asked me why would I need to do that? And refused to take it. Rudest staff, constantly transferring you they can not help you. I have never seen a worst customer service in my life. Staff will literally argue with you very unprofessional. I’m not sure if this is a real insurance company at this point I’m shopping for a new one! DO NOT use acceptance!

      First Acceptance Insurance Company

      Date: 07/14/2023

      Thank you for letting us know about your recent experience with Acceptance Insurance. We work hard to provide amazing service for every customer. Please contact us at [email protected] so we can provide the 5-star experience you deserve! Please include your name, account # (if applicable) and any relevant information that will help us serve you better. We look forward to hearing from you.

    • Reinaldo P

      Date: 05/31/2023

      Reinaldo P

      Date: 05/31/2023

      Llame para información acerca de mi póliza y cambio del líen holder y me atendieron de lo más bien.

      First Acceptance Insurance Company

      Date: 06/09/2023

      Gracias por la reseña. Nos complace que haya tenido una experiencia positiva con nosotros. ¡Por favor, háganos saber cómo podemos mejorar y ganar 5 estrellas!

    • Sevan S

      Date: 05/25/2023

      Sevan S

      Date: 05/25/2023

      Customer service is horrible. They are not in 2023 when it comes to signing documents , You have to go in to a local office. No thanks! Not to mention , I did not get any documents via the mail from them. I’m going back to *****.

      First Acceptance Insurance Company

      Date: 07/18/2023

      *****, thank you for your feedback. Our records indicate that our agents have been trying to reach you but may have the incorrect contact information. Please call us at 800-321-0899 so we can review your account and update these details. Thank you again for your review.

    • Deangelo F

      Date: 05/11/2023

      Deangelo F

      Date: 05/11/2023

      This is the worst insurance company I’ve ever had never choose acceptance

      First Acceptance Insurance Company

      Date: 06/09/2023

      Thank you for letting us know about your recent experience with Acceptance Insurance. We work hard to provide amazing service for every customer. Please contact us at [email protected] so we can provide the 5-star experience you deserve! Please include your name, account # (if applicable) and any relevant information that will help us serve you better. We look forward to hearing from you.

    • Renie B

      Date: 05/10/2023

      Renie B

      Date: 05/10/2023

      Acceptance Insurance is a scam. The insurance rates are extremely high for such poor quality insurance. I been with Acceptance on and off for along time. I have seen how much the customer service and the insurance prices have changed over the years. Some of the customer service reps are not friendly and do not know how to answer questions. Instead of trying to assist, your call could be transferred to an unknown department...The hold time to speak to a live CS rep could take up to 15 minutes or longer. I am actively seeking a new insurance company elsewhere.

      First Acceptance Insurance Company

      Date: 06/09/2023

      Thank you for your review. Customer satisfaction is our utmost priority, and we are disappointed that that you have had a negative experience. We have passed this feedback along to leadership and will use your feedback to improve customer experience. If we can be of any assistance, please call us at 800-321-0899. We look forward to speaking with you.

    • Shon C

      Date: 04/24/2023

      Shon C

      Date: 04/24/2023

      I got a policy on the 8th of April and then had to pay again 10 days later I never knew you pay car insurance every 10 days I was told I would be paying 7th of every month I call to talk to TIm downtown Nashville location which is rude and didn’t explain to me they’ll be taken 234 out of my account every 10 days

      First Acceptance Insurance Company

      Date: 07/18/2023

      ****, thank you for your review. Several payment plan options are available at the time your policy is first purchased. Please note any changes to EFT drafts or payment plans must be submitted prior to the payment due date. Please call us at 800-321-0899 so we can review your account and make sure the due date you have selected still works for you. We look forward to speaking with you.

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