Business Profile
Auto Insurance
First Acceptance Insurance CompanyThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for First Acceptance Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.2/5 stars
Average of 117 Customer Reviews
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Review fromMariela O
Date: 04/15/2023
1 starMariela O
Date: 04/15/2023
The insurance is way over priced, the customer service is ok. You’ll get some nice reps but most reps don’t know the correct information and will not help you. I had to call 3 times to speak to someone about canceling my insurance with them since each rep told me 3 different things to be able to cancel it.First Acceptance Insurance Company
Date: 06/09/2023
Thank you for your feedback. We apologize for the confusion surrounding canceling your policy. If you still need assistance, please call us at 800-321-0899. We're always happy to help.Review fromDavid C
Date: 04/12/2023
1 starDavid C
Date: 04/12/2023
Acceptance insurance is nothing but a scam they’re insurer damage my car no help at all I constantly call and call never get a answer or response from the adjuster finally spoke to someone just to find out they not accepting liability even tho they’re insurer was at fault because he had a non owner policy and he borrowed a friend vehicle who didn’t have insurance so now I’m out a car and all because they refuse to cover for they’re insurer but according to research and talking to different insurance companies Nonowner car insurance covers your liability for bodily injury and property damage when you are driving a car that's not yours. So, if you cause an accident, your nonowner insurance policy would protect you from lawsuits, just as a standard liability policy would.
A nonowner auto insurance policy can also cover:
Medical payments or personal injury protection coverage
Uninsured or underinsured motorist coverage
Rental car liability coverage
Nonowner insurance, which is also called nondrivers insurance, does not have a car assigned to the policy. That's why it won't have comprehensive or collision coverage, which pays for damage to the car you’re driving. so acceptance needs to be tryna get me in a rental and a replacement car because y’all insurer totaled my car out I hate I didn’t have my own insurance because this company is full of ****!First Acceptance Insurance Company
Date: 07/18/2023
Thank you for your review. Unfortunately, we are unable to file a claim with the name provided. Please call us at 800-779-2103 so we can review your claim and ask any questions. We're always happy to help.Review fromFaith C
Date: 03/26/2023
1 starFaith C
Date: 03/26/2023
I was hit as a pedestrian on December 10, 2022 and have not been able to get a response or any type of service from Acceptance. Because Florida is a no fault state I had to file with my insurance for them to cover me but could never get anyone to respond to emails and calls. I finally got to the point where I wanted to cancel and just get my money back and still could not reach anyone or get a response until they sent a message saying that my insurance was about to be cancelled due to nonpayment and they were reporting me to the state and blocking me from getting other insurance. I finally got someone on the phone and they emailed me an email to respond to for help and transferred me to an agent who didn’t answer and never called back. I still have had no response. Worst customer service ever.First Acceptance Insurance Company
Date: 08/09/2023
Faith, thank you for your feedback. Our records indicate we are still awaiting some documentation to resolve this claim. Please call us at 800-779-2103 so we can review your claim and provide you with an update. We look forward to speaking with you.Review fromDenzel J
Date: 03/17/2023
1 starDenzel J
Date: 03/17/2023
I’m dealing with a theft claim and so far I’ve gotten no help. Haven’t heard from the acceptance agent Robert S****** and I’ve called, left voicemails and reached out in emails. NOTHING!!!First Acceptance Insurance Company
Date: 07/18/2023
******, thank you for your comments. Our records indicate the delay was caused by the investigation required for this claim. If you have additional questions, please call us at 800-779-2103. We look forward to speaking with you.Review fromSherman P
Date: 03/06/2023
1 starSherman P
Date: 03/06/2023
Please if your thinking about going with this insurance company don’t do it we’re not lying about these scammers.
On Dec9-2022 a guy hit me while I was making a left turn the crazy thing is he was behind me an thought I was making a right turn he said.. let me say the state of Georgia works with these thieves to take our money. Car wasn’t paid off until 3 and a half months later no medical no help not one care in the world nobody ever contacted me at all I received two phone calls I had a 2015 ***** camaro with 100000miles that was worth 16k they offered me 7k these people are scammers and just out to collect not inspect no one inspected investigated or anything the I called the other vehicle driver and they did nothing for them so they got away with years of payments for free scammers places like this should be closed down and investigated I will be reaching out to Georgia insurance bureau of investigation to see what can be done about this unfair judgment just wanna let you guys know at acceptance working for crappy people makes you a crappy personFirst Acceptance Insurance Company
Date: 08/03/2023
*******, thank you for your review. Our records indicate this claim was closed following an investigation. If you have additional questions, please call us at 800-779-2103 and we'll be glad to answer any questions. We're always happy to help.Sherman P
Date: 08/04/2023
Don’t play you guys even had the nerve to try and change a statement you made I was told by my adjuster that the other driver was 100% at fault and a week later another old dried up caucasian woman calls saying I’m at fault 40% and the other driver 60% they’re hands down scammers if you’re reading this you’re next!!!!!!!Review fromHenry G
Date: 03/02/2023
1 starHenry G
Date: 03/02/2023
The worst customer service I ever deal with it!!. ***** you guys don’t or shouldn’t be on business ????????????First Acceptance Insurance Company
Date: 07/18/2023
*****, thank you for your comments. Please contact us at [email protected] so we can learn more about your experience. Please include your name, account # (if applicable) and any relevant information that will help us serve you better. We look forward to hearing from you.Review fromElizabeth T
Date: 02/04/2023
1 starElizabeth T
Date: 02/04/2023
Ended up going with my own ***** **** auto insurance since after initial call to Acceptance the day their customer hit me, no one contacted me for 2 weeks except to send a few texts that their liability investigation was still ongoing. I was able to take my car to the auto repair shop the same day I contacted my own ***** **** agent.First Acceptance Insurance Company
Date: 07/18/2023
*********, thank you for your comments. We have passed this feedback along to Claims leadership. You indicate your car was repaired through your own insurance company, but if you still need assistance, please contact us at 800-779-2103. We'll be glad to investigate further and help any way we can.Review fromTee S
Date: 02/01/2023
1 starTee S
Date: 02/01/2023
This is the worst company I’ve ever had to deal with. Their customer hit my car and they have messed with me the entire process. 2 months later and nothing has even been done to fix my car yet. They do not communicate or respond to emails or voicemails. Rude and unprofessional. A real bottom of the barrel company. If you ever get hit by someone with this insurance just do yourself a favor and go ahead and get your insurance company involved because they don’t know what they’re doing and will ruin your car. I’m not even mad, I’m just so disappointed with them and all the time they have stolen from me that I thought it was worth the time to write a bad review in the hopes I could save someone else in the future the pain and agony of having to deal with them. I would give them negative stars if I couldFirst Acceptance Insurance Company
Date: 08/03/2023
***, we appreciate your feedback. We're unable to find a claim with the username provided but would like to help. Please call us at 800-779-2103 so we can review your claim, provide you with an update and answer any questions. We look forward to speaking with you.Review fromSandra C
Date: 01/26/2023
5 starsSandra C
Date: 01/26/2023
I have had Acceptance for a few years and my son had a recent accident, everything was handled professionally and in a timely matter.First Acceptance Insurance Company
Date: 07/28/2023
******, thank you for your review. We're so glad your claim was resolved quickly. If we can be of any further assistance, please call us at 800-779-2103. We're always happy to help!Review fromDANIEL W
Date: 12/23/2022
1 starDANIEL W
Date: 12/23/2022
I WOULD GIVE A ZERO IF I COULD. WHEN I MADE MY FIRST PAYMENT VIA MY BANK ONLINE PAYMENT THEY CLAIMED THEY NEVER GOT THE CHECK AND MY INSURANCE COVERAGE LAPSED SO I HAD NO INSURANCE FOR 3 WEEKS. WHEN I NOTICED MY CHECK HAD NOT BEEN CASHED I CALLED THEM AND THEY SAID MY INSURANCE HAD LAPSED AND I HAD TO PAY EXTRA TO BE REINSTATED. I RECEIVED NO CALL FROM THEM GIVING ME A HEADS UP ABOUT NOT RECEIVING MY PAYMENT. SO WHEN I WENT TO CANCEL MY INSURANCE WITH THEM AND ADD MY CAR TO ***********, ALL I GOT WAS A SONG AND DANCE ABOUT EVERYTHING THEY NEEDED BEFORE THEY WOULD CANCEL(SEE EMAIL BELOW) WHEN I CALLED ACCEPTANCE HEADQUARTERS THEY WERE VERY HELPFUL AND CANCELLELD MY POLICY QUICKLY WITHOUT DEMANDING A COPY OF MY NEW POLICY WITH ***********. CHRISTINE SHOULD BE TERMINATED, SHE WAS VERY HATEFUL AND NOT AT ALL HELPFUL.
THIS IS MY EMAIL TO CHRISTINE TO CANCEL MY POLICY AND HER REPLY.
Christine from YourInsuranceSpot
TO
*** ******
Mon, Dec 19 at 3:26 PM
The Request to cancel must be written ,dated and signed. An email is considered unacceptable. And for the company I need the Declaration Page of the new company. The Declaration Page can be a screen shot from online policy management. The written request, once on paper you can take a photo and send both document to this email or you can text them to me @
Written Request must include Date, Reason for Cancelation, Policy #, How your would like the refund if there is one and signature. Thank you.
On Mon, Dec 19, 2022 at 2:32 PM *** ****** wrote:
PLEASE CANCEL MY INSURANCE POLICY **** ****. AS OF TODAY 12/19/22 I HAVE ADDED IT TO MY *********** POLICY AS SHOWN BELOW.First Acceptance Insurance Company
Date: 08/03/2023
******, we appreciate your feedback. It appears the agent you spoke with is actually an independent agent who also sells our insurance products, and we have forwarded your comments to the appropriate team. If we can be of any additional assistance, please call us at 800-321-0899. We're always happy to help.
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