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Business Profile

Auto Insurance

First Acceptance Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Reviews

This profile includes reviews for First Acceptance Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Acceptance Insurance Company has 129 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 117 Customer Reviews

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    Review Details

    • Jill K

      Date: 11/16/2024

      Jill K

      Date: 11/16/2024

      Jason P********* was great.he explained everything and got me best rate.He was very professional .I would recommend him to my friends and family.Great guy thanks again jason.

      First Acceptance Insurance Company

      Date: 11/18/2024

      Thank you for your review. We're so glad you had a great experience with Jason. If you ever need any assistance, please call us at 800-321-0899. We're always happy to help.

    • Sarah O

      Date: 11/14/2024

      In late August, I paid Acceptance for six months of insurance starting on September 11.
      On September 20, I called to cancel my auto policy with them, and they confirmed it was canceled. I repeatedly asked for email confirmation, but they said they could not send it; however, they assured me the cancellation was submitted for September 20.
      Fast forward to October 28 - I'd been busy with my move but called to check on the cancellation. They informed me that it was never processed and that they could only cancel it from October 28. They acknowledged that there was a record of my call on September 20 but explained that the cancellation was not processed correctly then due to an agent's error. I stated that this was not acceptable and insisted on a refund from September 20.
      They refused. I attempted to dispute the charge with my credit card company, which became another ordeal because I had no paper trail from September 20.
      I eventually received a refund from October 28, meaning I paid for over a month of coverage I didn't need and couldn't use because I had already moved, and the car was not even parked at my old address anymore, all due to their error and refusal to take responsibility.
      Summary: Untrustworthy company; do not use.

    • Weston T

      Date: 11/12/2024

      Luis R********* - one of the "manager's" located in tucson - was extremely rude and inaccurate in the quote and information they provided.
      biggest mistake of my life

    • Johny H

      Date: 11/02/2024

      Johny H

      Date: 11/02/2024

      Quite Possibly the worst insurance company ever!!! Do not get a policy with them. They are very difficult to work with and do not pick up there phones. I wish I could leave 0 stars. I hope they go out of business because they are so terrible. DO NOT WORK WITH THIS COMPANY!!!!! HORRIBLE, HORRIBLE, HORRIBLE!!!!

      First Acceptance Insurance Company

      Date: 11/07/2024

      ******, thank you for your review and our apologies for any difficulty you've had reaching us. If you need additional assistance, please call us at 800-321-0899. Our hours are Monday through Friday from 6am to 8pm CST and Saturday 8am - 5pm CST. We look forward to speaking with you.
      Sat:

    • Tykeeha J

      Date: 10/19/2024

      Tykeeha J

      Date: 10/19/2024

      I wish i could leave 0 stars! The worst insurance in the world my insurance is 1140 monthly!! and I filed a claim for towing reimbursement 5 week ago and still haven’t heard anything back from my adjuster Sarah D****** I have called left voicemail mails and still no response!!!! I even talked to her manager who told me she would call me the next day and never did and now at this point o have been escalated a total of 5 times and I still can’t get anyone on the phone !!!just pay for a bigger name insurance so you won’t have to deal with poor customer service and their lack of urgency !!!!!!!!!

      First Acceptance Insurance Company

      Date: 11/07/2024

      Thank you for your comments. Our records indicate that this claim has been resolved and payment has been issued, and you have confirmed receipt of payment. If you need additional assistance, please call us at 800-779-2103. We're always happy to help!

    • Linda L

      Date: 10/16/2024

      Someone insured by First Acceptance Insurance hit us, and after months of going back and forth and us showing that he legitimately lied, we were met with a denial of damages. I was ignored for months. On top of it, when Craig S***** first spoke to us, he admitted that the insured was avoiding answering messages, and now it turns out that he has submitted pictures of rear-end damage when I have photos of the rear bump showing no damage. The insured admitted to falling asleep behind the wheel when he rear-ended me at a stopped read light, but still, our claim was denied. My accident happened on Dec 6, 2023, and for months, the insured refused to respond, and now we get coverage denied. I understand this company doesn't want to pay out, but this is beyond sleazy.

    • April R

      Date: 09/26/2024

      I had someone hit who is insured through First Acceptance. The hit me head on in June of this year. I have been completely ignored on my claim. All voicemails go to the same person and there is no opportunity to reach anyone else thru the call system. It is currently SEPTEMBER 26 and still have zero returned correspondence other than a letter stating they are working on it! How can anyone operate a business like this? Just blow people off until they give up? This is pitiful!

    • Ryan C

      Date: 09/18/2024

      Ryan C

      Date: 09/18/2024

      Judging by what im reading here in all these reviews im starting to sweat! My truck was hit by one of their policy holders on August 23rd. It was parked and unoccupied. Guy tried to run but he was caught a block away. So far they are refusing to accept liability even though the police report and video from a local shop clearly put their policy holder at fault. My insurance company is telling me first acceptance has to speak to their customer before a decision can be made. Even with video?? The cops took him to jail on 2 felonies. They wont be able to get in touch with him for quite some time.

      First Acceptance Insurance Company

      Date: 09/20/2024

      Thank you for your feedback. We are unable to resolve a claim without first speaking with our insured customer and verifying details of the claim. We apologize for the inconvenience. If you need additional assistance, please call us at 800-779-2103. We're always happy to help.

    • Shalea J

      Date: 09/17/2024

      Shalea J

      Date: 09/17/2024

      I have had this company when it was acceptance insurance I keep getting calls about my insurance when I told the guy I was gonna pay it next week and I'm not late or behind so *** the calls and the harassment is ridiculous. I'm searching for a new company I'm over this

      First Acceptance Insurance Company

      Date: 09/20/2024

      ******, thank you for your comments. If you are being contacted repeatedly by an Acceptance agent, we encourage you to that company as First Acceptance does not have a sales division or agents. If we can be of any additional assistance, please call us at 800-321-0899. We look forward to speaking with you.

    • Alexander C

      Date: 09/17/2024

      Alexander C

      Date: 09/17/2024

      I bought a 6 month policy and 4 months into it they send me a bill and threaten to cancel my policy on top of the fact that I received the bill a day after it was due but why are they trying to bill me only 4 months into the policy

      First Acceptance Insurance Company

      Date: 10/29/2024

      Thank you for your feedback. Please call us at 800.321.0899 so we can review your account and answer any questions. We look forward to speaking with you.

    First Acceptance Insurance Company is NOT a BBB Accredited Business.

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