Business Profile
Auto Insurance
First Acceptance Insurance CompanyThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for First Acceptance Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.2/5 stars
Average of 117 Customer Reviews
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Review fromAndrew S
Date: 09/06/2024
1 starAndrew S
Date: 09/06/2024
The worst car insurance company I have ever had the displeasure of dealing with. Their self pay portal is constantly broken And the due dates are constantly wrong leading to missed payments. The phone I spoke to was extremely rude and even lied telling me I could make a payment over the phone when the site wasn't working. I had to hang up and speak to another representative who informed me I couldn't even make a payment and the Department of Endorsements would have to fix the issue so I could. Avoid this company if you can afford to go anywhere elseFirst Acceptance Insurance Company
Date: 09/17/2024
******, thank you for your comments. The self pay portal will not work if endorsements or other changes are needed for your policy. Please call us at 800-321-0899 so we can review your account and answer any questions. We look forward to speaking with you.Review fromMelissa P
Date: 09/06/2024
1 starMelissa P
Date: 09/06/2024
Absolutely the most horrible insurance ever been a week still no car rental and just get no where with the adjusterFirst Acceptance Insurance Company
Date: 10/21/2024
Thank you for your review. We apologize for any delays in resolving your claim. If we can be of additional assistance, please call us at 800-779-2103. We're always happy to help!Review fromAshley G
Date: 09/02/2024
1 starAshley G
Date: 09/02/2024
I am a customer and am cancelling my insurance with them. My insurance was supposed to be 80$ a month and I simply wanted to transfer it over from my last car as it was being junked and I purchased a new one. The man who set me up with it was a scam artist and a liar who couldn’t tell me why he wanted to charge me over 45$ higher than my prior cost when I had a clean record and no changes in policy. He lied for over an hour and I poked holes in every excuse until finally when I asked him to break down price itemization, he said he had added renters insurance to my policy and was trying to hide that from me. He refused to tell me he added stuff without my knowing when I didn’t ask for it and told him no when he mentioned other insurances I said I just want my same insurance but transferred to a new vehicle. Thats it. Now after I finally was paying only 80$ a month, the renewal price 119$, they have tried charging me multiple times in two months a 119$ renewal fee and are lying again about why it raised all of a sudden with no changes to my policy. Two agents later, now they tell me an endorsement was made a month ago that raised it but refuse to tell me what it is or who made it and why. They are liars and crooks. Do NOT go here please.First Acceptance Insurance Company
Date: 09/09/2024
******, thank you for your feedback. We're disappointed that you had a negative experience with one of the agents that sells our product. Many factors affect the final cost of your insurance premium, and rates may change from one vehicle to another based on the make, model and age of the vehicle. Please call us at 800-321-0899 so we can review your account and make sure you have the best rate possible. We look forward to hearing from you.Review fromIren B
Date: 08/30/2024
1 starIren B
Date: 08/30/2024
They keep saying my policy doesn’t exist , I been trying to cancel it since August 22nd of 2024 if I knew that ****** and Acceptance was a scam I’d never pay them and now I’m in debt because of them both I just wanted a refund they couldn’t even do that once bogus company and they are FAKE!!First Acceptance Insurance Company
Date: 09/09/2024
****, thank you for your comments. We can assure you that we are a legitimate company but we are not affiliated with ******. Please email your name, account # and any other relevant information to [email protected] and we will escalate this concern. We look forward to hearing from you.Review fromTracee W
Date: 08/26/2024
1 starTracee W
Date: 08/26/2024
I need to file a complaint! You can't reach anyone with this company. Their insured hit my parked car 2 weeks ago, and I still have yet to receive a rental car! I can't get in touch with ANYONE. They have the photos. The Adjuster never answers the phone. The voicemail says to press "0" to speak with someone, but it routes to the same voicemail of the adjuster that doesn't answer the phone!!
I didn't ask for this. It looks like the only way I will get my car repaired will be to go through my own insurance!First Acceptance Insurance Company
Date: 09/09/2024
Thank you for your feedback. We are required to speak with our insured and difficulty contacting this customer may have caused delays. If you need additional assistance, please call us at 800-779-2103. We're always happy to help.Review fromShanterra E
Date: 08/17/2024
1 starShanterra E
Date: 08/17/2024
This company *****. I have been calling my adjuster Mary T***** and Asia for 2 weeks now since my accident which was August 3rd 2024. I have YET Received a phone call nor able to get in contact with them with I call back. I leave EVERYTHING they ask for on the voicemail no response. But I get a letter in the mail today august 17 2024 stating like I have NOT BEEN doing my part trying to get in contact with them when indeed I have. When I called the 1800 number ends with 2103 a guy with a very bad nasty attitude answered. This is ridiculous. I’m going to find me a new insurance company and I will be tell ppl NOT TO GET INSURED WITH THIS COMPANY.First Acceptance Insurance Company
Date: 10/29/2024
Thank you for your feedback. We work hard to provide every customer with exceptional service and are disappointed that was not your experience. If we can be of any assistance, please call us at 800-779-2103. We're always happy to help.Review fromDennice P.
Date: 08/15/2024
1 starDennice P.
Date: 08/15/2024
On 6/28 my vehicle was hit by a FA insurer. FA did not accept liability until 7/26 despite the police report and driver admission of fault. Per the 1st adj.policy needed clearing up with insured. He then advised me to take my car in for repairs asap. I get to the repair shop on 7/27 to find FA did not reach out to them. On 7/29 after calling the adjuster back regarding this misinformation, the adjuster sent a link for me to upload video documentation of my car. On 8/5 the 2nd adj. stated “there was nothing on file!” She was speaking over on me with an attitude of finality. She scheduled for someone to call to come out to my home. To prevent delay, I informed her of my fear of missing the call and gave permission for them to just go to my home she responded “you can tell them that when they call and you just to need to make sure you are available for the call!” No one ever called! On 8/8 3rd adjuster “found the case after it was closed.” She informed me that the inspector was cancelled on 8/5 and an estimate was on file. The adjuster was very annoyed by my detailed questions. After the estimate was finally received by the service shop, FA refused to pay upfront for towing. The adj. informed me of FA rental and service drop off days. I stressed the urge to start now as I’m off work. For the first month I ********* until 7/25! I provided her the rental info to take over the contract and give reimbursement. On 8/13 I was informed that I have an outstanding balance instead of a refund. I called in again, FA did not contract with Hertz per the 2nd adjuster at FA. This info was not shared on 8/5 or 8/8. After I called 2 ***** locations and told them I was reserved by FA my options were nonexistent to unacceptable. I was eventually told that FA only pays 28.24 per day which explains the lack of help. I left an updated message for the 2nd adj. On 8/14 she left a message stating that the “purpose of the rental was not to give me something of my liking, but to have a car”First Acceptance Insurance Company
Date: 08/19/2024
Thank you for your comments. Our records indicate this claim was paid on August 15, 2024. Delays appear to have been caused by the vehicle being dropped off at a body shop without an estimate or the adjuster's knowledge. Additionally, if a claimant chooses a rental car provider other than our preferred partner, he or she may only be reimbursed up to the negotiated amount that would be paid to our preferred provider. If you have any additional questions, please call us at 800-779-2103. We're always happy to help!Dennice P.
Date: 08/21/2024
Based on my review of FA on 8/15 their rebuttal was full of lies. I never dropped my vehicle off to the repair without a completed estimate from FA. On 7/26 the 1st adj. Brandon informed me that I could drop my vehicle off at the repair shop and noted that he will call. On 7/27 I attempted to drop my car off and was advised that FA never called and also misinformed me of process. I left with my vehicle. I spoke with Brandon on 7/29 and at this point I was highly annoyed, he apologized and agreed to forward a link for video documentation. On 8/5 I spoke with the 2nd adj Leslye who stated that there was nothing submitted on my file. She then insisted on scheduling an adjuster to come out. No one ever called, neither did anyone come out. On 8/8 I spoke with the 3rd adj. Sandra who noted that the estimate was completed on 8/5 based on the link that was completed the previous week. Sandra was unable to share why Leslye the 2nd adj. stated that nothing was submitted. Sandra also confirmed that the call I was waiting never happened because it was cancelled as the estimate was completed. I then requested a copy of the estimate in which the 3rd adj was very hesitant to provide. I had to get my repair shop service worker involved as Sandra also attempted to further delay the process by providing misinformation like previous two adj. Once the call was completed, my repair shop arranged for my vehicle to be towed from my house to the shop. In regards to my rental due to FA taking so long to process the claim, I could no longer continue to waste money on ***** and rented a car. This information was shared with Brandon, Leslye and Sandra. Sandra was given rental info per her request on 8/8. Leslye was also informed that I had a rental from another company on 8/5. Neither of them shared info regarding preferred company until I called in again on 8/13. Please do attempt to rebut a review with misinformation. This appears to be a standard of practice for your organization. HELP BBBReview fromDana D
Date: 08/13/2024
1 starDana D
Date: 08/13/2024
Terrible customer service. Inept at communicating. Completely clueless agents who cannot answer questions. Left not knowing any more than when I called.
No thank you, I'd rather pay for better quality. Waiting for refund, though class action seems in order.First Acceptance Insurance Company
Date: 08/19/2024
Dana, thank you for your comments. We work hard to provide outstanding service to every customer and are disappointed that wasn't your experience. If you want to provide more information so we can properly address any specific concerns, please email us at [email protected].Review fromTereza O
Date: 08/05/2024
1 starTereza O
Date: 08/05/2024
On May 30th I was t-boned because the driver ran the stop sign My car was towed to the dealership on June 26th acceptance Insurance totaled my car now here we are on August 5th I have yet to ever speak to a representative from this company I have made several phone calls left messages no one has returned my calls and no acceptance Insurance is not my insurance company it is the other parties that was responsible for totaling out my car this is a pork excuse of a businessFirst Acceptance Insurance Company
Date: 08/19/2024
Thank you for your feedback. Our records indicate that one of our total loss representatives spoke with you on August 6 and again on August 7, and as of that date we were awaiting confirmation regarding the settlement order. If this is incorrect or you have additional questions, please call us at 800-779-2103. We're always happy to help!Review fromCalista B
Date: 07/19/2024
1 starCalista B
Date: 07/19/2024
This company is simply horrible, I wish I could give them negative stars. I was hit by a client of First Acceptance. It went from bad to worst. I'm 57 widowed first responder. so i am not healing as fast as I used to. Now I was rear-ended getting off of the highway and police report shows that it was their clients fault along with her admittance. It took a month for them to accept liability and for me to get my car to a repair shop that would even deal directly with them. Now, I completely understand why. Secondly the adjuster are the worst to get in contact with. My car had additional damage and it took forever for them to reach an adjuster and approve additional payment so long story short. I had to pay for the rental upfront because they do not have an account with ********** and ***** didn't have any vehicles. It was 6 weeks before I got my car back due to lack of responding and slow payments made to the repair shop. The rental ended up being over $2000 and they had the nerve to say they would pay $225 because it was a 3 to 5 day job. Simply unbelievable. Additionally, after seeing how horrible that they were that I just used my own medical insurance for my back injuries. There was one person at the company that was responsive throughout the entire ordeal but he wasn't the one responsible for the payments or approving additional repairs. Thanks Matthew D********* for your patience and assistance. Its so sad that you were the only person they hired with customer service skills.First Acceptance Insurance Company
Date: 08/02/2024
Thank you for your comments. Our records indicate that delays were caused due to not receiving required information from the body shop. Please call us at 800-779-2103 so we can provide you with an update on your claim and answer any questions. We're always happy to help!
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