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Business Profile

Auto Repairs

Bridgestone Retail Operations, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Important information

  • Customer Complaint:

    Due to the volume of complaints filed against this business, BBB only publishes the details for 40% of the total complaints filed. While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB.

    While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB.

Complaints

This profile includes complaints for Bridgestone Retail Operations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bridgestone Retail Operations, LLC has 2588 locations, listed below.

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    Customer Complaints Summary

    • 2,372 total complaints in the last 3 years.
    • 813 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/23/22 - 07/28/22we dropped our vehicle off to them to access our car for a blower motor and fuel pump, They had horrible communication they never contacted us to let us know the status or what their diagnostic test found we called them on Monday 07/25/22 to check the status and they said the person to do the diagnostics was not in today and they would follow on on Tuesday after he had a chance to take a look. Tuesday we finally got a call from the service manage ***** and she was vary rude and quickly rattled off the cost for the blower and said if you need to pick up you can. I said no lets get it done. we had to call again on Wednesday to check the status and they said it was not done yet but should be done by 3 pm. So no call stating it was done and went there @ 5 when I got off work and they were closed they had a note on the door stating the hours had changed. So had to wait until 7 am the next day to go there and get our vehicle. They did not apologize for the horrible service or communication and still made us pay $131.00 for our car to be parked in their lot for 5 days. I made a complaint to the cooperate office and they sent the complaint to the service manager ***** who sent a message never called me to call her back and when I returned her call she talked over me and continued to lie and say they had called us but had not. Asked how we can resolve and I said I would like my money back and she continued to interrupt me so I aske for her area manager name and number and she refused. so I told her I **** be filing a complaint with the BBB.

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband purchased 4 new tires and an oil change on our truck. We realized that after the oil change and driving about 1,000 miles they never replaced the oil cap. My husband immediately called Tires plus to let them know.
      We were afraid to drive the truck so got a car rental. Tires Plus said they would tow it back to ******** (30 miles away) rahter then the dealership 2 miles away. We insisted on having the dealership look at it so it was towed there. The dealership took a puliminary look and said there was smoke coming from where the oil cap is and that's not good. A scope of the engine would be $***** and Tires plus said they didn't want to pay that. They towed it to ******** because they claimed they would have someone scope it.
      First they said they would order an oil cap and do a weight barring test, but the wrong oil camp was delivered. Then told they were waiting on a different oil cap. Never hear anything then said the person to do the scope did the wrong check was in a car accident and now looking for someone else to inspect it. Meanwhile our truck still sits in ******** and no word on it. I emailed this contact person again today and got an automated response that he's not responding to emails till he is back. I should also add he's never responded to an email.
      We want our truck fixed, we want to know whats going on.

    • Initial Complaint

      Date:07/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a lifetime alignment at the ******* store but they said they couldn't do it the last time I asked them to do it. So I took my car to another shop and they did it for $*****. I need to get a refund for that amount.

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I I brought my vehicle back in for an alignment recheck on 07-18-2022 which was originally done a couple of months prior. The tires I purchased on 03/15/2021 to two front tires were damaged from a bad alignment. Which forced me to but a new set of tires. After a day in being in the shop they notified me that they could not do and complete alignment to my vehicle due to the fact that it has an Electric Power Steering System, and it needs to be calibrated with an OEM Scan Tool that they don't have. I than proceed to express to the manager that first they should refund my money for the alignment if they couldn't do the job 100% all the way. Second, I should have been told this the first time I came in to get this job done and I wouldn't have had to replace my tires that were not that old nor that many miles on them. He begins to talk over me, so I stated to him to just have the District Manager give me a call to discuss this problem. As of 07-5-2022 no communication.

    • Initial Complaint

      Date:07/24/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I WENT TO TIRE PLUS ON JULY 22 2022 *********** ****************** *** **** TO HAVE MY FRONT BRAKES PAD ROTORS DONE THEY SUNG ME HOME WITH MY FRONT BRAKES SCRUB AND MAKE NOISE THEY TRIES TO PUT IT ON MY BACK BRAKE WAS SQUEAKING WHEN I NO I HAD GOT THAT DONE 2MONTH BEFORE I BROUGHT IT IN TIRE PLUS AND THE TALKING ABOUT I NEED TO REPLACE MY BACK ROTORS WHEN I ALREADY HAD THAT THEY SUNG ME HOME WITHOUT TIE UP MY TIRES AND THEY BENT ONE OF MY BOLTS FOR THE ROTORS SO I WILL LIKE A REFUND OF ****** THEY DID A POOR JOB STORE#****** PHONE NUMBER ********** RETAIL INVOICE ******

    Bridgestone Retail Operations, LLC is NOT a BBB Accredited Business.

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