Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Metropolis Technologies Inc.

  Nashville, TN 37201-1935

• 

  Metropolis - Powered Parking Facility

  432 W Congress Detroit, MI 48226

• 

  Premier Parking

  1213 Hermann Dr. Houston, TX 77004

• 

  Metropolis Technologies Inc.

  Venice, CA 90291-3791

• 

  Metropolis Virginia, LLC

  34 Franklin Rd SW Roanoke, VA 24011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/9/22, I entered the parking garage at ******************************************************************** at 5:22 PM, and exited at 6:52 PM. Upon entering the ********* was unable to successfully download *************** onto my phone. I later received a bill from McKinley Payments for $85.25!! I have now received another bill from Metropolis Payments for the exact same amount. There was no phone number on the bill to contact the company regarding this matter. Therefore, I am responsible for the $15 parking fee, but not the $70.25 ticket fine. This is absolutely ridiculous!!

  Business Response

  Date: 11/19/2022

  Hello,
  
  Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

  Customer Answer

  Date: 11/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, their response basically says they are looking into the matter for resolution. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction (ticket) - 9/16/22 Violation Number *********** Facility - 504 *************, ****** ** Parking Operator - 'Premier'I received a parking ticket/fine in the amount of ***** for a $9 parking fee I was totally unaware of. I ALWAYS pay for parking however in this case there was a sign that said no payments and they would bill if there was a fee. And now I get a parking ticket? I was told to park there for a meeting and was there <45min. There was no street parking in front as usual since it was under construction the day we were there. I should not be 'fined'! I contacted the company and was told if I did not have a receipt to show I paid then I had to pay the fine. There was no way to pay! How could I get a receipt? Gate was open and it said they would bill for any parking charge (not ticket!) but was there for 45min so assumed no charge.

  Business Response

  Date: 11/30/2022

  Hello,
  Thank you for contacting Premier Parking, now Metropolis Technologies. A dedicated member of our support team has contacted the consumer via email. We apologize for any inconvenience this may have caused, and look forward to resolving this issue for you. Thank you. 

• Initial Complaint

  Date:11/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped to get food from a food truck parked at a lot owned by premier (Metropolis). I assumed we were allowed to park there to grab food and leave since the food truck was parked there. They sent me a bill for $75.25. The unpaid parking fee was $5.00. I tried to reach out to them by email. I also called and they hung up in my face while I was put on a "brief" hold (20 min hold). Try to call multiple times again with no luck. On the ticket, it says they will send this balance to a collection agency if I didn't pay but I haven't even been able to contact them.

  Business Response

  Date: 07/26/2023

  Hello, 

  Thank you for contacting Premier Parking, now Metropolis Technologies. We sincerely apologize for the delayed response. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue. 

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past few months, I have twice received 'parking tickets' in the mail from Metropolis Payments. The most recent one was received late October of 2022. Both tickets stated that I had left parking lots they operate without paying. In both instances, I had scanned the ** code onsite and received a text message saying all I needed to do to pay was exit the parking lot. I am concerned that Metropolis is knowingly executing a strategy of sending these tickets to customers who followed the appropriate steps on the date of service in hopes to generate outsized profits. The parking fee for the most recent incident was $6.00, but the fine was $70.25. I am hopeful that the BBB's involvement can positively impact the situation for others who may be receiving these same messages.

  Business Response

  Date: 11/17/2022

  Hello, 

  
  Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue. 
  

  
  

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18338158
  
  I am rejecting this response because the response from the customer service representative did not acknowledge the circumstances of the case and simply rejected the issue I raised.  Specifically, there was no mention that the ** code had been scanned correctly at the lot and that I received a text message instructing me to "simply exit the lot for payment".  
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/23/2022

  Hello, 

  Our most recent correspondence with the consumer contains our provided resolution which we communicated via email. The consumer's most recent comment contradicts the solution we provided.

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not have a sign or anything that stated I would be in violation, nor did they have a way to pay them(nothing so that they can overcharge you). THis is like a bait and switch attempt to extort money out of people visiting downtown *********. I was issued violation number *********** for $92.15 to pay by 11/6/22 for parking in the garage(with no signs or warnings or any way to pay) on 2nd ave. I would not have parked in this garage that said only "PARKING" They are trying to make me pay $92.15!

  Business Response

  Date: 11/15/2022

  Hello,

  Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have parked in larger cities often. Never, and I mean never, have I dealt with a company that is so poorly operated. On 10/3/2022 my fiance and I parked at the trinity parking lot run by premier parking of ********* (which is not their operating name, they operate as "metropolis payments", yet another avenue of deception in holding them accountable). We entered the parking lot at about 4:11 pm, I recognized it was paid parking, used a smart phone, followed a QR code where it asked me for standard info. License plate number, name, phone number, and a method of payment. The app instructed me that it "automatically records the entrance (it showed in the app it knew I had entered the parking lot) and exit times, then charges your card "touch free" after you had exited the parking lot. So we went, walked around for about 45 mins and then decided to go eat dinner in another area of ******* We exited the parking lot at 4:57 p.m. on 10/03/2022. The app sent me a text message saying it recorded my exit and my card would be charged. So going about my life, my family visiting trip in ***** ends and we go back to **********, *******. On 10/27/2022 24 days later, I end up with a bill in the mail. It is from "Metropolis payments located at *******************************************************************************". The letter informs me of payment due that is a result of the original $5 parking fare, plus a "non payment violation ticket" that is $40.25. Yes, you read that correctly, the fee they are charging is more than 800% of the original parking fee. My thought here is, I received a text message explicitly saying my card would be charged, that combined with the system saying the system is touch free, so the question is, did it charge my card? Apparently not. I have reached out to their customer service about paying the original $5 fare using the card on file, but "****************" has assured me nothing short of $30 will be accepted, while threatening my credit score with a collections agency.

  Business Response

  Date: 11/17/2022

  Hello, 
  Thank you for contacting Metropolis Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue. 
  
  

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18329624
  
  I am rejecting this response because:

  You're support team failed to recognize the issue, then insisted your company was unable to waive the outrageous parking fee, after informing me that there was no one I could speak to on the phone regarding the incident, they then offered a "one time reduction" of the hundreds of percent over the parking fare fee of a whopping $5. So the wrongly assessed fee of $45 on a $7 dollar fee, the official response of your support team is "the only thing we can do is reduce it to a $40 fee instead of a $45 fee".

  Additionally by visiting the website, the company initiated another parking fare charge while my car is physically **** miles from the location, because your flawless system that per your website "automatically records license plates entering and exiting the parking lot" failed to recognize that my car wasn't physically in the parking spot and simply going to a specific url automatically triggers another parking fare charge. Not only did the company not recognize this charge as fraudulent, they actually charged my card the fare, they actually charged my card a parking fare for a parking lot I was **** miles away from. 

  Naturally I will be contacting my credit card company about having you labeled as a fraudulent charge because your company obviously is ok with it as your "customer support team" quite literally has refused to investigate the matter or speak directly with me about what's going on.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/22/2022

  Hello, 

  We have followed up with the consumer with our provided resolution via email. Thank you. 

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18329624
  
  I am rejecting this response because:

  The company has not followed up with the "consumer". The company is directly lying, yet again.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/23/2022

  Hello, 

  We have made another attempt to contact the consumer via email. 

  Customer Answer

  Date: 11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution is satisfory to me. I hope the company contacts their customer service agent "****************" who's emails to me are directly contradictory to the current emails now being given to me and has him confirm that these new emails are in fact the real company's response to the situation.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theyre charging me $75 times two for Two 5:00 parking fair theyre also charging me ***** times two for two 8:00 dollar parking fares I try to call them and Im getting nowhere I was just in the alley only for a Quick second and I dont think this is fair

  Business Response

  Date: 11/16/2022

  Hello,
  
  Thank you for contacting McKinley Payments. Please reach out to ***************************** with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.

  Business Response

  Date: 11/16/2022

  Hello,
  
  Thank you for contacting McKinley Payments. Please reach out to ***************************** with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered the ************. garage on August 7th and were unable to figure out their payment app, while also realizing the first hour was free. The first hour was listed as free, but we mistakenly overstayed only 26 minutes due to a wait at the restaurant we visited. Weeks later we received a notice that we owe $6.00 parking fair plus $70.25 "fine." Nowhere in this garage did it state ramifications of a fine. I returned to the garage and verified there are no $70.25 violation signs present. I am more than happy to pay our unpaid fare of $6.00 and I contacted them and stated that I would, but they declined my appeal. I do not believe it is fair to request compensation beyond the $6.00 fare, especially considering the violation amount is not posted.

  Business Response

  Date: 11/16/2022

  Hello,
  
  Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

  Customer Answer

  Date: 11/17/2022

   
  Complaint: 18317131
  
  I am rejecting this response because:
  The actual parking fare due for 25 minutes of service is $6.00, per their posted signage. No signage existed stating a violation of $70.25 could be incurred. I visited this garage weeks after our first letter was received and there were still no violation warning signs. 
  I remain eager and happy to pay the $6.00. Please send a link to pay the actual fare due. 
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/22/2022

  
  Hello, 
  Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
  
  

  Customer Answer

  Date: 11/29/2022

   
  Complaint: 18317131
  
  I am rejecting this response because:

  They never actually emailed me on Nov 22nd. The last email I have from Metropolis is from *********************** on Nov 16th, reducing the fare to $30. 
  My stance remains: 
  I am eager and happy to pay the $6.00.
  The actual parking fare due for 25 minutes of service is $6.00, per their posted signage. No signage existed stating a violation of $70.25 could be incurred. Please send a link to pay the actual fare due. 
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/30/2022

  Hello, 

  We have followed up with the consumer once more via email. 

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18317131
  
  I am rejecting this response because:
  I reject the offer to reduce to $30 and remain eager to pay the $6.00 fare.  The actual parking fare due for 25 minutes of service is $6.00, per their posted signage. No signage existed stating additional monetary violation could be incurred. Please send a link to pay the actual fare due of $6.00

  Sincerely,
  
  *******************************
  

  Business Response

  Date: 12/02/2022

  Hello, 

  We have addressed the consumer's comment via email. Thank you. 

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18317131
  
  I am rejecting this response because:

  On 9/13/22 I revisited this garage and the entrance we used did not have any violation signs; See dash cam video with time stamp. I revisited this garage again on 12/5/22 and took a photo showing that signs were added both after our use of the garage, and after the 9/13/22 video. Please send a link to compensate your company for the $6 fare due. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/13/2022

  Hello, 
  Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
  
  

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 3 ticket summaries from Metropolis payments for an outrageous amount of money considering the cost of fare. There is no indication when you park there that you would receive a ticket for over $75 if parking just seconds longer than what is stated. I received 3 tickets when showing condos to a client in a building 3 days in a row.

  Business Response

  Date: 11/16/2022

  Hello,
  
  Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We visited ********* on 9/8/22 and parked in a parking garage. There wasnt a pay booth nor did we see how much for parking or anywhere to pay for parking. We later received a ticket from Metropolis for$76.25. The parking fee was $6.00. The remainder is Ticket Fine. We looked and there wasnt a phone number listed for the Company on the ticket or on the website. We tried paying the ticket but both ways the instructions said were available to pay would not work. We received an error message that said Invalid Violation number so we werent able to pay the ticket. *************************** ************ Violation number *********** Parking Location: ********************************************************** Sincerely, ***************************

  Business Response

  Date: 11/17/2022

  Hello,
  
  Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.