Business Profile

Parking Facilities

Metropolis Technologies Inc.

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Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,141 total complaints in the last 3 years.
244 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a private parking ticket on ****** at ***************************************. Premier recently installed a new system to pay through an app. I was unable to modify the app from a temporary license plate (rental car) to my permanent license plate. Therefore I was unable to properly use the app in order to pay. Even though this was an error with their app rather than a lack of compliance on my part, they would not waive the fine and it was very difficult to get ahold of them. I sent several emails to try to resolve this. I also tried to stop at the office at **** ****** but no one was there. I received an email on 10/14 denying my appeal without any rationale. I asked a follow up question and never got an answer. Today (10/24) I received an email lowering the amount due to $30, still without the reason the fine was not waived. Again, at the time of the ticketed offense I tried to pay. The issue was with the app, not with my attempts to comply. The fine would have increased on 10/26, and the letter contained the threat of sending the matter to a debt collector, so I ended up paying the $30. I dont mind paying the $12 for parking, but I dispute the fine. In short - terrible customer service, and fining a customer for an error that was the fault of the company, not the customer. Yes, it's $30. But $30 from several people becomes a lot of money and is potentially a scheme to defraud customers.
Business Response
Date: 11/30/2022
Hello,
Thank you for contacting Premier Parking, now Metropolis Technologies. A dedicated member of our support team has contacted the consumer via email. We apologize for any inconvenience this may have caused, and look forward to resolving this issue for you. Thank you.
Initial Complaint
Date:10/24/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have the app installed on my phone. The app didnt charge me when I left the parking garage. I got a ticket in the mail (private companies cant ticket you by the way) for ***** plus the $10. When I emailed them to explain the app didnt work and to pay the $10, they refused to lower the fee past $50. I have had other issues with the Metropolis app not working and overcharging me. Do not park in their garages. Highly predatory company.
Business Response
Date: 11/17/2022
Hello,

Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:10/24/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a parking notice for unpaid parking that occurred on 9/23/22. I loaned vehicle and the user parked in a facility on *************. Parking notice indicated there was unpaid parking of $40 and a fine of $70.25. I contacted Metropolis and indicated that the user of the vehicle was under the impression the parking fare was paid using the ** code and website. In reality, the user was never charged. I offered to pay the unpaid parking but not the fine as the fare amount was not posted in the facility and the user believed that parking had been paid based on usage of the website. Metropolis declined to accept my offer and told me their decision was final.
Business Response
Date: 11/17/2022
Hello,

Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 11/18/2022

Complaint: 18294790

I am rejecting this response because the business did not offer a solution, they only acknowledge the complaint.

Sincerely,

*******************
Business Response
Date: 11/22/2022
Hello,
We have sent our proposed resolution to the consumer's provided email address. We look forward to their reply.
Customer Answer
Date: 11/22/2022

Complaint: 18294790

I am rejecting this response because:
Message to company. I will pay the amount the borrower of the car they thought was paid per the ******** site, but nothing additional due to their inferior website, signage, lack of attendants and payment processes.
For ticket ***********, the parking fee believed to be paid was $30. I will pay that amount since your systems were the culprit.

For ticket ***********, the parking fee believed to be paid was $40. I will pay that amount since your systems were the culprit.

In addition, the lack of signage and fees is problematic and your company needs to address this along with systems issues making the customer think the payment was successful.

Sincerely,

*******************
Business Response
Date: 11/23/2022
Hello,
We have followed up with the consumer via email regarding our proposed solution.
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a parking violation notice in September from McKinley payments.The vehicle shown in the photo is not mine. The license plate in the photo is a Standard ********* license plate which has the same number as my specialty *************************** license plate which is totally different. I spoke with a representative of the company on 10-10-2022 who informed me that they didn't discuss violations over the phone and told me to email Metroplis payments, which I did. Metropolis emailed me back and said to go to Metropolis payments again and file my claim. I've tried sending all my information with photos of my vehicle and license plate twice but website will not take my info.I've reached out to this company on 5 different occasions and still can't get through to anyone other than someone taking calls that can't help.I'm sending photos of the vehicle and license plate in question along with my Vehicle (a pickup truck) and my license plate registered to my vehicle.I have never been to the parking facility in question,ever. I have documents of my claim I tried to send but failed. This is very frustrating for a business to conduct themselves in this manner.I'm hoping you can get the matter resolved for me.If you need more information,please call or email me. Thank you,**************
Business Response
Date: 11/15/2022
Hello,
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 11/16/2022

Better Business Bureau:
McKinley Payments contacted me via email on 11-14-22 and on 11-15-22 to inform me that my dispute on violation
ID *********** has been accepted and waived. No further action required.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/19/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked at a Premier/Metropolis parking garage in the Gulch on 9/3/22 at 11:18 am. When I drove in, there was no information on how to pay to park. The gate was open, and there was no ticket to take. I left the facility at 1:10 PM, through an open exit gate. After looking everywhere to ascertain how to pay, I assumed the parking was free on weekends (it was a Saturday). Several weeks later, I received a Notice of Parking Ticket in the mail,providing a "violation number" and stating I owe $6.00 for "Unpaid parking fare" and $70.25 for "ticket fine", for a total of $76.25. I contacted Metropolis to request information on how I should have paid at the facility to avoid the fine, but they refused to address my questions. Instead, they offered to reduce the fee to $50 (see below). I have since seen that many other people have experienced the same issue with the Premier/Metropolis parking racket. I request that action be taken against this vendor. It deliberately obscures information on how to pay for parking, so that it can charge exorbitant fees, which are unfairly obtained and essentially represent a scam."**************** (Metropolis Payments)Oct 3, 2022, 9:21 AM PDT Thank you for contacting Metropolis Payments. Violation *********** was received for non-payment at a Metropolis parking facility. Our records indicate that this was your first violation received and we would be willing to reduce the violation amount to $50. Please click the embedded link here to complete payment for a $50 reduced violation amount or click the link provided below. Please also ensure to include the same email address used to submit this dispute. Metropolis parking facilities are located in many major cities across *****************. We provide safe, contactless parking for you and it all happens digitally! Metropolis' license plate recognition technology will allow for a seamless drive-in and drive-out experience. Payments are applied automatically every time. It's that easy..."
Business Response
Date: 11/15/2022
Hello,
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I would like my dissatisfaction on the record with the business's response, which is no different from the response they provided to me when I complained directly to them after receiving their fine in the mail. Their response was to offer me a $50.00 settlement (reduced from the original charge of $76.25, for <2 hours of parking in a garage with no gate or signage) and to continue to insist that their signage is adequate to inform consumers how to pay for parking. It is not.
Because I have expended a lot of time on this issue and continue to receive notices from the business regarding my outstanding fee, I paid it last week. I did not want them contacting a collection agency and affecting my credit, since it has been 2.5 months since the event occurred.
This business is taking advantage of consumers and should be stopped. My payment of the $50 fine in no way indicates my acceptance of their response, but since I previously received a notice from BBB that it was closing the case due to non-response, I have felt I do not have the support of the BBB or the *********** of ******** Affairs (to whom I also reached out) to obtain a fair outcome. So I gave up.
Sincerely,
***************************
Initial Complaint
Date:10/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We keep receiving this ticket stating we owe $80.25. The license plate they list is for my 2009 Pontiac. The vehicle they show is a black SUV ****** I have made contact with their customer service on two occasions and they are no help. No matter how many times I tell them we were out of town on the date of the violation not to mention it was not my car in the picture they sent. I want them to stop harassing us. When I asked to speak with someone who could help me they said I had to just go to a website. That was no help either. I see that they have many complaints why are they being able to get a license here in ******** when they are clearly using fraudulent billing practices.
Business Response
Date: 11/16/2022
Hello,
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:10/19/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked at Metropolis garage on 9-30-22 @5:20 pm at **********************************************. I scanned barcode but couldn't get on app to pay for parking. I tried the entire time I was at restaurant. I leave at 6:47 pm and go to another garage (350 *********************) to park @ 6:57 pm and left at 10:54 pm. I was able to get on app and pay. I get violation in the mail for $76.25. I filed dispute and explained and Metroplis said $50 is all they could reduce fee to. I want to pay my $6.00 parking fee, but feel it's unreasonable for a $70 fine. It is obviously an issue for other people because the drop down menu on dispute showed "could not get on app" and "poor cell phone reception" as reasons for dispute. I just want to pay my $6.00 parking fee and be done. Metropolis says there is nobody I can talk to. I also read news article from WSMV where many people are having same issues .
Business Response
Date: 11/16/2022
Hello,
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

Customer Answer
Date: 11/21/2022

Complaint: 18291734

I am rejecting this response because: I have reached out to them many times and they say they can lower this from $76 down to $50 but that's it.............that is not acceptable to me. I am trying to pay what I owe, but they won't let me. Looks like they are just trying to make money off of people. I want to pay what I owe ($6.00), but not getting anywhere when I email customer support. I just want to pay my original fee that I couldn't, because I couldn't get onto the app that night. I have heard many people having the same issues and charging enormous fines as well. This is not acceptable.

Sincerely,

***************************
Business Response
Date: 11/22/2022
Hello,
The consumer's reply contradicts our provided solution so I have attached our most recent correspondence to them. Thank you.
Customer Answer
Date: 11/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I tried to contact you to say that McKinley reached out to me and waived the fee, so no further action needs to be taken.
I just didn't see their email before yours.
Sincerely,

***************************
Initial Complaint
Date:10/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a parking violation on my car. My son was driving and stated him and his friends tried to pay however their payment machines were not in working order. I tried filing a dispute with the company and was told this matter was closed. Now I'm receiving a second notice to pay. I saw a story on the new expressing the same concerns as mine. No way to pay on site and hit with a crazy fine on top of $10 parking. Attached is the link to the news article about this business being a scam. https://www.wsmv.com/2022/09/26/unexpected-violation-fee-parking-*********-can-be-7-times-cost-parking/?fbclid=IwAR3ZVgXysltch2JFTSZ2JhLw8-OV1aWxZeA8yODEqeFvTJDrrp4ThM42y5M#l8k8pir8gg1kmel3zph
Business Response
Date: 11/15/2022
Hello,
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 11/17/2022

Complaint: 18291072

I am rejecting this response because:
This business is legit a scam!! There is no way to pay via phone or machine. I agreed to pay the $10 for parking. Im not paying a fee because their system was inoperable. There are news stories and numerous complaints on BBB to support this statement.
Sincerely,

***********************
Business Response
Date: 11/22/2022
Thank you for your reply.

Our records via the BBB site state that payment was attempted through an onsite pay machine and not the Metropolis web-app.

Because we do not accept payment through pay machines at this location, this violation is valid. We have reduced the violation fee as a courtesy.

Thank you for your cooperation and understanding. Have a great day.

Support | Metropolis Payments
Customer Answer
Date: 11/22/2022

Complaint: 18291072

I am rejecting this response because:
This business is a scam!! They dont have valid ways to pay. I attached the news article on this business because they do this is in all cities My son and his friends tried to pay and werent able to. This is my last response. I am willing to pay the $10 for parking but nothing over that to get this settled
Sincerely,

***********************
Business Response
Date: 11/23/2022
We have followed up with the consumer with our proposed resolution once more via email.
Customer Answer
Date: 11/29/2022

Complaint: 18291072

I am rejecting this response because:
This business is a scam!! They thrive off not having payment methods available and then receiving fines.
Sincerely,

***********************
Initial Complaint
Date:10/18/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August of 2022 we received a notice from ******** Payments for parking in one of their lots in ******, **. The notice said we owed them $80.25. ($10 parking fare + $70.25 ticket fine) We did park in their lot on 7/4/22, however, when we tried to leave the lot after parking for 1 hr & 12 min, I scanned the ** code at their "pay' station but the page would not load. Thinking it was my phone, I had my oldest ******** the code using his phone (he has a different cell phone provider) he had the same problem, then my youngest son tried to scan the ** code, only to have the same issue. All three of us tried several other websites to test if it was our phones or the pay to park ** code. We were able to quickly & easily access all the websites we tried. It was at that point we realized their server was down making payment imposible. We waited in the lot for close to 25 minutes. We looked all over for a phone number to call or an attendant while we continued to try to scan the pay code. There was no phone number for help and at no point did we ever see a parking attendant to assist us with the payment issue. We had no choice but to leave the lot. A few days later we received a letter demanding $80.25. There was no number on the letter to call for help, only a web address to pay or file a dispute. I filed a dispute informing them that their pay system was inoperable, however I did wish to pay for parking and offered to mail them a money order or cashiers check for $10. A few days later I received a rather rude email from them denying my dispute and demanding the $80.25. I replied back to their email, again telling them it was of no fault of ours that their server was down, making it impossible for us to pay, and that I would gladly send them the $10, however I refused to allow them to extort the exorbitant fee of $70.25 because they had network issues. They they sent another rude response saying they denied my dispute. They are now using the name Metropolis Payments.
Customer Answer
Date: 10/19/2022
The "Violation: number they assigned us is
***********
Under the name of
********************* License Plate # *******
***** **************. *******, **/ 77429

They sent an email today offering to reduce the fine to $50 with an "embedded" link to click to pay. They are still trying to extort money from me and after reading all the reviews of how they scam people, I do not wish to click on any link they provide or give them my credit card information. Initially I offer to pay the $10 for the parking but after all of their rudeness, shadiness and the hassle they've caused me I don't even feel they should get that, but I will pay it as long as I can pay by money order or cashiers check and they send me a written, paid in full notice.
Initial Complaint
Date:10/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Aug 16, 2022 a service truck of ours parked at ********************** to service a customer.The address of this garage is ***********************************************************************. I received a "Parking Ticket" in the mail on Sept 20, 2022 for this "Violation". Letter stated our truck was there for 1 hour and 24 minutes of which the first hour is free. Total charge of $74.25, which means they charged us about $185.00 per hour for parking. On top of this, our service trucks are set up for automatic payments thru the parking app. Have tried to contact the company several times with no response. Our company owes the legitimate parking fees and will gladly pay what is fair. Violation number ***********
Business Response
Date: 11/15/2022
Hello,
Thank you for contacting McKinley Payments, a Metropolis company. Please send an email to ***************************** with your Metropolis account information so we can properly troubleshoot your issue. We look forward to hearing from you soon.

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Metropolis Technologies Inc. is NOT a BBB Accredited Business.