Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,141 total complaints in the last 3 years.
244 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were vacationing in ********* on July 28, 2022. We parked in a couple of garages and paid for our parking with parking attendants and most garages has the arm barrier too. The best we can remember is we parked in a garage to go eat and when we left the garage we could not figure out how to pay. I thought it would be like the toll roads in ***** where they will mail you a bill. Well we did receive a bill and the parking was $6.00 and plus a fine of $70.25!! Is this even legal? Is this company legit and allowed to charge such a big fine? I am happy to pay the parking ticket but the $70.25 fine should be illegal! I did email the company after many attempts they tried to lower to $50.00 which I still find unacceptable. They also have NO phone number available. We loved ********* but after this I have no desire to ever visit again. Thanks for your time.
Business Response
Date: 10/20/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:10/06/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Metropolis Payments (Premier Parking), Violation Number ***********, Unpaid Parking Fare...$70.25, Date..9/13/22 On the above date we were visiting ********* and parked in one of your parking garages. Upon arrival it was noted there was no attendant or parking ticket that came out of the slot before entry. After I parked, I read the instructions regarding downloading information from a QR code. I don't have that technology available. As previously stated, there was nobody available from the parking company to pay for the parking. Shortly thereafter I received a parking ticket in the mail demanding $17 for the unpaid parking fare along with $70.25 ticket fine. I certainly have no problem paying for parking as that was my original intention, but the $70.25 fine is excessive. I understand there have been numerous complaints about this and I would like to add mine. We enjoy coming to ********* and marvel at the talent on display, but with issues like this we will reconsider our travels. Thank you for your consideration and I look forward to hearing from you regarding this situation.
Customer Answer
Date: 10/17/2022
10/1722
Per an inquiry from the BBB- I have not heard from the company.
Business Response
Date: 10/19/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 10/26/2022

Better Business Bureau:
They offered to reduce the fee to $50. I am willing to accept this to resolve the issue. I understand that with the high cost of labor, automation is very attractive and more affordable. *********** for everyone right now.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:10/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked at the *********** in the Gulch operated by Premier Parking. No gate. No ticket dispenser. No signs re: prices or late payment fees. Only a QR Code and signs about "joining". I parked to meet a friend and then exited the garage - unsure if I would be in a free hour or if they would mail/give me a parking charge. The terms of the parking garage were so confusing and vague - I was unsure. Then, after a few days, in the mail I get a letter from McKinley Payments (not Premier Parking - but by something that sounds like a collections agency) with a picture of my car and demand I pay an $8 parking charge AND a $70.25 fee - with further threats of action if I do not pay. This feels like extortion and the $ fees and costs were not posted or made available to anyone parking or searching otherwise. I appealed per instructions in the letter - and was (surprise) quickly denied. With no explanation. I followed up and asked for info and I have not received a reply. The terms of their parking contract/terms were not posted (I took pictures after getting the letter) and at best maybe terms are hidden behind QR codes and "joining" online. I would not know because access is limited and behind "joining" something. I don't want to join anything from Premier Parking. Hiding contract terms is not the meeting of the minds / offer-acceptance required for contracts to be valid. I will begrudgingly pay the parking fee of $8 as a cost of parking. But, paying $70 is almost tenfold the $8 charge and feels like an extortion scam. No one would pay $78 dollars to park in the Gulch to briefly meet friends. If this $70 charge was actually posted - people would back up fast to get out of this garage. If I end up paying the $78.25 - then this will be the last time I go to businesses in the Gulch or park in a Premier Parking spot. If McKinley Payments accepts me paying the $8 parking charge only - then I may go back to the Gulch but never park in a Premier Parking spot.
Business Response
Date: 10/28/2022
Confirming we have connected with this customer through our internal support channels and consider this matter to be resolved.
Customer Answer
Date: 10/28/2022

Complaint: 18291250

I am rejecting this response because:
The mentioned connection I received from Metropolis was an automated denial response sent 7 min. after I emailed appealing to only pay the $8 parking fee owed vs the additional $70.25 arbitrary charge. I was told my request was denied due to ample signage in the garage. The signage that I could find was only a QR Code asking you to scan to join. I saw no signage detailing the $8 parking cost, or any costs for that matter, and certainly saw no signage about a $70.25 fee. I replied to that automated denial email and never got any further response. An automated reply sent in 7 min. was not a true appeal - it was a sham. I ended up paying the $78.25 in protest only to not get turned over to collections, and to prevent Metropolis from adding an additional $70 made up charge or worse (if they can pull $70.25 out of the air - then what prevents their next made up fee to be $7,000.25?). I have decided that I will let everyone on my various neighborhood/group/church ******** pages know about this practice and recommend they avoid parking with Metropolis, Premier Parking, or any of the businesses that use their lots.
Sincerely,

***************************
Business Response
Date: 11/15/2022
Hello,
We have followed up with the customer once more via email.
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/15/22, my wife and I tried to find parking near Rolf and ******************** shortly before 6 p.m. . There was no street parking within several blocks. I parked at the the **************** Metropolis parking lot. I tried to scan the ** code without success. I tried calling the posted phone number without success. I tried texting to the appointed number without success. I gave up. I understand that there have been numerous complaints about this problem. I would have gladly paid if their systems were operational. I do not think I should be fined $70. 25 out of no fault of my own. I do not intent to pay that amount. I will gladly pay for the time I spent in their lot but I do not think that is an option. Add me to your list of people having the same problem and work with the company to address the problem. Thank you.
Business Response
Date: 11/30/2022
Hello,
Thank you for contacting Premier Parking, now Metropolis Technologies. A dedicated member of our support team has contacted the consumer via email. We apologize for any inconvenience this may have caused, and look forward to resolving this issue for you. Thank you.
Initial Complaint
Date:10/04/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Metropolis Payments is attempting to charge me $76.25 on behalf of ***************; $6 for parking, $70.25 ticket fine for parking in their lot located at ********************************************************************** on 8/27 for 1 hour. This parking lot has recently adopted a new way to pay for parking which is by scanning a QR code and paying for parking online, which is the ONLY way you can pay for parking. I attempted 3 separate times to access the website to pay for parking, but the website was down. I was completely unable to pay for parking, and no one would pick up when i called. I ask for help that the ticket fee be waived due to the problem being on their end, and that the $6 parking fee also be waived due to the stress it has caused me as well as my time wasted. This issue was recently faced by many other consumers, and local ********* news has been reporting on this injustice. Thank you for your help.
Business Response
Date: 10/19/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:10/03/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am 76 years old and I let my relative who was visiting from **** use my car to go down town evidently they parked and the fee was **** which they paid. I received a letter stating to pay 7****. How can an **** fee turn into a 78 dollar fee. Please stop these people from hurting the elderly. Please get this canceled
Business Response
Date: 10/19/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 10/19/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received an email stating that has been resolved or know payment is needed. No communication from McKinley via email
Business Response
Date: 11/09/2022
Hello,
We have followed up with the customer on two occasions via email with no response. Our team considers this matter to be resolved.
Initial Complaint
Date:10/03/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a violation summary stating I owed *****. I emailed them stating I would pay the **** but not the fine of ***** as there was no attendant and if I owed then why did the arm come up for me to leave. I saw the report on WSMV stating to file a report on the BBB website. Now I have received by mail another letter for the same violation under the business name of Metropolis payments. I am not paying this fine as I feel this is incorrect as stated earlier that if there is no attendant and the arm comes up. Thank you for you help *********************
Customer Answer
Date: 10/14/2022
As of today 10.14.22 I have not heard from McKinley payments or Metropolis payments on the invalid parking violations that I have received
Customer Answer
Date: 10/19/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the email I just sent to them dated today 10.19.22
I have received the notice from the BBB they you wanted me to reach AGAIN to you. I will NOT pay this so called parking violation as stated before no attendant and if we were expected to pay the arm to let you out would not have come up. Please remove this from my name or I will continue to fight this.
Business Response
Date: 10/19/2022
Thank you for contacting McKinley Payments. Please reach out to ***************************** with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.
Business Response
Date: 11/09/2022
Hello,
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 11/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As they sent me an email dated 10.25.22 saying they have closed my violation number 724-557*249 in there system. Which I am assuming they have written this off as I have not had any response back from them

Sincerely,

*********************
Initial Complaint
Date:10/03/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked in the **** garage. The app to scan did not work so I was unable to pay anyone. I was there on 9/10/22 from 3:45 pm until 4:53 pm for a charge of $4.00. There was no way to pay. I have a ticket to pay via mail with a fine of $70.25. I will pay the $4.00, but not the fine of $70.25. I know that this group is a bunch of crooks preying on the public and have seen the expose on the local news.
Customer Answer
Date: 10/17/2022
Update:
1) I have heard from the company since I emailed them directly.
2)I am not satisfied with their response. I had a parking bill of $4. They charged over $70 fee, after my complaint they dropped it to $50. I told them it was not adequate, that I would only pay $4 since their parking app was not working and I could not pay at the time I parked. I did go ahead and pay the $50 the avoid future penalty. But would like them to reimburse my credit card $46 (fee minus the $4 parking). This company are crooks. Multiple complaints on BBB. There was even a local news story about their bad business practices. They should be shut down.
Business Response
Date: 11/17/2022
Hello,
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

Customer Answer
Date: 11/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/03/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used a parking lot owned by this business. I tried paying using the instructions given at the lot. Every attempt was unsuccessful. I assumed I would receive a bill in the mail, but only received one after a late fee was added. I disputed the fee using the given customer service option on **********************'s website. The dispute was denied (picture attached). I believe this business is using faulty payment methods to unfairly charge customers late fees.
Business Response
Date: 10/19/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:10/03/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took my daughter to the doctor and parked in their lot never had I had a problem before. On September 7, ******************************************************* When living the property there where 4 employees at the exit and informed me that I had to pay them if I didn't download the app. I explained to them that I wasn't aware I had to download an app so I would just pay them in cash. Once I paid they let me exit the propriety. There where four employees there with uniforms and iPads. The company has pictures of me entering and exiting the property so they can identify the employees but they don't want to. I have called ************ them and emailed(***********************************************************) them with no luck. They are charging me 3 times more ($37.25) than I have ever paid when I take my daughter to the doctor. The most I have paid is $10.00 and on that day I paid $7.00. This to me is not right because if those people shouldn't have been there why didn't security stop them they have security driving around at all times. Why should I pay again if I took care of it on that day and all they have to do is look at their cameras. That to me is FRAUD.
Business Response
Date: 10/19/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 10/19/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried emailing and calling them and i have not received any help from them.please below email from the company.......
So I paid in cash with your employees who didn't explain to me that if I paid with them I would still be getting a bill. The company has a recording of the employees but doesn't care to review the footage and is asking me to pay 3 times more than I have ever paid using that lot. This is FRAUD! I will not pay something I have already paid and the company knows because if you have a picture of me exiting the lot you have the picture of the employ and me handing over the money. I will be making a complain else where on Metropolis if that is a real company.

*********************

On Monday, October 3, 2022, 01:12:53 PM CDT, Metropolis Payments <******************************************> wrote:

Your request (******) has been updated. To add additional comments, reply to this email.

********** (Metropolis Payments)

Oct 3, 2022, 11:12 AM PDT
Hi Mariamoran79,

Thank you for contacting Metropolis Payments. The violation was issued for non-payment at a private parking facility.

Per the parking operator: "The ample signage at the parking facility provides clear instruction to successfully complete parking payment. There are often multiple signs that contain verbiage such as 'How To Pay' or 'Scan To Park'."

Because there was clear instruction for parking payment, your violation dispute is denied.

Support Metropolis Payments

Mariamoran79

Oct 3, 2022, 11:06 AM PDT
they didn't give me anything but you have access to your cameras so look at them.

*********************

********** (Metropolis Payments)

Oct 3, 2022, 11:00 AM PDT
Thank you for contacting McKinley Payments.

To dispute your violation, please submit all supporting documentation such as proof of payment, receipts, or any relevant documents or screenshots that can help expedite your claim.

Support Metropolis Payments

Mariamoran79

Oct 3, 2022, 9:54 AM PDT
Just like you have video of me, exiting the property and entering the property there should be a video of two people standing as I exit and pay them in cash. You need to go back and look at the cameras. I need someone to give me a call back as soon as possible. If I don't receive a call back within a week I am going to report this to the BBB because this looks like fraud. You are charging me for something that I have already paid for and there should have been proven because you have cameras.
See Attachment/File: Re I paid ****** - Yahoo Mail.pdf
Business Response
Date: 11/09/2022
Hello,
We have followed up with the complainant twice via email with no response. Our team considers this matter to be resolved.

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Metropolis Technologies Inc. is NOT a BBB Accredited Business.