Complaints

This profile includes complaints for Tennessee Education Lottery Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tennessee Education Lottery Corporation

  26 Century Blvd STE 200 Nashville, TN 37214-4600

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  Tennessee Education Lottery Corporation

  PO Box 291869 Nashville, TN 37229-1869

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have played lottery for several years. Today I played midday. It was close to cut off time. My slips got ran. I bought a few tickets. Then I went home pulled up the number on my phone. Just so happen it was the one I played. Was looking through my tickets and one slip didn't print and I was charged for it. So 7.50 for the ticket I play and I had hit on pic3 $40. So I'm out of $47.50. I'm so mad!

  Business Response

  Date: 04/22/2025

  When purchasing a ticket from the Tennessee Education Lottery (TEL), the player is agreeing to comply and be subject to the policies and procedures of the TEL. One such policy in our drawing-style game rules is that "It shall be the sole responsibility of the player to verify the accuracy of the game Play or Plays and other data printed on the Ticket  . . .. The placing of Plays is done at the player's own risk through the Retailer who is acting on behalf of the player in entering the Play or Plays. The purchaser of a Play or Plays through a Ticketless Transaction has the sole responsibility for verifying the accuracy and condition of the data at the time of purchase." Similar language appears on the play slips that a player uses to communicate his/her number selection to the lottery terminal.

  In addition, the TEL's Cash3 and Cash4 games feature the ability to cancel a transaction for 15 minutes following the purchase of a ticket for either of these two games. We encourage players to review their purchased tickets at the time of purchase to ensure that the player received the ticket the player requested. We ask that the players review the numbers appearing on the ticket, that the ticket is valid for the correct drawing and that the ticket is for the correct day. It is the responsibility of the player to check their received tickets to ensure they are correct and reflects their desired purchase.

  We regret that the complainant experienced this situation. In the future should this occur again (which we hope it does not), we strongly suggest the complainant communicate directly with the retailer or contact *************** at the TEL.

  Thank you.