We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

West Nashville Wrecker Service
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Vehicle was damaged during towing

    Business Response

    Date: 03/04/2025

    **** this is preexisting damage and older damage. When you walked over the car with **** you admitted this was an old damage. 

    Customer Answer

    Date: 03/04/2025

    My car was damaged during towing today 

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter car was damaged by your company when her car was towed. The damage was reported to the person at the desk when the car was picked up. Also, a report was made with the ***************** at that time, and she was on the phone when an Officer asked him before she signed the receipt. She read the notation at the bottom to the officer who told her that with the wording used, seeing how the car was damaged while in your care that she was fine to sign to pick up the car as she had already made your employee aware of the situation.Towing companies are usually required to have liability insurance to cover such situations. I am Assuming that you have the necessary insurance to cover such incidents My daughter has called over 6 times and has yet to have an owner or manager call her. Yesterday she was informed that she wanted to long to let your company know about the damage. She let you know the day it happened and made 6 calls for assistance.We are asking you today to file a claim with your insurance company to cover the repair costs. You are responsible for the damage caused while your car was in your possession.If we cannot resolve this situation, we will have no choice but to take further action due to the fact that the damage was caused by the negligence of the tow truck driver. We have photos showing how close he had the cars together that day. Any and all of this could have been avoided if your driver had looked in the window as the decal for the apartment is clearly visible on the dash of the car. Please reply to this email or please call my daughter ASAP to talk more about this matter.

    Business Response

    Date: 01/14/2025

    Ms. *********,

    After reviewing the pictures talking with the Management at the apartment they did not have the car registered nor was there a parking pass. (see pic of windshield) Over a month had went by before anything was reported as damaged and one of the pics attached showed scratches on the drivers front side. This is the same side as the one on the rear door and not caused by us.   Gbb  

    Customer Answer

    Date: 01/15/2025

     
    Complaint: 22785048

    I am rejecting this response because: She told them at the desk that night before she paid and told 3 people that night including the person that was paid and she was told a manager would call her back . They did not.  Nothing on the receipt said we only had 30 days. Also She was out of the country for 11 days and then Christmas she was out of the state . She did call back when she was back in Nashville on *** 30th and was told that a manager would call her back again no call. She called 2 more times after that. The blurry  photo you sent to me show me nothing  However the photo you took before you picked up shows my daughters parking decal that your driver obesely never looked at and also that there was no damage to the car before it was picked up. I have included that. I have more photos if you need them. Please let me know what more INFO you need. 

    Sincerely,

    ****** *********

West Nashville Wrecker Service is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.