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Business Profile

Valet Service

Parking Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

Customer Complaints Summary

  • 182 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for parking at a ************ I was spending the night at. The parking was supposed to cover the 24 hour period. I came out to my car the next morning to find a ticket on the windshield. I took the ticket to the attendant at the front desk of the hotel and explained the situation. He tore up the ticket himself and said not to worry about it. I thought about it later in the day when I was home and contacted PMC via chat and left a message to confirm that everything was settled. The chat bot said I would receive a response in 48 hours. It has now been 5 business days without a response.

    Business Response

    Date: 06/24/2025

    PMC apologizes for the disruption this has caused. A refund for the overcharge is being processed. Thank you for bringing this to our attention. 

    Customer Answer

    Date: 06/24/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23509730, and find that this resolution is satisfactory to me.




    Sincerely,



    Brenda Sanchez

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 8, 2025, my vehicle (an **** Q7 with a Thule cargo box, total height approx. 7 feet) sustained damage inside PMCs parking facility. The garage entrance clearly displayed a posted clearance of 8 feet 2 inches, indicating my vehicle could safely enter. However, further into the garage, my vehicle struck unmarked, low-hanging pipes that were well below the stated clearance height. These pipes caused significant damage to the Thule cargo box.PMC denied liability, citing a 6'10" clearance sign deeper in the garage. I strongly disagree with this position. At the time of entry, there was no visible 610 warning sign, and there was no impact with any clearance barindicating either that the clearance bar was not present, inaccurately marked, or that the pipes were actually hanging lower than the stated 6'10" height. My Thule cleared the entry point without issue, meaning the actual obstruction was further inside and unmarked.The damage occurred farther into the garage from exposed overhead pipes that were not labeled, flagged, or painted to indicate a reduced clearance. These conditions created a hidden hazard that did not align with the posted signage and posed an unreasonable risk to drivers relying on the stated clearance.I provided PMC with a detailed rebuttal, including facts, photographs, and a request for escalation to their corporate office. Despite this, they refused responsibility and have not addressed the clear safety issue.This complaint seeks a resolution in the form of reimbursement for the cost of repairs or replacement of the damaged Thule cargo box.I respectfully request BBB assistance in securing a fair and timely resolution from PMC.

    Business Response

    Date: 06/13/2025

    PMC apologizes for the disruption this has caused, however, the secondary clearance sign indicated height restrictions of 6'10." 

    Customer Answer

    Date: 06/13/2025

     

    Complaint: 23459944


    I am rejecting this response because IF the clearance within your garage truly changed to 6’10” as indicated by signage, then my vehicle should not have been able to pass under it without impact. I physically walked the garage and could not locate this supposed 2nd sign. However, there was no contact with any clearance bar, sign, or structure at that height—my vehicle safely passed beneath without incident. This confirms that the actual clearance at that point exceeded 7 feet, meaning either the posted 6’10” clearance sign is incorrect or the physical clearance at that location is not being properly enforced or indicated.
    The damage occurred farther inside the garage when the Thule cargo box struck unmarked, low-hanging pipes that were positioned lower than the posted clearance signage. These pipes were not marked, painted, or identified in any way to warn drivers of a reduced clearance, and there was no additional signage beyond the entry. 
    The fact that my vehicle cleared the supposed 6’10” signage without issue clearly demonstrates that the actual point of obstruction was lower than any posted limit—making it a hidden and unreasonably dangerous hazard. This contradicts the claim that PMC fulfilled its responsibility to warn drivers of vertical limitations within the garage.
    I continue to request escalation of this matter to corporate leadership for formal review and reiterate my request for the name and contact information of the person or department to whom my claim was submitted.

  • Initial Complaint

    Date:06/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used *** valet services at the *********** ************************************. I checked in at approximately 12:30pm on May 21 and checked out at about 11:30am on May 23. This was a two-night stay, so I anticipated to pay the advertised rate of two overnights, or $90. When I was able to get my receipt on May 24, I saw that it charged me for three overnights, or $135. I have attempted to reach out to both ***, through contact information listed on their website, and even the hotel to see if they could assist, but I have not had any luck. Either I was charged an extra night, or the posted prices were very misleading. I used the service less than 48 hours (two nights), I see no reason why I should be charged for three overnights. I am attaching the *** receipt, the texts confirming when I checked in and out, and the hotel reservation, showing the two-night stay.

    Business Response

    Date: 06/13/2025

    PMC apologizes for the disruption this has caused, and the additional charge has been refunded. Thank you for bringing this to our attention. 

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few weeks ago I stayed at The ************************* for business and I used their valet *********** now keep in mind the valet is 50 dollars a day and you have to pay the hotelI had them valet the car and I did not move the car until it was time for me to check out which was 3 days later. Well after I drove a few hours away I notice that my firearm in my car was missing. I called the hotel and they stated that it was not their responsibility and I should contact the valet company which is a third party company. After waiting over a week they finally contacted me but did not accept a claim on my missing firearm. They looked at the cameras and saw there were 3 valet members that handled my car. One member stated he saw the firearm but took the car anyway..the other 2 claim they did not see it. THE POINT I AM GETTING AT IS THE VALET PEOPLE STOLE MY FIREARM AND THEY ARE NOT TAKING RESPONSIBILITY FOR IT.they dont park the cars in front of the ************** them at some place far away where there are no cameras. And last when they brought my car at checkout it took them 30 minutes. Now what is the point of paying all that money to use valet if they are going to steal your items and not take ownership of the issue

    Business Response

    Date: 05/30/2025

    PMC apologizes for the disruption this has caused, however, following our internal review, we found no evidence to support that a *** took the claimed missing firearm. Thank you for again bringing this to our attention. 

  • Initial Complaint

    Date:05/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While going to diner at ********* restaurant.Parking was beside this restaurant.Moonshine.I tried to pay the billing but instead got billed 5 time totally of ******.I know i will have to pay but 5 times.I would like to get refund.

    Business Response

    Date: 05/19/2025

    PMC apologizes for the disruption this has caused. A member of our team has reached out to refund the overcharge. Thank you for bringing this to our attention. 

  • Initial Complaint

    Date:04/29/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parking Management Company (PMC) - Paid for parking in a lot in *********, ** (near 12 South area), received notice on windshield that we did not pay for parking. Attempted to file a dispute through ***'s website, email their claims department, and call multiple times without any reply. Offered to provide receipts of our parking for the allotted time as proof of payment as well, but again no reply. Not only frustrating, but concerning as the business seems to be charging customers incorrectly then "ghosting" after these incorrect charge claims.

    Business Response

    Date: 04/30/2025

    *** apologizes for the disruption this has caused and thank you for bringing this to our attention. A member of our team will be reaching out to address your dispute. Thank you. 

  • Initial Complaint

    Date:04/21/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently used PMC's valet at the **************** in **************. I drove my car from ************, ** to ************** on a Thursday and everything was fine with my vehicle. I did not use the vehicle from Thursday to Sunday. When the vehicle was returned to me on Sunday, it had a flat tire and the PMC employee drove my vehicle on the rim from the valet location to the front of the hotel. It turns out that there was a nail in my tire that was picked up from the valet driver at some point b/c I drove my vehicle on Thursday for 5 hours without incident and without any tire pressure notification during my trip from ******** to **************. I filed a claim with *** that was, of course, denied by after their "thorough inspection." Because this occurred on a Sunday afternoon and there weren't any tire places open, I had to pay $739.46 for a mobile tire company to come out and replace the tire so I could drive home. The 21C hotel (not PMC) did credit me back the valet fee, but that was a minimal charge in comparison to the replacement tire that I had to purchase. Also, please note that *****, the *** employee who was working with me to get a claim filed was professional and helpful.

    Business Response

    Date: 04/21/2025

    PMC apologizes for the disruption this has caused, however, we cannot determine that our valet driver ran over a nail. Also, there was no damage to indicate our valet negligently operated the vehicle. As a good faith gesture, we comped the 3 nights of valet parking. 

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/28, my partner and I checked into a hotel whose valet was managed by ***. They apparently parked our car illegally and we are now being charged with a $75 fine from the lot where they illegally parked the car.Valet manager has yet to call us back and website support is not helpful. NEVER experienced anything like this valeting my car before.

    Business Response

    Date: 04/24/2025

    PMC apologizes for the disruption this has caused. We've attempted to contact the ****** to resolve the situation. Thank you for bringing this to our attention. 

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Pattern of Bad Faith ***** Denials by PMC Parking To the Better Business Bureau,I am submitting this complaint to document a troubling, unresolved incident involving Parking Management Company (PMC) during valet service at The ************** in *********, ** on February 18, 2025.After my vehicle was returned, I discovered the passenger-side mirror housing was cracked. This damage was not present at drop-off. I had done a walkthrough with the valet, and there were no visible issues. Per their policy, such damage would have been marked on the valet ticket if seen. Their denial of responsibility is contrary to the facts.Shortly after driving, I noticed a thumping sound, likely from CV axle damage, also not present before. I promptly notified ***, and spoke with a manager, ******, who acknowledged my claim and said it would be modified. She tried to argue it was reported too late, but this type of damage could only be noticed once the car was in motion.PMC then denied the claim via a generic email, claiming video footage showed no incident and no negligence. This mirrors the dozens of similar complaints on their BBB profile, where legitimate claims are routinely denied, only to be resolved after a BBB complaint is filed.This reflects a pattern of bad faith, delaying tactics, and failure to take responsibility. The damage was new and immediately reported.Requested Resolution:Reimbursement or direct payment for the mirror housing replacement.Inspection and compensation for the CV axle or related internal issues.A written apology acknowledging mishandling of the claim.I urge the BBB to investigate and assist in resolving this matter.Sincerely,***** *******

    Business Response

    Date: 04/24/2025

    PMC apologizes for the disruption this caused. A member of our team will be contacting you to make payment arrangements. Thank you. 

  • Initial Complaint

    Date:03/31/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in a public parking lot, it listed a ** code to scan and pay for parking. I scanned the ** code and purchased 2 hours. I received a receipt. When we came out the the car we had a parking notice on the car. I even received a text saying we have 25 minutes or time running out.

    Business Response

    Date: 03/31/2025

    Good Afternoon,

    While I am sympathetic to the complaint submitted, In the documents that were attached it stated that this is associated with a different business

    Business Response

    Date: 04/01/2025

    PMC apologizes for the disruption this has caused and will void out the parking charge. Thank you for bringing this to our attention. 

Parking Management Company is NOT a BBB Accredited Business.

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