Business Profile
Valet Service
Parking Management CompanyThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Valet Service.
Complaints
Customer Complaints Summary
- 182 total complaints in the last 3 years.
- 27 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Saturday 12/17/2022 my wife and I went to the Hampton Inn and Suites in Downtown ********** for a company Christmas Party. While staying at the hotel we were told that Valet parking was paid for by the company and all we had to do was drop our keys off. Well fast forward to 10:30 on 12/18/2022 my wife and I checked out of the hotel and were going to be on our way home. As the Valet was bringing our car around, he pulled the car onto the curb, damaging the front passenger side rim. While realizing what he did, all he told us was make a claim before running off. We have been attempting to make a claim and every time we attempt to with PMC they disconnect the phone and do not answer questions. We have the employees name and phone number for who damaged our rim so he can say what happened as well.Business Response
Date: 12/19/2022
PMC apologizes for the disruption this has caused. Our operational team just submitted the claim report. A member of our claims team will contact you in the next 5 business days.Customer Answer
Date: 12/19/2022
Complaint: 18609519
I am rejecting this response because: they have not reached out yet. If they reach out and complete the repair then I will change the response
Sincerely,
***********************************Initial Complaint
Date:12/19/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 14 December 2022, I parked in the Landmark parking lot in ********, **. I visited the kiosk and saw that I needed my license plate number to pay. So I returned to my car, checked my license plate number, and then revisited the kiosk where I paid for the privilege of parking there. I placed the receipt in the front window as instructed. The fee was $13+. I went to lunch at a nearby restaurant. While there, I received a text on my phone that said I was in violation of the parking rules -- that I had not paid the fee. That was blatantly untrue.Later yesterday, and again this morning, I received text messages stating I was in violation, and assigning a fee of $40 + $4 fee. I disputed the claim with a photo of my receipt and license plate in the background. I received an email stating that my fee had been reduced to $10. My position is that I own NOTHING, as I complied with the rules and paid for parking yesterday. I have spent no small amount of time trying to clear up the misunderstanding. The text messages do not allow for return texting. The website has a PO Box for correspondence. In essence, the parking management company engages in 21st century digital allegations, while allowing for only 20th century replies.Business Response
Date: 12/19/2022
PMC apologizes for the disruption this has caused. Can you please provide the violation number so it can be waived? Thank you.Customer Answer
Date: 12/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Additionally, in response to a telephone message I had lift with the business, ****** from *** called me shortly after I had filed my complaint with BBB. I explained what had occurred, and he listened. He told me that he would take care of the problem, and that I would not be charged beyond what I had paid on the day I parked at the *** Landmark lot. He apologized, and I accepted his apology. I also informed him that I had submitted a complaint to BBB. It is my hope that some of the practices I detailed (in my BBB complaint and to **** by telephone) will be addressed by the company so others may have a better parking experience than did I.
Sincerely,
*********************Initial Complaint
Date:12/19/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My grandson ****** in the ***** parking lot. 9/30/2022. I received a Bill in the a little t of $60.00. I have paid this Bill at least twice and possibly 3 times. I paid it on November 6, 2022 and again on December 13, 2022. I wa t a refund and this matter resolved. I am tired of getting these notices for which I have paidBusiness Response
Date: 12/19/2022
PMC apologizes for the disruption this has caused. If you please provide the violation number, we will refund the charge. Thank you.Customer Answer
Date: 12/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/08/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ticket issued- 09/17/2022 Ticket #*********** Ticket Fee- $60.00 Reason- Failure to pay *** location- ***** Lot Tag #- 7X75N3/Toyota Parked in ***** lot ($12.00) and did not get to meter in time to extend time. Got the following ticket for 40 minutes past due... We then got an additional ticket for $60.00! Happy to pay the additional monies owed ($12.00), but this $60.00 is nothing more than a money grap scam! The credit card used was my girlfriends and the car is mineBusiness Response
Date: 12/09/2022
PMC apologizes for the disruption this has caused. The parking charge has been reduced to $12.00.Customer Answer
Date: 12/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:12/02/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This occurred on 11/28/2022. I've paid nothing to the business and am being cited for a $35 parking violation citation no. #***********. Before this, I had never interacted with Parking Management Company (PMC) and was parked in a separate parking lot from the one they manage. I disputed the citation and stated the misunderstanding through their website, which was quickly declined, and I do not know or trust their organization. I attached several photos displaying the layout of the two lots, where I was parked, and the traffic flow barrier separating the two parking lots, annotated by the red line on the overhead map and visible behind my car in the evening photos provided by PMC. You can also see the ticket booth at the entrance to the parking lot they manage in the background.Business Response
Date: 12/08/2022
PMC apologizes for the disruption this has caused and thank you for bringing it to our attention. We will waive the violation.Initial Complaint
Date:12/01/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had to work with Parking Management Company(PMC) due to damage to my vehicle, caused by one of their valet stands, at a hotel in ***************. I had to pay for the repairs out of pocket, because the vehicle repair facility did not accept third party payments. PMC was to supposed to reimburse me for the payment. I sent the final invoice to PMC on October 24th along with the signed release the requested. They sent me an email stating that the payment would be processed via Bill.com and that I should receive it in about 14 business days. We are now well past that and I've received nothing. Over the past week and a half, I have sent 3 follow up emails that have not been responded to; and I have left 2 voicemails which have not been returned. No one seems willing to provide a status on the reimbursement which is more than $3000.00. I hope you can help. Thanks!Business Response
Date: 12/01/2022
PMC apologizes for the disruption this has caused and thank you for bringing this to our attention. We apparently had the incorrect mailing address. We are currently processing a new payment to send to you.Initial Complaint
Date:11/22/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During a recent trip, I parked and tried to pay at kiosk directly in front of our vehicle. I did so because there are no physical boundaries delineating parking ownership or kiosks. I was rejected multiple times with a message to the effect of "payment is not required at this time," so I proceeded into the hotel thinking that I would recheck after attending a venue later that night. A few hours later we were notified of a $60 violation #***********, which we promptly disputed, including the details above clearly showing that I was happy to pay the proper cost; I simply was not properly instructed and left confused as to how. Once free from our venue, I promptly removed our car from the lot and parked instead in a lot where I was able to get a physical receipt with evidence of my intention to pay. My total time at the *** lot was less than 8 hours, but I was willing to pay $25 for a full 24 hour stay (a cost I had to look up later online because the costs and hours are not prominently displayed outright and instead are apparently only available on QR code signs spaced sparsely at random locations in the lot--signs that I did not notice until after trying to investigate where we went wrong). I am still willing to pay that same overnight price despite paying for a second parking spot the same night and despite moving after less than 8 hours of use, but the idea that I am punished with a $60 fee, --$35 more than what I was more than willing to pay from the start!--certainly seems to be a steep and unnecessary punishment for trying to pay the bill and being unsuccessful. Worse, the response we got from the dispute of the exorbitant punishment fee fully recognized that we made what must be a very common mistake by trying to simply pay at the wrong kiosk and implied that we should have just looked harder to make our payment. It's also unnerving the amount of information *** retains and was able to immediately notify me through (phone number, name, license plate, etc).Business Response
Date: 11/22/2022
PMC apologizes for the disruption this has caused. We will waive the parking violation. Where were you parked?Customer Answer
Date: 11/24/2022
Complaint: 18448462
I am rejecting this response because the violation still appears against my account due to more information needed. The location of the complaint is in downtown *************, ******** directly south of the ** Marriott hotel. The violation identifies this as the "*****" lot
Sincerely,
***************************Business Response
Date: 11/28/2022
Thank you. The parking violation has been waived.Customer Answer
Date: 11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I caution that the use of meta data that appears to have been utilized in order to connect my license plate with my personal unlisted cellphone number and name is considered by many, including myself, to be a gross invasion of privacy and an increasingly concerning security issue.
Sincerely,
***************************Initial Complaint
Date:11/16/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pmc at ******************* wrote me a citation for parking while taking my mother to a dr *********** Theres no way to pay anything on site but Ive parked in that same lot in the past few months and ************ so although I paid their $35 I had to also pay additional $4 just to pay them They need to block that lot off with someone to collect payment on entrance or ticket machine otherwise they are ripping people off buy charging additional fees to pay on top off ticket price that I dont think is fairBusiness Response
Date: 11/16/2022
PMC apologizes for the disruption this has caused. Please provide the parking violation number.Initial Complaint
Date:11/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I already filed a complaint with this company for non-responsiveness after they damaged our vehicle (see original complaint below). They responded to the complaint with instructions for our insurance company to email them at: ************************************ and [email protected], my insurance company emailed them and after weeks of no response, I too emailed them with no response. This is how they get you, they refuse to respond once they tell you to email them. If they are at fault they refuse to correspond back. This has been going on for well over 3 months with no response/resolution from this company.ORIGINAL COMPLAINT: We checked in our new 2021 ******* Venue, black into valet (PMC) at the Homewood Suites in Downtown ******, ** thru August 5, 2022. The valet returned our car with a new dent to our trunk, bumper and rear side of our vehicle. We immediately showed the valet of the damage we discovered, this was a brand new car and there was zero damage when we gave them the car. They filed an incident report on the spot and gave us their business card (both attached) so we can make arrangements for the liability claim with the company. We tried for weeks calling them using the phone numbers on the business card, emailing them, leaving messages and they never responded. We elevated it to our car Insurance company (USAA) and they to were unable to contact PMC and when they left messages, PMC never called them back. To this day, PMC has not responded to us or our insurance company to get this resolved. At the end of the day, our new car was in their care and received to them undamaged and returned to us damaged and they must be held liable for that. This has been a horrible experience for us due to PMC's non-responsiveness.Business Response
Date: 11/15/2022
The claimant has been contacted and his insurance company will be sending their subrogation demand to PMC.Initial Complaint
Date:11/14/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We parked at ***************/Moxy and we didn't see anywhere that had posted signs about paying to park. They need to make this more visible especially in the dark. We don't mind paying to park at all. We just don't feel like we should have to pay a parking violation ticket for something we didn't know about.Business Response
Date: 11/16/2022
PMC apologizes for the disruption this has caused. As a courtesy, we have waived the parking violation. PMC thanks you for bringing this to our attention.Customer Answer
Date: 11/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
Parking Management Company is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.