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Business Profile

Valet Service

Parking Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

Customer Complaints Summary

  • 182 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to dinner at ********************* in *********** for dinner. I dove into the parking lot and went right there was no visible signs , barricades or Kiosks. There were other cars parked where I parked. I have witness who can validate this all. When I went to leave I saw the parking area of the parking lot I was in was barricaded off with plastic Cones/poles . This was not there when I arrived. The was a citation on my window for 35 or 40 dollars. This is outright fraud. *********** is the citation code.

    Business Response

    Date: 11/16/2022

    PMC apologizes for the disruption this caused and we have waived the parking violation. Thank you for bringing this to our attention. 

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a parking ticket from SPS on 8/26/22 for $60. I sent the payment as directed on the ticket and also on a letter received from SPS on 9/30/22. However, I received ANOTHER letter for the same alleged parking violation from another company called PMC on 10/31/22. Both SPS and PMC list the same payment address but list different websites. This letter now threatens me that my vehicle will be impounded if payment is not made within 10 days. I have attempted to contact this business multiple times but no one ever answers the phone or returns my voice messages. I don't understand why the payment I sent has not been applied, and why this company will not respond and continues to send me threatening correspondence when I've done what I was supposed to do.

    Business Response

    Date: 11/08/2022

    PMC apologizes for the disruption this has caused. Can you please provide violation number?

    Customer Answer

    Date: 11/09/2022

     
    Complaint: 18368132

    I am rejecting this response because they are requesting the violation number.

    This is the violation number.

    ***********


    Sincerely,

    ***************************

    Business Response

    Date: 11/21/2022

    Thank you for providing the violation number. We're having the parking violation waived and any payments refunded. I will provide an update when that has occurred. Thank you for your patience. 

    Customer Answer

    Date: 11/28/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **********************

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parking Management Company (PMC) offers valet services to hotels across the region. Over a month ago, items in the amount of $273 were stolen from my vehicle while in the care of PMC valet employees as well as my entire car being sorted through with my glove box and console being turned inside out. This occurred at Springhill Suites Downtown **********, **. A claim was submitted to PNC (0922-320) and for a month I was told I was being paid right away. I've followed up numerous times, only to receive lie after lie that my claim had been processed and I would receive a check "any day now". As early as last week on Oct. 25th, the claims manager, **************************, told me my claim had already been processed and I would have my check in my mailbox "the next day, or two at worst.". When I came home on Sunday after a long week of travel, there was no check. Now ****** is unresponsive, his voice mailbox is full, and during this entire process, it has been IMPOSSIBLE to get someone on the telephone when you call. A simple look at this company's ****** reviews will show countless others making similar complaints with claims that apparently will never be paid. I want to put this behind me and want to be made whole. This has seemed like a game to them and I'm at the end of my rope.

    Business Response

    Date: 11/02/2022

    PMC apologizes for the disruption this has caused. We had the wrong apartment number. A new check is being overnighted. Please let us know if you do not receive it. 

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved a $60 failure to pay notice from PMC for a pay to park lot that was a dirt lot no signage and and not visible barriers in **********, **. Note that I never had an issue with them before and this is a first offense and the only reason it happened was because I did not know it was pay to park. I disputed the notice as there were no signs posted around the lot that states its pay to park and multiple others have mentioned receiving notices as well with the same issue of not knowing it was pay to park. All that I got back was a rejection email saying there are big signs posted around the lot that states its pay to park from an unmonitored email address and I had to search online for another way to contact them. When I did call the ** office I got a voice-mail twice. When I left a message I received a condensing call back from one of their employees telling me the same line about have a ton of big pay to park signs posted around their dirt lot and they will be sending the notice to collections for not paying. I hope that PMC starts adding better signage and actual barriers to their lots in **********. That way I and others can avoid them in the future. I hope this serves as a warning for anyone in the ********** area. The lot address is ************** near ************* for anyone who wants to avoid it.

    Business Response

    Date: 11/01/2022

    PMC apologizes for the disruption this has caused. Can you please provide the violation number?

    Thank you. 

    Customer Answer

    Date: 11/02/2022

     
    Complaint: 18341490

    I am rejecting this response because: It was not resolved. The notice number was ***********.

    Sincerely,

    ***********************

    Business Response

    Date: 11/03/2022

    PMC has waived the ticket and parking violation. Please let us know if you have any further questions. Again, we apologize for the disruption this has caused. Thank you. 

    Customer Answer

    Date: 11/05/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on March 25 2022, my car was retrieved from the valet area at the ******************** in ********* ** with major scratches on the driver side passenger door. The repair estimate is $1555.26. A claim was filed immediately with the valet manager. For the next two months, I repeatedly contacted PMC via phone and email with zero response. When I raised my frustration to the hotel manager, my claim was magically declined in 30 minutes due to damage being caused by vandalism for which they not responsible. The claim agent nor property manager ****** refuse to return my emails or calls do discuss the decision. Why am I responsible for damage that occurred while the car was in the car of PMC at the ***************************

    Business Response

    Date: 11/06/2022

    PMC apologizes for the disruption this has caused. A member of our team will be contacting you tomorrow. Thank you. 

  • Initial Complaint

    Date:10/24/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 19 my wife and I had dinner at ***************************** which we have done several times. I drove through the parking lot a couple of times looking for the kiosk to pay for parking but did not locate one. Upon returning to our car after dinner I had received a citation for $35 for parking violation, number ***********, there were no signs indicating the method of payment had changed. After making another pass through the lot, my wife noticed a sign on a pole and got out to read it. There was no information as to who was requesting payment or the amount the amount to be paid and that you could only pay with an app or scan the ** code to pay. I was not aware of PMC until I visited the website. I believe the lack of clarity and information lead me to think this was a scam and will deter us from frequenting *******'s in the future. I would appreciate citation being waived.

    Business Response

    Date: 10/24/2022

    Thank you for bringing this to our attention. PMC apologizes for the disturbance this has caused. A PMC associate will be contacting you to confirm the parking violation has been waived.  

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had our new vehicle (2021 ******* Venue, black) checked into the valet (PMC) at the Homewood Suites in Downtown ******, ** and we checked out on August 5, 2022. When we received our car back from the valet there was a dent to our trunk, bumper and rear side of our vehicle. We immediately showed the valet of the damage we discovered, this was a brand new car and there was zero damage when we gave the car to them. They filed an incident report (attached) with us right then and there and gave us their business card so we can make arrangements for the liability claim with the company. We tried for weeks calling them using the phone numbers on the business card (attached), emailing them leaving messages and they never responded. We elevated it to our ************* company (USAA) and they to were unable to contact PMC and when they left messages, PMC never called them back. To this day, PMC has not responded to us or our insurance company to get this resolved. At the end of the day, our new car was in their care and received to them undamaged and returned to us damaged and they must be held liable for that. This has been a horrible experience for us due to PMC's non-responsiveness.

    Business Response

    Date: 10/20/2022

    PMC apologizes for the disruption this has caused. Can you please have your insurance carrier reach out to the Claims team via email - ************************************ and **************************************

    Thank you.

  • Initial Complaint

    Date:10/16/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parking attendance lost our vehicle key which has cost us a lot of time and money to replace. We are requesting a refund immediately of $904.26 as we had to personally get the key replace and reprogramed. The occurrence happened on 9/19/2022. We were informed by ********************* that he would call us that day and never did. We had to call the Dr's ****** in order to get anyone to respond. Because it was an Audi, there key service could not help us. Attached is paperwork that gives the details of all cost. We feel that we have been inconvenienced enough with this incident spending a lot of time on the phone and in the dealership to get PMC's mistake rectified. We do not want to be submitting on their behalf a claim for processing. Your assistance in helping us get our $904.26 refunded would be greatly appreciated.

    Business Response

    Date: 10/27/2022

    PMC apologizes for the disruption this has caused and will get it resolved. At which location did this occur?

    Thank you. 

  • Initial Complaint

    Date:10/07/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a $35 parking ticket last night, October 6, at ******** ************ in Chattanooga, a restaurant/hotel lot where I was having dinner. There is no kiosk for "PMC" or signs to indicate how, where, and how much to pay, Of course I would have paid it! I use Parkmobile app all the time, and respect fees. But I can't pay if I don't know. How would I know what to do?? I arrived and left in the dark. PMC is unknown to me and needs to be far more clear! Truly believe I should only have to pay the actual parking fee, not a "failure to pay."

    Business Response

    Date: 10/13/2022

    Business Response /* (1000, 5, 2022/10/09) */
    PMC apologizes for this disruption. Can you please provide the parking violation number?

    Thank you.


    Consumer Response /* (2000, 7, 2022/10/10) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    The parking violation notice is 000-006-***. I would still be happy to pay the parking fee, but not a fee assessed by a private parking company that provides no kiosk and NO CLEAR MESSAGING on means of payment.

  • Initial Complaint

    Date:09/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a parking violation at north park hospital didn't know it was a paid lot been parking there for years and never paid before there was a parking ticket on the window no lines no numbers no place to paid didn't no it was a paid lot ticket number XXX-XXX-XXX on 9/22/2022 offense failure to pay

    Business Response

    Date: 10/05/2022

    Business Response /* (1000, 5, 2022/09/28) */
    Thank you for contacting PMC. PMC has resolved this issue with the parker.

Parking Management Company is NOT a BBB Accredited Business.

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