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Business Profile

Valet Service

Parking Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

Customer Complaints Summary

  • 182 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently I took my elderly husband to the Dr at North Park hospital in Hixson . We parked where we always do for these annual visits. When we returned to ourcar there was a $40 citation on the car. We were only inside about 45 minutes. Since we only see this dr once a year I had no idea the lot had changed to private parking. It is not well marked sings are small and high up on poles. There was no gate or person to tell us something had changed. We are retired , living on a fixed income. I am will to pay a reasonable rate for 45 minutes but $40 dollars is extreme. I have tried to contact PCM by phone and received no reply back after leaving several messages. Citation #XXX-XXX-XXX

    Business Response

    Date: 09/19/2022

    Business Response /* (1000, 5, 2022/09/14) */
    Thank you for reaching out. We apologize for the disruption this has caused. The citation has been voided.


    Consumer Response /* (2000, 7, 2022/09/14) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I appreciate the response and the fact that the citation has been voided. I was quite concerned as I had received a letter explaining the serious consequences I could face if it were no paid.

  • Initial Complaint

    Date:09/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We recently stayed at the ******* Hotel in Birmingham, Alabama and entrusted our car to PMC during our stay. On 31 July, 2022 our car was vandalized totaling almost $5,000 while it was with PMC. Their claims ticket agreement states specifically what they're not liable for and vandalism isn't one of those items. I contacted PMC several times and left several messages for the regional manager, **** *******. After a week, he called back saying they weren't liable but that the corporate office would reach out to me. It's been over 3 weeks now and no one has reached out. I've contacted and left messages for the claims department there at the nashville offices with no response. Given that our car was in their possession at the time of the incident, their company is absolutely liable for the damages sustained.

    Business Response

    Date: 10/13/2022

    Business Response /* (1000, 8, 2022/09/19) */
    PMC has responded to this complaint and provided him with a suggested course of action.


    Consumer Response /* (3000, 10, 2022/09/20) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    PMC claimed no responsibility but gave no grounds for such a claim. I responded to their claims department and have not gotten any response. Their parking ticket provided to each customer claims very specifically what they are not responsible for and vandalism is not one of those items. More importantly, the night manager at the ******* stated that the same incident had happened inside of a month. PMC is clearly doing nothing to protect vehicles entrusted to their employees and may claim no liability but are very much liable, especially given that the valet lot is across the street from the valet booth. The fact that 9 cars were vandalized shows clear negligence on the part of PMC. Furthermore, the fact that their slogan is "Relentless Hospitality," is a slap in the face to those expecting even a semblance of hospitality because the organization is not relentless at providing even a smidge of hospitality to its customers. Finally, the claims department also stated they have a report of which I should provide to my insurance a potential course of action yet they failed to provide it to me even after I asked for it. Once again, absolute failure of any sort of hospitality.


    Business Response /* (4000, 14, 2022/10/05) */
    A member of PMC's Claims team will be contacting you with further assistance. Thank you.

  • Initial Complaint

    Date:08/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A BUNCH OF PEOPLE PLAYED AT A SHOW IN DOWNTOWN NASHVILLE. WHEN THE SHOW WAS OVER EVERYONE WE KNEW, INCLUDING MYSELF AND MY HUSBAND ALL GOT PARKING TICKETS. WE HAD NEVER PAID TO PARK THERE BEFORE. THEY SAY IT IS TAGGED WITH SIGNS. I HAD A FRIEND GO BY THERE, ONE SIGN ON A BROKEN DOWN FENCE AND IF YOU DIDN'T PARK IN FRONT OF IT YOU WOULD NEVER SEE IT. I COULD UNDERSTAND IF IT WAS ONLY ME, BUT ALSO MOST THE WHOLE LOT WAS CHARGED A MARKED UP RATE OF $60 WHICH IS ROBBERY. BUT HONESTLY YOU WOULD THINK THAT IT WOULD'VE GIVEN THESE PEOPLE A RED FLAG, THAT PEOPLE DID NOT KNOW IT CHANGED OVER. THEY COULD'VE COME IN AND SAID SOMETHING SO ALL OF US COULD'VE CORRECTED THE ISSUE.
    THEY SAID THE CHANGE TOOK PLACE 3 YEARS AGO, BUT WE WHERE THERE A MONTH AGO AND DID'NT PAY NOR GOT FINED FOR IT. I FILED A COMPLAINT WITH THEM AND THEY DENYED IT. I'LL PAY THE REGULAR RATE BUT I WILL NOT PAY $60. I WHATS RIGHT IS RIGHT AND THIS IS CLEARLY WRONG.

    Business Response

    Date: 09/21/2022

    Business Response /* (1000, 8, 2022/09/10) */
    We apologize for the disruption this has caused. Can you please provide your ticket number? We will have it voided.

  • Initial Complaint

    Date:08/22/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PMC Parking Management Company issued a fine for $35 at ******** Hospital North Park, **** ********** ****, Chattanooga, TN. This was formerly a lot in which patients could park. I did not know of the change until I received this fine. This company has failed to set the lot up as a paying lot. There is no arm at entrance, no kiosk, no numbered spaces. I didn't see the sign until I received the ticket. The signs are not tall enough. Also, the lot was full of cars with tickets. So, apparently the signs are not adequate.

    Business Response

    Date: 08/30/2022

    Business Response /* (1000, 5, 2022/08/26) */
    Thank you for brining this to our attention. Can you please provide the violation number and we will have it voided.


    Consumer Response /* (3000, 7, 2022/08/26) */
    The violation number is XXX-XXX-XXX


    Business Response /* (4000, 9, 2022/08/29) */
    The parking violation has been voided.


    Consumer Response /* (2000, 11, 2022/08/29) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:08/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While in the care of the valet parking at **** ***** this company scratched my vehicle.

    Business Response

    Date: 08/17/2022

    Business Response /* (1000, 5, 2022/08/10) */
    PMC is sorry for the disruption, however, PMC does not believe it caused the alleged damage the vehicle.

  • Initial Complaint

    Date:07/26/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received this ticket from ******** Hospital lot at the Hixson Location. ******** Hospital no longer has a lease with the Parking Management Company. I have parked in this lot for almost 30 years as I have been a patient with Dr. ****** since I was a teenager. There was no arm at the entrance to this lot. There was not a large sign to indicate the lot was now a paid lot. There is no kiosk for parking payment. The signs were attached to light poles and were not noticed by most people. When I returned to my car after my doctor's visit, every car in the lot except for one had a ticket on its windshield. This would indicate that almost every person in the lot did not see the small signage and was not aware of the new charges. As you can see from the attached ticket, the company is charging $35.00. This is an exorbitant amount to park for an office visit. There was an older gentleman who had also received a ticket and was distressed because he did not know how to dispute the charges because he does not have an email. This company is ripping off patients (some of whom are elderly) by charging them when people are not aware this lot has been changed to a paying lot. The parking attendant who was passing out these tickets was also incredibly rude to me. I am contacting the company to complain.

    Business Response

    Date: 08/08/2022

    Business Response /* (1000, 5, 2022/08/01) */
    Thank you for bringing this to PMC's attention. We believe the number of signs we have is adequate, but we will review the number of and size of the current signs.

  • Initial Complaint

    Date:07/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/15/22 my car door handle was broken by an employee of the valet company and my SUV was returned with damage to the door and window. I have contacted the corporate office with no return call to date. A report was made on the night of the event and no manager was available on site. I was informed that I could not get a copy of the report. I asked for the manager to be called and he stated that an investigation would be conducted. I would like to see the video so that I can see how my door handle was broken and why my window will not rollback up. Because the door handle was pulled out of place the door no longer opens from the inside or outside of the car making it unsafe to drive. I missed work the Monday following the event so that I could get a rental. The rental car is costing me more than I can afford. However, I have to get to work and take my children to daycare. Due to my door handle being broken by the valet staff member I have incurred ****** that are causing a hardship. The management are not responsive to my call requesting follow up from the corporate office. My door and window were working properly when I gave my keys to valet. This is not acceptable to not take responsibility for breaking my door handle.

    Business Response

    Date: 08/03/2022

    Business Response /* (1000, 6, 2022/08/03) */
    PMC disagrees its valet damaged the guest's door handle. It appears to be an internal mechanical failure for which PMC has no control.


    Consumer Response /* (3000, 8, 2022/08/05) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I have pictures of my vehicle before the car went into valet and after. The damage was caused by the staff member pulling on my door handle in an attempt to open it. This was not a mechanical failure the damage was caused by an individual. I would like to see the video footage from that night to see how the team member attempted to get into my car after damaging my door. The issue in my complaint has nothing to do with a mechanical failure and can clearly be seen that the door handle was pulled out of place. This is not a mechanical failure. The business needs to take responsibility for the damage caused by their employee. My mechanic has confirmed that the damage to the door handle specifically was not caused by a mechanical error. Mechanical errors do not dislocate a door handle from being able to be pushed back into place.


    Business Response /* (4000, 12, 2022/08/22) */
    PMC's Claims department will be contacting the guest for documentation from her mechanic as to the cause of the damages.


    Consumer Response /* (3000, 16, 2022/08/23) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    PMC has taken a stance that the door that was working properly when given to valet experienced a mechanical error during the time that they had my vehicle. The company has not had a mechanic look at my vehicle to make this statement. I have had a mechanic look at my vehicle and the cause determined regarding my door no longer being able to be opened from the inside or outside is that the door handle was yanked out of place by their staff person. When the car was returned to me the staff person informed me that they had damaged my door trying to get my window to roll back up. I have witnessed that heard this conversation and can document was I was told regarding the damage to my vehicle when it was returned to me from valet. This is unacceptable that PMC will not accept responsibility for the damage they caused to my door handle specifically. The video will show that the staff member damaged my door and I would like to receive the footage. PMC is at fault because the issues did not exist regarding the damage to my door prior to me giving them my vehicle. The staff admitted that they damaged my door and this is being omitted from the information being provided.

    Business Response /* (1000, 25, 2022/09/13) */
    Can you please provide a copy of the estimate to have your car repaired?

    Thank you.

Parking Management Company is NOT a BBB Accredited Business.

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