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Business Profile

Valet Service

Parking Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

Customer Complaints Summary

  • 182 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PMC is the Valet provider for ******************************* on **********************************************************. I dropped off my car at around 7PM Saturday August 19th and the Valet returned it between **** and 11PM and took off. When I got in my car the windshield had a large crack. I called PMC the next day and contacted them on line. I got a call back on Tuesday August 22nd by someone who took my information and had another person call me. I gave him pictures of my windshield, my PMC parking number, License plate number, make model and color of my car and the *** number. After that I never heard back. I called back numerous times and left messages. I would just like my windshield repaired. Thank you

    Business Response

    Date: 11/24/2023

    PMC apologizes for the disruption this has caused. A member of our Claims team will contact you. Thank you for bringing this to our attention. 

    Business Response

    Date: 12/27/2023

    PMC apologizes for the disruption this has caused. Our Claims team has been in contact and is working to resolve the matter. Thank you for bringing this to our attention.

    Customer Answer

    Date: 01/02/2024

    The business has offered to pay for the repair of the windshield. I am waiting for reimbursement from them and have sent them a bill but have not heard back. Please keep this open until resolved. Thank you

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was staying at the Hilton in **********. Valet was speeding and smashed the bottom of my car. We all saw it even the valet driver admitted and on camera we all looked under the car and the splash guard ripped off. After taking it to ***** it showed the bumper obviously had damaged also. They said they needed to check the video to see what happened. Finally get an email they denied my claim. I replied if they checked the video like they said they would and then I was told there was no video. Their driver apologized to me personally for doing this to the car. The ****** said they were sorry but they use this company to do their valet. Ultimately after I told them there are kids and families waiting for their cars there and driving like this can get somebody hurt or worse and that you have now officially been warned this is a hazard I get a reply they finally approved my damage. Well its now 4 months later and I am still waiting for my payment. I sent them everything they wanted and they approved my damage to the splash guard and bumper but no check as they promised. They said they had the wrong address. That was over a month ago. Its funny though they could list check the receipts from the damage to see my address. What a disgrace of a company! One person doing all that work driving like a maniac because of the lines of people waiting to get their car. Somebody will get hurt. How cheap can a company be? Get two drivers? Help the poor guy. They need to fly around the parking lot where yes there are kids around because the entrance to the hotel is right there. Next Ill call Hilton corporate and make an official complain. A company like this should not be in business. Its a danger to customers not just cars. Shameful! The day a person gets injured its now also marked here that you knew about it.

    Business Response

    Date: 11/17/2023

    PMC apologizes for the disruption this has caused. A member of our Claims teams will be reaching out to you. Thank you for bringing this to our attention. 

  • Initial Complaint

    Date:10/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 20th, I paid $35 to park in a parking lot located on ************** in *****, ********. My credit card was charged twice, two separate charges for $35. I have called and left messages about receiving a credit back for the second charge of $35. No one has contacted me, nor has the charge be reversed on my credit card.

    Business Response

    Date: 10/26/2023

    PMC apologizes for the disruption this has caused. Can you please provide your license plate number or ticket number so we may review your parking session? Thank you. 

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July I parked in what was an unlabeled PPM lot in ******, ** to run into a bar to grab my wallet I left just a few minutes prior. I came back to see I had been ticketed for $95!! This is exploitative and people need to know. I was hounded for months, and only just now did I see they eventually voided my ticket after I threatened to post this complaint. I am posting it anyway.

    Business Response

    Date: 10/20/2023

    PMC apologizes for the disruption this has caused. Was the entire parking charge voided?

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vehicle was parked by valet. Notified of damages next morning. Advised only my vehicle damaged (later determined to be untrue), advised by valet staff door was not closed to garage. Valet staff unable to let us know when they checked cars. Claims department states not their responsibilty. Negligence on their part does not necessitate my out of pocket/insurance responsibility.

    Business Response

    Date: 10/09/2023

    PMC apologizes for the disruption this has caused; however, PMC is not responsible for the criminal acts of third parties. 

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is one which breeds a culture of cowardice and bad faith. I have been attempting to contact PMC via email and phone for over a week in order to resolve an issue which came after my vehicle was damaged by one of PMCs valets. PMC has completely ceased all communication brought to their attention the specific issue and will not respond. This, in my opinion, is a terrible, cowardly business practice and if they would simply reply, the issue could be resolved.

    Business Response

    Date: 09/25/2023

    PMC apologizes for the disruption this has caused. Payment has been issued and our Claims team will contact you to ensure delivery. Thank you for bringing this to our attention. 

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't mind paying, though I went to use the app, and it was not working for me to complete the transaction. This happens ALL the time!

    Business Response

    Date: 09/06/2023

    PMC apologizes for the disruption this has caused. Can you please provide your parking ticket number or license plate so we may look up your ********************** session? Thank you. 

    Customer Answer

    Date: 09/06/2023

    this is in regards to notice ********** issued on 7/27/23 regarding license plate *******/ ********* Fusion

    Customer Answer

    Date: 09/06/2023

     
    Complaint: 20563106

    I am rejecting this response because:


    this is in regards to notice ********** issued on 7/27/23 regarding license plate *******/ ********* Fusion

    Sincerely,

    ***********************

    Business Response

    Date: 09/06/2023

    Thank you. The parking violation has been voided. 

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A man was booting peoples vehicles on Sunday near ********** No receipts He said pay me ****** Cash and Ill remove the boot We argued that its suppose to be free on Sunday and he said no not the public parking There was no place to pay for the parking and when we tried entering our debit card on machine it told us it was free.He had dozens of other cars booted And Im assuming he must have cleared **** Dollars that day He is scamming people.

    Business Response

    Date: 08/28/2023

    PMC apologizes for the disruption this has caused. The parking charged shall be voided/refunded. 

    Business Response

    Date: 08/28/2023

    Guest is meeting our team on Sunday and will be refunded then.  

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/01/2023 my husband and I went to the ******** ********** for the lunch. We parked ate returned in a few hours to find a parking violation ticket on my car. The way we entered and left there was no signs saying to pay or an attendant to be seen. How were we to know to pay if there was no indication to do so?

    Business Response

    Date: 08/18/2023

    PMC apologizes for the disruption this has caused. Can you please provide the violation number or license plate number so we can void the ********************** violation? Thank you. 

    Customer Answer

    Date: 08/22/2023

    It happened on July 1, 2023  

    License #******* make Jeep Cherokee Limited 

    Notice # ***********

    Fee owed to PMC FT *********  5

    Thank you.

     

    Customer Answer

    Date: 08/23/2023

     
    Complaint: 20489424

    I am rejecting this response because:
    Date Sent: 8/22/2023 5:06:31 PM

    It happened on July 1, 2023  

    License #******* make Jeep Cherokee Limited 

    Notice # ***********

    Fee owed to PMC FT *********  5

    Thank you.


    Sincerely,

    *******************************

    Business Response

    Date: 08/23/2023

    Thank you. The parking violation has been voided. 

    Customer Answer

    Date: 09/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Completely open parking lot with maybe 6 cars in it, I try to pay for parking for a quick errand, (typically an hour this lot is $6-$10) and the code isnt working. Less than an hour later the parking lot is still empty and I have a citation for $40. Did they disable the link so I would pay 4x a fee?! Citation#******

    Business Response

    Date: 08/14/2023

    PMC apologizes for the disruption this has caused. The parking charge has been refunded. Thank you for bringing this to our attention. 

    Customer Answer

    Date: 08/15/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Parking Management Company is NOT a BBB Accredited Business.

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