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Business Profile

Valet Service

Parking Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

Customer Complaints Summary

  • 182 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 10th 2023, I received a $40 failure to pay notice (# ***-010-782) from PMC for a pay to park lot violation. There was no clear signage ANYWHERE to indicate payment. I tried to reach them to remove the charge but instead they sent a violation notice to my house threatening to impound my vehicle. Is this a scam??? I want the violation charge of $40 waived (notice number ***-010-782) and PMC to clearly mark their parking areas and stop threatening to impound peoples vehicles.

    Business Response

    Date: 01/19/2023

    PMC apologizes for the disruption this has caused. The parking violation has been waived. Thank you. 

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked last night at Spring **** Suites #2 in ***********, ** to go to *****************************. I downloaded the ** code and inputted my telephone number and my license plate number and clicked on pay. The download indicator was turning and I went into the restaurant. When I exited the business there was a ticket on my windshield. I went to the parking attendant and told her the above and showed her where the indicator was still circling. I was told that she would take care of it. I have gotten two messages saying that I was in violation and needed to pay a fine. I cannot help that Parking Management Company's software is not working properly. I do not paying the parking fee but I think I should not pay a parking fine.

    Business Response

    Date: 01/18/2023

    PMC apologizes for the disruption this has caused. Can you please provide the violation number? Thank you. 

    Customer Answer

    Date: 01/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dispute is a about a parking ticket that was received on 1/6/2023. There was a sign at the space the said free parking for retail, if you scanned the ** symbol on the sign, and listed your license on their web site. Which I did.

    Business Response

    Date: 01/18/2023

    PMC apologizes for the disruption this has caused. Please provide your parking violation number. Thank you.

  • Initial Complaint

    Date:01/17/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in an area of OneCity of ********* at night with no noticeable signs or places to pay for parking. It was on a street with a ton of free parking as well so I obviously would have parked there. The area was fully dark and PNC denied my dispute without any evidence to the contrary. This is absolutely unacceptable and even on the photo they took there is no clear way to pay or sign indicating that it was a paid street parking spot. It's absolutely ludicrous and this company is unethical

    Business Response

    Date: 01/17/2023

    PMC apologizes for the disruption this has caused. If you please provide the violation number, it will be voided. Thank you. 

    Customer Answer

    Date: 01/17/2023

     
    Complaint: 18826996

    I am rejecting this response because: The number is 18826996. I will accept the resolution when they void it

    Sincerely,

    *****************************

    Business Response

    Date: 01/18/2023

    Please provide the parking violation number or your license plate so the violation may be voided. Thank you. 

    Customer Answer

    Date: 01/18/2023

     
    Complaint: 18826996

    I am rejecting this response because: Sorry I gave the wrong number, it is. #***********

    Sincerely,

    *****************************

    Business Response

    Date: 01/19/2023

    The parking violation has been voided. Thank you. 

    Customer Answer

    Date: 01/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our truck was parked at 1 ******* *********, ** on Sunday 06/12-2022 after business hours (which has always been free). We received a parking ticket in the mail of $50.00. We have now been sent a letter stating "FINAL NOTICE TO AVOID VEHICLE IMPOUND" for ticket # ***********. The letter also states that immediate immobilization or impound when parked on any facility operated by PMC . I feel this is unfair and predatory practice since it has always been free to park here on the weekends and after business hours for free.

    Business Response

    Date: 01/18/2023

    PMC apologizes for the disruption this has caused. The parking violation has been voided. Thank you. 

    Customer Answer

    Date: 01/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/11/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a parking violation included a picture of my tag saying my car will be booted, requesting payment of $40. No phone number listed just a payment website. if payment not made my car will be booted.STATES FINAL NOTICE TO AVOID VEHICLE BOOTING Not sure if this legit PMC ******************************************* -Website: paymyparkingfee.com to make payment online. I don't remember ever parking in a parking lot without paying this was 4 months ago.

    Business Response

    Date: 01/11/2023

    PMC apologizes for the disruption this has caused. Can you please provide the parking violation number or your license plate number so we can void the violation? Thank you. 

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked my car on 11/1/22 at the OneCity free parking area in the short term spaces and entered my license plate number/vehicle information and credit card information as required in the spot in which I was parked. I returned within the allotted time frame, and saw a PMC employee taking pictures of my car. I inquired what they were doing and they told me that I had not registered my car in the spot. At that point, I pulled out my confirmation and showed the employee that I did indeed register my car in the parking spot (and was leaving within the free parking timeframe). They apologized for the misunderstanding and assured me that they would fix the mistake as they were having computer issues where cars were not showing up as registered on their software. However, I recently received a letter in the mail despite this confirmation that I owe $40 for illegally parking in the spot that I was told was resolved. I am very disappointed in PMC for again attempting to charge me money after assuring me that this had been resolved.

    Business Response

    Date: 01/11/2023

    PMC apologizes for the disruption this has caused. Can you please provide the violation number or your license plate number? We'll then void the violation. Thank you.  

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4th of December 2022, I received a $60 failure to pay notice (invoice number 000-001-364) from PMC for a pay to park ***************************** lot, ********** that was completely free to ****************. I did not see any clear sign and I did not know it was pay to park. I disputed the notice as there were no clear signs posted around the lot, I did not get a reply but instead they mailed a violation notice to my house. I hope that PMC starts adding clear sign and actual barriers to their lots in ***************************** lot, ********** to make it clear that it is a pay to park area. I hope this serves as a warning for anyone in the area. I would like the violation (invoice number 000-001-364) to be waived and PMC to put clear signs to their parking lot.

    Business Response

    Date: 01/10/2023

    PMC apologizes for the disruption this has caused. The parking violation has been waived. Thank you. 

    Customer Answer

    Date: 01/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister and I were parked in a lot in downtown **********, **. Neither of ** saw any signs that stated that this particular lot was a paid parking lot. Over a month later, we both received letters in the mail stating that we had received a parking violations for $40 each. Neither of us were aware that we had received a violation on the day that we parked in this lot. The only time that we became aware of these violations was when a letter was sent to our parents' house threatening to send this "violation" to collections and that if we did not pay the violation that they would impound or boot our vehicles all over $40. Neither of us have any issues with paying for parking. What we do have an issue with is that we did not see any posted signage in the lot that says it was a paid parking lot and that we did not receive any notification of violation until over a month later when this company began threatening to impound or boot our vehicles. Our violation numbers are *********** and ***********.

    Business Response

    Date: 12/28/2022

    PMC apologizes for the disruption this has caused. Both parking violations have been voided. Thank you.

    Customer Answer

    Date: 12/29/2022

     
    Complaint: 18622303

    I am rejecting this response because: only one of these parking violations has been voided. Violation number *********** is still showing in your payment portal.

    Sincerely,

    *************************

    Business Response

    Date: 12/29/2022

    Thank you for bringing this to our attention. We've corrected the error. The violation should now be voided. 

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to send me harassing letters regarding my stay at the Spring **** Suites in ***********. My entire family stayed here and had parking covered by the hotel for 4 vehicles. STOP THE HARASSING LETTERS. I OWE YOU NOTHING AND YOU WILL GET NOTHING!

    Business Response

    Date: 12/28/2022

    PMC apologizes for the disruption this has caused. Can you please provide the violation number so we can have it voided? Thank you. 

    Customer Answer

    Date: 12/29/2022

     
    Complaint: 18611900

    Here is the license plate number of the vehicle: *******

    Once you confirm that you have cleared the erroneous violation we can discuss the issue being resolved or not.

    Sincerely,

    ******** Post

    Business Response

    Date: 12/29/2022

    Thank you. Can you please provide the violation number?

    Customer Answer

    Date: 12/30/2022

     
    Complaint: 18611900

    I am rejecting this response because:

    I am not your record keeper. I tossed your harassing mail. Figure it out. Take a little initiative. I gave you the tag number. 

    Sincerely,

    *********************

    Business Response

    Date: 01/02/2023

    The parking violation has been voided. Thank you. 

Parking Management Company is NOT a BBB Accredited Business.

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