Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Supreme Builders $16500 in October for a project that was started in August. They signed an invoice at that time that acknowledged that even though I had paid in full, there was still unfinished work. The owner told me in August that the project would probably take 2 weeks. It still wasn't finished in mid October even though the project was started in August. Gutters and downspouts, wood, etc were torn off my house in AUGUST and left off until OCTOBER!!!!! This caused other problems. I filed a complaint with the BBB in December because they had not completed the work. At that time the owner assured me that they would be back in a timely manner and finish the work. One of the employees came out and stayed about an hour to fix a threshold. Since that "repair" was made, I have had water coming in underneath my door every time it rains. I notified several of their employees concerning this problem and sent photos. Promises were made to take care of this and fix the other issues but as of this date nothing has been done in spite of many perfect weather opportunities. They promise a lot but do not deliver. I am not looking for a total refund but would like a fair partial refund of my money to repair the threshold and fix the other problems that they did not take care of. The door situation is causing more problems!!! In December I was willing to let them finish the job but I have found that it is still impossible to try and deal with Supreme Builders because they do not follow through on anything. I would like this resolved before I incur more expense from the threshold.

  

  Business Response

  Date: 06/05/2025

  The problem with Ms ******** basement door is not the door we installed, it is the layout of the underground basement.  The New door is installed per Contract.  She's talking about incurring damage to her newly repaired basement from the water. We did not to the repair work in the basement.  Let me explain about the water.  There are 2 Cinder Blocks walls on left and right of the door with a steep slope from the yard to the underground basement door.  When it rains water pours down the slope to the door.  I am not responsible for any damage or any water getting through the threshold.  ***** has done all he can do to the threshold but there is no way to prevent water from hitting the door.  We don't know what else to do.

   

  

  Business Response

  Date: 06/10/2025

  The problem with Ms ******** basement door is not the door we installed, it is the layout of the underground basement.  The New door is installed per Contract.  She's talking about incurring damage to her newly repaired basement from the water. We did not to the repair work in the basement.  Let me explain about the water.  There are 2 Cinder Blocks walls on left and right of the door with a steep slope from the yard to the underground basement door.  When it rains water pours down the slope to the door.  I am not responsible for any damage or any water getting through the threshold.  ***** has done all he can do to the threshold but there is no way to prevent water from hitting the door.  We don't know what else to do.

   

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23022997
  
  I am rejecting this response because:  THE *** IS NOT FINISHED. This is not about the door. The trim is still not finished!! The last time ***** was here, he was supposed to finish the trim on my house that had not been completed. I understood that and he understood that. We talked about that. He said it would not be any problem to finish everything up that day. That was in April. There is still a small area on one side of the house that is not finished.  While he was there last April, ***** asked me about the basement door. There had been a lot of water coming in under the door after he installed it.  And for the record, the door was NEVER reframed as they have claimed. . . .not even close and ***** was aware that it was not reframed. ***** had added some kind of sealant under the basement door to help with the water that was coming in and the sealer had helped.  I didn't even mention the basement door the last time he was here In April, but he did.  I told him that it was better since he sealed underneath it and while there was still a small amount of water coming in when it rained, I was not concerned about it and just wanted the trim finished. He then said he wanted to see the door when it was raining and that it was supposed to rain in a few days. He decided to leave and said he would come back out and look at it when it was raining.  So he left and never finished the trim. I have not seen ***** since then. I NEVER EVEN MENTIONED THE BASEMENT DOOR AND WAS JUST WANTING THE TRIM FINISHED!!!!!! So I am very puzzled as to why the business has responded about the door. I feel like I am in the ************* with some of this. There is a SERIOUS communication problem with what actually happens at my house and what the owner thinks happens at my house. That was very evident when Supreme Builders showed up demanding a labor draw when hardly any work had been done and there were no materials at my house!!!!  I have a photo of the unfinished trim if anyone wants to see it.

  I have wasted way more time on this than I have needed to. The only part of this job that went smoothly was when they thankfully subcontracted someone else to do my gutters and downspouts. This BBB complaint was me trying to give them another opportunity to do the right thing and finish up a job that was started last August and should have never taken over two weeks. The contract said the trim would be finished. ***** agreed that it wasn't. It is still not finished. Period.  

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 06/12/2025

  There has been a slight confusion.  We are clear now.  I spoke with ***** and he assured me there is a couple of things he needs to fix.  Sorry about the misunderstanding.  ******* phone is broken right now so MS ****** can message MS ***** ************ and set a date and time so ***** can come back and take care of the issues she thinks we need to fix.

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23022997
  
  I am rejecting this response because:  Supreme Builders has proven to me that they cannot be trusted. This is the same old song and dance that I have dealt with since I signed their contract last August. They assured me and the BBB that my project would be finished immediately last December. We all have the documentation. Here we are, 6 months later and it is still not finished.  Again, this project was started last August and should have taken no more than two weeks. Because of the time I have already wasted on this, this response is not acceptable. It looks like more empty promises. They are still wanting me to chase them down to get them to complete the work that should have been finished a long time ago. I have been told multiple times, when they would finally show up, that the job would be completed that day even though it never was. So I could only assume that the unfinished work would not take more than one day. I will accept their response only if I am issued a partial refund to pay another company to finish the work OR if Supreme Builders sets an appointment with me for ONE DAY and finishes everything at that time. It looks like the BBB gives 10 days for the consumer to accept or reject a business proposal. Supreme Builders can send a new proposal, finish my project in the 10 calendar days, and then I will accept their response. So send the proposal and do the work within the 10 days. I need to see the work done first this time. This has been paid in full since last October!
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:

  I would like to reject the offer of Arbitration for complaint ID ********. I know that arbitration will only work if you are dealing with an honest and reputable company.  I am not.  They promised the BBB that they would complete my unfinished project in a timely manner last December. It is June.  They clearly did not keep their word and have not experienced any consequences for not keeping their word to the BBB.  Disappointing.  They did not complete the work that they promised they would in their contract. It is a breach of contract which can carry consequences. I will now move forward and get the rest of the work finished through another company.  I may seek measures to collect that money from Supreme Builders.  And, if I go to that extreme, I have been advised to show the photos that I have of the other negligent things they did while working on my house. Damages were done. It was a lot. I have documentation and witnesses. I was advised to sue them last summer. I was willing to forgive and forget IF they simply finished the work but that is clearly not going to happen. I will also freely and honestly tell what happened to me concerning my dealings with Supreme Builders whenever and wherever I choose.  It has been the biggest nightmare that I have ever experienced in dealing with a company.  For the record, I have also been aware of the legal problems and court dates they have had.  Just because I did not mention them did not mean that I did not know. I have many friends who work in law enforcement. . . . .so I knew.  In closing, I want to repeat, that I have only showed this much grace to them so that I can say I gave them every opportunity to do the right thing.  They just chose not to do it.    

  Sincerely,

  ****** ******

  

  Business Response

  Date: 06/18/2025

  This is all very confusing. I'm in agreement with Ms. ************* One day it is this and one day it is that.  Let's fix the Problem.  Let our office know what day and time ***** needs to be there and let him finish what needs to be finished.  No more complaining about all the confusion.  Let us know as soon as possible another time and date.  It will have to fit our schedule as well.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Supreme Builders to do outside work on my house. The work included fascia, repair damaged wood, wrap with flat stock metal on all areas of home, install j-channel in needed areas and vinyl soffet boxes, remove storm windows, install metal wrap on all windows, seal windows with solar seal, remove and replace basement door with new threshold, repair t-1/11 sheeting mainly on bottom, install all new dutch lap siding over T-1/11 in *******, remove and replace gutters and downspouts. We agreed on a price of $16,500 with one half to be paid up front. I signed the contract and paid the $8250 on August 1st. He told me that he would cash the check immediately and take the money to the safe in his office since he did not trust banks and as far as I know that is what he did. He had a 60 day lead time to start. They showed up on 8/12 and tore off all gutters and downspouts. Those were not replaced until 10/4! I was told by multiple contractors that this job should have never taken over a week. I wanted to be there when they were working and was left hanging repeatedly with their no calls and no shows. They demanded a labor draw and threatened to sue me when I refused to pay it on 9/20. There was hardly any work done at that time and not enough materials to justify any extra money. Due to a family medical issue I had to put the job on hold from 10/8 until 11/1. I went ahead and paid them the balance on 10/8 and was promised that the job would be finished by 11/15. ***** signed the invoice agreeing that the job was not finished on 10/8. I contacted them on 10/29 and several times after that to complete the job. No one ever came back out. The basement door is not finished and there is trim that has not been covered with metal. This project has been an ordeal and I had hoped that they would at least finish the rest of the promised work.I am honestly SHOCKED at their A+ rating here. Reviews on other sites do not reflect that. I would like a refund or the work finished.

  

  Business Response

  Date: 12/12/2024

  Most of this complaint is unmerited.  It seems Miss ****** throughout this project gets very confused.  I spoke with her at her home and gave her the original cost to do the project she wanted done.  The original cost was $19,500.00.  Her demeanor changed and she seemed to be very sad and was concerned with this cost.  We continued to talk and realized we were both devout Christians.  I told her I would see if there was any way I could cut the cost and we both still win.  She then showed me an antique piano and a huge solid oak cabinet that I could have,  I thought about it when I left and I reduced the price of the cost of the project by $3000.00.  She was to give me the piano and the oak cabinet in exchange.  I came back later and met with her with the new cost adjustment of $16,500.00.  She accepted.  She then went over the Contract with me and she understood very clearly about the 60 day lead time to start the job.  She then told me she was not worried about the time.  I told her I would start the job before the start date if at all possible.  I explained to her that I had other jobs going and I would come to her project off and on if we could work a few hours here and there even before the 60 day lead time.  I told her I wanted my son ***** to be the one to do her work as he is very good at what he does.  We started the job, off and on like I said, before the start date.  We finished the job just a few days after the original start time should have begun.  I spoke with ***** about her concerns and he showed me pictures from the inside of the basement to where the new basement door would be changed out.  I never went into the basement on the initial investigation of the project.  She told me she had in the process of remodeling the entire basement with another contractor.  ***** told me that the door framework was completely rotted out and could not support the new door installation.  He reframed all the damaged framework for the new door.  He told me that no one had fixed anything in that basement wall..  There's more to this but I am willing to fix any issue concerning us.  She forbid me to come back on her property for whatever reasons.  Please note again, we have pictures of this basement door, that we did not charge her for all the additional material and labor.  I'm going to forget about the piano and oak cabinet to just close this door that was to supplement the $3000.00 that I deducted from the original price of her project.

  Customer Answer

  Date: 12/12/2024

  He is the one who is confused. I would have gladly given them the piano and cabinet. I wanted them gone but they left me on hold on two different days without calling or showing up after they had told me they would pick those items up. I have texts to back that up. The owner thinks that no ones time matters but his. I wasn't willing to donate any more time to them picking up those items.  Also, those items had nothing to do with the cost. We talked about that after the contract.  There was also a lot of negligence in this project. While installing that door, they left about a 2 1/2" gap in it for several days!!!!! I have photos and witnesses.  I live out in the country.  We have been dealing with all sorts of insect issues since then in the basement and were told it was because of that. They tore some fascia board off and it wasn't repaired for over a month. My lawn company could not even mow the yard several times because of all of the stuff they left laying around. They would leave it like that and then not show back up for days. There was a covered trailer that was left here in my way for months. They never asked permission to leave it and it was constantly in my way. It was sitting in the middle of my yard at first and then moved to the driveway. There is a lot more that I could say as well. I have pictures and witnesses. I reached out to them multiple times to try to get them to do what this devout ********* promised that he would do but he feels like what he tells people does not matter.  I knew I should have never paid them in full before the job was finished but ***** promised that I could trust them to finish this properly. It is a shame that it had to come to this. They would not let it end on a positive note.The owner was banned from my property because he was on the phone with ***** when she showed up demanding the labor draw and I could hear all of his threats about suing me etc. if I didn't pay it. There was hardly any work done at that point and certainly not enough materials to justify that.  AND he still came back on my property after I told him not to.All I ever wanted was for him to be the honest Christian man that he says he is and do what he promised.

  Customer Answer

  Date: 12/12/2024

  The owner keeps talking about the basement door. The threshold part was what ***** said was not finished. He said that he did not have enough materials on 10/8 to finish it. 

  

  Business Response

  Date: 12/13/2024

  There is no reason to keep bashing back and forth on this issue.  ************* will call ***** he will be more than happy to come and finish what needs to be done on the door and look at any other issues she may have.  She will need to work out a time with him.  His phone number is ************.

  Customer Answer

  Date: 12/13/2024

  I think it would be better to set up the scheduled work on here through BBB. As you well know, I have reached out to you many times through text and email since 10/29. So you get with *****, let me know a day, and I will let you know if that works for me.

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:

  I just want to make BBB aware that they have agreed to finish my project. I will notify you if they do not. They have promised this many times and have not followed through. In closing I do want to say this. The owner talks a lot about his lead time. He is confused and needs to understand that lead time does not give him permission to start a project with no intents of completing it before his "lead time" is over. He left a house vulnerable and showed negligence by removing gutters, and downspouts in August and not replacing them until October, took wood off the house and did not fix it properly for months, left equipment at my house, stored supplies on my porch and in my yard, left a trailer with a flat tire at my house for months,and left a large gap in a door for days while he kept talking about the fact that he still had "lead time." He also need to understand what a true labor draw is and should never try to bully people into paying it who do not owe it.  From the beginning, I have only wanted the job finished as promised. There is still some remaining trim and a basement threshold to finish that I am aware of. I hope this will be taken care of promptly and we can all put this behind us.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******