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ATVs

Interstate 69 Motorsports
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BBB Accredited BusinessA+Rated by BBB

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Customer Review Ratings

1

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Review Details

  • Michael J

    Date: 04/05/2023

    Michael J

    Date: 04/05/2023

    I called and asked if they sold motorcycle tires and was put on hold before I could ask if they also mounted them. I waited on hold for 7 minutes ( the rest of my lunchbreak) with no answer. I messaged the next day and they replied that was a question for the parts department. The one answering the messages couldn't be bothered to give them my info and tell me a price. Now I'm gonna have to drive an hour on may pop tires to a shop who wants my business.

    Interstate 69 Motorsports

    Date: 04/06/2023

    We sincerely apologize for this caller's 7-minute hold time that day. We are the largest volume-selling Polaris dealer in the nation and occasionally we have hold times when all associates are busy helping customers. Mr. * messaged on ******** the following day and needed answers to several questions, including parts and labor pricing, requesting to place an order, requesting to book a service appointment, and requesting to have his tires mounted. Our company receptionist checks our ******** messages, however, these questions were out of her area of expertise so she offered to have a *************** associate assist him further. Mr. * became very upset with her and declined her offer to assist, stating that it would serve him better to leave negative reviews for us instead. Since then, we have kindly offered multiple times for our trained *************** associates to contact him, which he continues to decline, and we are struggling to understand how Mr. * would like us to resolve this situation. If needed, I would be happy to provide screenshots of all of our conversations to provide proof that we have tried many times to assist. As we have stated to Mr. *, we do value his business and we want to help him, we just need him to allow us to have our *************** associates contact him rather than the receptionist. She is simply not able to answer all of his questions, and the quickest and best solution is to connect him with an associate trained in those areas. We reached out again this morning to offer assistance, but it has not yet been accepted. Our offer to help remains open if he should change his mind.

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