Business Profile
Survival Supplies
MCG TacticalThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Survival Supplies.
Reviews
This profile includes reviews for MCG Tactical's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.03/5 stars
Average of 80 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDarrell B
Date: 09/19/2023
1 starDarrell B
Date: 09/19/2023
Deceitful practices and quite literally selling non functional POS Chinese c*** I don't know how people live with themselves doing this. Go live in another country please.MCG Tactical
Date: 01/15/2024
*******,Thank you for taking the time to share your review. It is only through feedback such as yours we are able to maintain and indeed, where necessary, improve upon the service we provide to our customers. We would like to apologize for the negative experience you have provided in your review. Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future. We have issued you a full refund for the product you were unhappy with. Please allow 3-5 business days for this to reflect your statement.Customer Care Team,************Review fromChris M
Date: 08/24/2023
1 starChris M
Date: 08/24/2023
This is a scam. Any items you received are a knockoff of what was advertised. There is no newsletter in the checkout option and now way to cancel. Just report them as the fraud they are to your bank and let them handle these people.MCG Tactical
Date: 09/06/2023
*****,We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. It is outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We know that oftentimes this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled.We are sorry you are not happy with the product. We have gone ahead and refunded you for the item you purchased. Please allow 3-5 business days for this to reflect your statement. We hope this has resolved your inquiry today.Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future. ************* Team,************Review fromErnesto V
Date: 08/23/2023
1 starErnesto V
Date: 08/23/2023
Was just notified by my bank that there was suspicious activity, lo and behold it's this company My Crisis Gear charging me 49.97$ for something I never ordered or agreed to,contacted the bank and was informed that another transaction was paid through last month, luckily I used a credit card and not a debit card so I denied this transaction and filed a fraud complaint to get my other 49.97$ back, this company is a scam, fits right in with this Patriot bs.MCG Tactical
Date: 09/06/2023
*******,Thank you for your inquiry. We have researched your account and see that when you originally ordered the Dash Cam the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We know that oftentimes this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled. Please allow 3-5 business days for this to reflect your statement.Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future. ************* Team,************Review fromPaul H
Date: 07/06/2023
1 starPaul H
Date: 07/06/2023
Charged my card month ago, still no item or reply.. tried to hit my card for 4 times the amount but, am ex..caught it. DO NOT ORDER FROM THESE A...HOLES OR PATRIOTCALLER....MCG Tactical
Date: 07/07/2023
****,Thank you for your inquiry. We have researched your account and see that when you originally ordered the Gun Magnet the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We know that oftentimes this trial can be overlooked so as a courtesy we have canceled your subscription. There will be no future charges to your account.Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future. ************* Team,************Review fromVeronica H
Date: 07/01/2023
1 starVeronica H
Date: 07/01/2023
This company is a scam...I ordered one item and then have unauthorized charges for $49.97 every month since. DO NOT DO BUSINESS WITH THIS BOGUS COMPANY!!MCG Tactical
Date: 07/07/2023
********,Thank you for your inquiry. We have researched your account and see that when you originally ordered the Blackwidow Laser and the Range Bag the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We know that oftentimes this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled. Please allow 3-5 business days for this to reflect your statement.Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future. ************* Team,************Review frommike h
Date: 06/07/2023
1 starmike h
Date: 06/07/2023
One star is too much for this company!! I placed an order in Feb and was told product was back ordered. Here it is **** and no product and no response. They suck!!MCG Tactical
Date: 07/07/2023
Hello ****,We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and see that you did call and speak with one of our representatives on 3/2/2023 at which time they informed you the items were on back order. On 4/14/23 we replied to an email you sent and also on 5/18/23. We are very sorry about the delay in shipping and understand your frustrations. As a courtesy I have issued you a 30% discount. Please allow 3-5 business days for this to reflect your statement. Below is your tracking information. ************************************************************************************* ************* Team,************Review fromMichael C
Date: 05/13/2023
1 starOrdered three gun magnets. Never shipped due to "out of stock". Charged me $50 for a subscription for something I did not agree to. Total Scam.Review frombilly g
Date: 04/09/2023
1 starbilly g
Date: 04/09/2023
Rip off. Bills card over what said price is, and sends nothing.MCG Tactical
Date: 07/07/2023
*****,Thank you for your inquiry. We have researched your account and see that when you originally ordered the Phoenix Penlight the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We know that oftentimes this trial can be overlooked so as a courtesy we are always willing to refunded all charges back to you. Unfortunately it looks like there were chargebacks filed on all charges and we are unable to refund you as your bank has already refunded you for the charges. Please know your subscription has been canceled and there will be no future charges on your account. Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future. Please see your tracking information below, your original order was shipped and delivered on June 23, 2023.********************************************************************************** ************* Team,************Review fromCorky F
Date: 04/05/2023
1 starCorky F
Date: 04/05/2023
Everything you read below is correct! They charge every month for items you do not approve. I canceled my credit card to put an end to their proceduresMCG Tactical
Date: 07/07/2023
*****,Thank you for your inquiry. We have researched your account and see that when you originally ordered the Free Blackwidow Laser the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We know that oftentimes this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled. Please allow 3-5 business days for this to reflect your statement.Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future. ************* Team,************Review fromMichael B
Date: 04/01/2023
1 starMichael B
Date: 04/01/2023
I purchased targets which I never purchasedandIshouldhaverealizedthatthe price was too goodto be real. Two weeks later they tried to fraudulently charge my Amex credit card $49.95. Luckily my credit card company contacted me immediately after declining payment. Nothing what so ever was ordered or authorized other than those initial targets.MCG Tactical
Date: 07/07/2023
*******,Thank you for your inquiry. We have researched your account and see that when you originally ordered the Targets the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We know that oftentimes this trial can be overlooked so as a courtesy we are always willing to refunded all charges back to you. The subscription has been canceled and there will be no future charges on your account.Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future. ************* Team,************
MCG Tactical is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.