We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Janitor Service

Candice Cleaners, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Janitor Service.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted merchant same day as service, by email.Let them know service was not what I had purchased. I purchased Platinum $350.00 cleaning package with 120 point service/cleaning crew. What was provided was one cleaning person for 4 hours. What he cleaned was cleaned well, but most of 120 points were not cleaned.******** tried to offer same (not purchased) service, to send one cleaner out again.When I informed them that this was not what I had purchased and told them cleaning person did not even show up with their own cleaning supplies and equipment, merchant turned it on me and said it was my fault as they could not be expected to be able to clean as well without their own things (which they did not bring). I sent them photos of the parts of the service not provided (dirty appliances, dirty floors, etc.) they stated they had their own photos (I hope their technician did not take photos of my home as I did not give permission for that) and were retraining their technician, He did an average job, but as they had not provided him with a list or enough time for that level of job, it was not his fault.I told them I wanted some or all of my money back, as they had not provided the service I purchased, and refused to provide it when asked.First cleaning was scheduled and technician was so late we had to reschedule.As soon as the technician arrived I was told he would not clean if I did not pay. I was not comfortable with this but them insisted.When he was done I pointed out all the things that were not done, and he did offer to stay. It was 6 pm and I didnt want a strange man in my home that late. There should have been a crew and they easily would have been done in four hours.I showed him the list and he was shocked. Nobody informed him this was a Platinum service.Then they stopped communicating.As I did not even get a decent house cleaning, at this point I feel I am entitled to a complete refund.

  • Initial Complaint

    Date:03/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **Beware... scam cleaning company - - CANDICE CLEANERS ***They will hire you, get you working next day and never pay you after the said pay period Everything is done quickly and virtually They allow you to set up payrole through a company called "Found" They allow you to download a Housecleaning App to see when and where you next cleanings are They allow you to call or text if any problems They allow you to set your own schedule as you please If it's too good to be true it usually is, because around week 2When it comes to payment that's when the problems arise Calls and text stop being answer It's actually clever, in a messed up way they hire people to do the cleanings for them and by the 2nd or 3rd week when that person quits due to non payment they already have more people replacing them. Meanwhile CANDICE CLEANERS Are the only ones getting a check.Sending partial to no payment and making up lies and excuses about customer complaints.I did not get paid properly at all Avoid them at all cost

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business contracted myself to provide cleaning services for their clients here in ********* ********** on the following dates: Friday December 23rd 2022Monday, December 26th 2022Tuesday, December 27th 2022Payment was discussed but never provided. They had me install a scheduling app which I was later locked out of, and a bank app "FOUND" to direct deposit payments to me for my services. No deposits were made. All correspondence was cut off/ignored. I have been unable to reach anyone I had texts with previously. This company scammed me for hard work. Satisfactory resolution would include a message to them for their wrong doing, a message to any who might seek work through the agency.

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm am seeking a refund of $100 paid to Candice Cleaner's as a down payment to do a move out cleaning on 12/28/22. They called the night before claiming the person who was going to clean and her daughter were sick and there were no replacements. I have many, many texts claiming that they had started the refund process. There is no evidence of this. Also, I have repeatedly asked for the $100 to be returned.

Candice Cleaners, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.