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Business Profile

Life Insurance

United Service Association for Health Care
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for United Service Association for Health Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Service Association for Health Care has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted this company 3 times. 1st time was to correct an inaccurately charged ****. I spoke to the representative and she assured me this will be fixed in 21 days as it needs time to finalize. I looked up the file and theres nothing in regards I then called today spent 1hr 15 min talking to 6 different people to then be hung up on by the last person after she had me on hold for 30 min. Im on the phone now and nobody can get me to a manager. Update: manager is on the line shout out ****. After I was assured we wouldnt disconnect, guess what. **** disconnected and hung up. Now I called the 3rd time today sent to 3 different employees for someone to finally actually take a second to look and realize oh yeah something is wrong.. Absolutely the worst customer **********************. Dont even get me started on the lack of professionalism and communication amongst employees. 4 calls and 1 chat later. ***** apparently is the only one who is able to do her job and look up a simple file to see there was an issue. Thank you.

      Business Response

      Date: 09/23/2024

      ***** ******** is not a current nor former customer of **********************.

      This complaint was submitted to the wrong organization. 

    United Service Association for Health Care is BBB Accredited.

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