We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tesla, Inc. has 154 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3,336 total complaints in the last 3 years.
    • 1,078 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into purchase a Tesla vehicle. I had many questions asking about what insurance would look like what monthly payment with the down payment would look and one of the issues was insurance. I had spoke with my insurance company and multiple other insurance companies and hadnt gotten a quote that was Under $200. When I spoke to the sales **** he assured me that Tesla insurance ranges from 130 to 200 and that hes never seen it higher than that. He gave me a specific range when he was not supposed to. I spoke with many representatives and they told me he should not have done that in the beginning in my rate was 550. I keep asking for a refund from them because it wasnt my fault. I placed the order and lost out on my ordering fee due to cancellation. When speaking to the manager at the **** location, she constantly spoke to me rudely and try to reiterate that her employees dont do what they did. Until I showed her the proof of the message where her sales person ****** gave me a range on insurance she then offered me Tesla credit. I told her I wouldnt be able to use Tesla credit. I dont even have the car I would need a refund. She stated she would reach out to the financing group again who offered to put the refund request and she never got back to me since its been over two weeks.I have a physical message of ****** giving me the range until she saw that I had that she refused to help me. There were other phone calls where she also gave me a range, but I dont have the physical evidence of that. They would have the reports but I do have the text message though.

      Business Response

      Date: 05/22/2025

      A Sales Manager has been in contact with the customer to address their concern regarding their sales experience within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint to the Better Business Bureau Tesla, Inc.I am writing to file a formal complaint against Tesla regarding ongoing and unresolved issues with my 2024 Tesla ************************ the very beginning, I noticed that the vehicles energy consumption was abnormally high. As a longtime Tesla ownerwith experience owning a 2022 Tesla ************** a 2016 Model X, and several othersIm very familiar with typical consumption patterns. This vehicle has consistently exhibited excessive energy use well beyond what is ********* just 90 miles on the odometer, I brought the issue to Teslas attention at their service center. I was told that the consumption was normal despite my expressed concerns. Fast forward ****** miles later, the A/C system failed, requiring another service visit. During that time, Tesla provided me with a loaneran identical 2024 ******************** It was then that I could clearly verify my suspicions: the loaner vehicle consumed energy at a rate approximately four times more efficient than my own. This confirmed to me that my vehicle has a defect.I proposed a simple side-by-side test: charge both vehicles to 80%, drive 25 miles, and compare the data. The service team declined and began offering excuses, claiming that all cars are different and that driving or charging habits play a role. I reminded them that I first raised this issue when the vehicle had only ********************************************* charging patterns could have developed.Despite repeated efforts to get help, I have been consistently dismissed. Ive done everything possible to resolve this directly with Tesla. I want to remain a loyal customer, but Im now out of options. This complaint is my final attempt at resolution before pursuing action under the lemon law.I am open to any solution Tesla can offer and would greatly appreciate your assistance in facilitating a fair and timely resolution.Sincerely,***** ******

      Business Response

      Date: 05/21/2025

      A Service Manager has been in contact with the customer to address their concern regarding their vehicle's energy consumption within the past 48 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold a used car that was supposed to have been refurbished prior to my taking delivery. Instead the car I purchased had many issues that Tesla has refused to fix as part of their warranty and refurbishing standards, and is wanting me to pay out of pocket for it. Some of the issues include:1. Heavy scratches on the headliner and trunk to the point of some areas starting to fall apart. 2. No maintance was done on the vehicle prior to my delivery (tire rotation, 12V battery issues, wiper blades needing to be replaced, filters needing replacements, etc), 3. The front passenger window will go down as soon as I try to put it up or just randomly open throughout the day. The car was sold to me with a replaced window and now I'm told Tesla can't touch it. 4. The screen which controls the car and is also my speedometer, has randomly turned off, glitched or lagged as I drive.

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my 2016 Tesla Model S (VIN: *****************) experienced a drive unit failure. I had raised concerns about unusual noise and performance issues on three separate occasions during my warranty period. During one of those times, I was specifically told, Please do not bring your vehicle in, maybe we can figure out what is wrong over the phone, due to the service center being busy. This delayed proper diagnosis and left no formal record in my service history.Tesla forums and official update logs (e.g. version 2024.38.2) confirm widespread issues with missing or vanished service history entries, which raises concerns about documentation reliability. Despite being under the 150,000-mile threshold, Tesla denied warranty coverage based solely on time and offered only a minor discount, refusing goodwill repair consideration.Additionally, the quoted repair cost of over $6,200 amounts to nearly 70% of Teslas own trade-in value of $8,500 for this vehicle making the expense unreasonable for most consumers and raising serious concerns about fairness and proportionality.After multiple respectful requests, I was denied further escalation by the local service manager and asked to remove my vehicle. No direct corporate contact was provided. I have now contacted Teslas legal department, the Arizona Attorney General, and plan to notify the **********************************************, as I believe my disability which impacts verbal communication was dismissed or overlooked during this process.I acted in good faith, clearly described the symptoms while under warranty, and requested help multiple times. I am seeking either a full goodwill repair or a significantly larger discount due to Teslas handling of this case, the missing service documentation, and broader transparency concerns.

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am UNBELIEVABLY UPSET - I signed up for Tesla's Model 3 LEASE OFFER of $379/mo with $0 down - it ultimately ended up being the red model 3 and I acknowledged that it would be around $2200 in downpayment taxes/fees and $380/mo - I completed all the required steps - I have EXCELLENT CREDIT OVER 800 and I personally bank with ********* where I have over $1M in assets and my offer is for $419/mo WHICH HAS ABSOLUTELY NO JUSTIFICATION for what is going on outside of this being a deceptive business practice by Tesla - I have now taken a credit hit to apply to get this stupid car and I am not getting the car now based on this - no one can justify why I am paying so much.

      Business Response

      Date: 05/20/2025

      A Sales agent has been in contact with the customer to address their concern regarding their approved leasing terms since the BBB complaint was submitted. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I are owners of a tesla model 3. Yesterday we purchased a Model Y utilizing my wife's email expecting to receive a $500 "Loyalty" credit as stated on the Tesla App, and Website.Less than 24 hours later while speaking to Tesla customer service, (And before receiving a vehicle) we are told that we will not receive the $500 credit, and that cancelling at this time will result in losing the $250 deposit that we paid when we applied.This is both false advertising, and predatory business practice.Nowhere on the *** does it say that the same email address must be used at time of purchase, or that the loyalty credit is not honored. Given this is not stated we are entitled to the $500 as promised in the ***.After speaking on the phone with another customer service agent. The ********************** agent told me she gets customers calling all the time expressing anger, and TESLA refuses to do anything about it.A resolve would require them making due on their advertisement, otherwise i will litigate seeking damages for more than $500, as this has caused unnecessary distress, and is false advertising. I will also seek damages for discriminatory practice, as numerous others online have indicated that Tesla has reimbursed them with the credit after proving it is registered to the same household as the other vehicle.

      Business Response

      Date: 06/03/2025

      A Sales agent has been in contact with the customer to address their concern regarding their referral credit within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Request for Full Refund Regarding Order RN12460644 Dear Tesla Support,I am writing to request a full refund related to my recent order (RN12460644).Today, I reviewed the message I submitted at the time of canceling my order. I had provided my personal and banking information to proceed with the purchase at a 1.99% interest rate, as initially advertised. However, after submitting the information, I was redirected to a page showing a 2.99% variable rate instead. Because the purchase could not be completed at the promised 1.99% rate, I attempted to cancel the order.Although I had no intention of canceling when I applied for the 1.99% rate, I was forced to proceed with cancellation and agreed to the non-refundable $250 fee, as it was the only option available.there have been multiple unclear charges: $535 was charged, then refunded, and then $1,528.65 was charged again on a different date. No clear explanation or guidance was provided via email or the Tesla app.This experience has been extremely confusing and frustrating. I respectfully request a full refund, including the $250 non-refundable fee, due to the misleading interest rate change and the lack of proper communication and support.** Although I canceled my order (RN12460644), Tesla shipped a Charger to my home on May 8, 2025. I did not authorize or expect this delivery after cancellation. Please advise how I should return the item and ensure that I am not charged for it.Thank you for your prompt attention to this matter.Sincerely,***** *****

      Business Response

      Date: 05/27/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales agent has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Summary of the Problem:I purchased a Certified Pre-Owned (CPO) Tesla Model 3 Performance from Tesla in November 2025. The vehicle was delivered with multiple cosmetic defects which were documented at delivery and included in the Due Bill. Since then, I have had to return the car for repair multiple times due to unresolved issues and new damage introduced by Teslas own service centers.Despite over five months of repeated appointments, Tesla has failed to properly address the original defects or the damage caused during their repair attempts. They have also refused to resolve overdue maintenance items that the car flagged shortly after deliveryitems that should have been handled before selling the vehicle.Efforts Made to Resolve the Problem:I have submitted photos, scheduled multiple service appointments, and had extensive communication through the app and in person. I mailed a certified letter to Tesla headquarters on April 18, 2025, which was delivered on April 21, 2025, requesting a response within 10 business days. I have not received any response as of today.Desired Resolution:I am requesting:Proper completion of all overdue maintenance at no cost.Full correction of the unresolved cosmetic damage (wrapping the car) at a body shop of my choosing, paid for by Tesla.A goodwill gesture or compensation for the time lost and repeated inconvenience (e.g., a service credit or account ****************************** has failed to uphold the quality standards advertised with their CPO vehicles, and I am seeking BBBs help in obtaining a fair resolution.

      Business Response

      Date: 06/02/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Unauthorized Damage/Dispose of my Aftermarket Taillight Location: ************************************* ************************************************ Date of service: Sunday May 4, 2025 Vehicle VIN: ***************** I am filing this complaint regarding a recent service visit to a Tesla ************** during which my $700 aftermarket taillight was damaged, disposed, and replaced with an OEM part without my consent. My vehicle was in for a repair related to a water leak. At no point did I authorize Tesla to remove, dispose, or replace my third-party taillight.The taillight I had installed was an aftermarket product purchased for $700, and it was fully functional prior to service. After Tesla returned my vehicle, I discovered they had swapped it out for an OEM taillight, which does not match the original aesthetic or value of the part I had installed. I have requested Tesla a reimbursement or the return of the original part, but my request was denied without justification.I am seeking reimbursement of $350, the value of the third-party lefthand side taillight that was damaged and replaced without my consent. I believe Teslas handling of this situation is inconsistent with fair business practices and violates my rights as a consumer.I am requesting that Tesla take accountability and compensate me for the value of the damaged property.Resolution Sought: Reimbursement of $350 or return of the functioning aftermarket taillight (if available), along with compensation for installation costs if applicable.

      Business Response

      Date: 05/15/2025

      A Service Manager has been in contact with the customer to address their concern regarding their taillight within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/06/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tesla agree to repurchase of vehicle.Signed documents stating the vehicle loan would be paid off and that a check for the difference in the amount of roughy $6,000 would be mailed ****** has now been 4 months and I have attempted to contact the dealership numerous times. Tesla does not respond to inquiry and never sent out a check.Tesla has engaged in fraudulent practices by agreeing to a full re purchase while only making partial payment yet has since took control of the vehicle. Tesla never fully purchased the vehicle back by not paying agreed upon amount back to customer.I would like the fraudulent activities looked into at the Tesla dealership in ********************.

      Business Response

      Date: 05/22/2025

      A Service agent has been in contact with the customer to address their concern regarding their check since the complaint was submitted. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    Tesla, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.